At a Glance
- Tasks: Lead and mentor a team of administrators while optimising processes and supporting customers.
- Company: Join HSL Compliance, a leader in risk and compliance services.
- Benefits: Enjoy a competitive salary, 25 days leave, and career development opportunities.
- Other info: Access to wellbeing support and discounts with hundreds of retailers.
- Why this job: Make a real impact in a dynamic, people-first environment with growth potential.
- Qualifications: Experience in customer support management and strong IT skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
- Salary
- Up To : £30,000 per annum
- (depending On Experience & Qualifications)
Location
Bury Saint Edmunds
You will lead, coach, and direct a dedicated team of administrators.
You will be responsible for setting clear performance goals, maintaining WIP data accuracy, managing software migrations, and delivering the high-level reporting needed for our executive team and Account Managers to make informed decisions.
This is a dynamic, people-first role that combines day-to-day team management with process optimisation and active customer support.
- What You’ll Do
- Direct daily admin workloads, mentor staff, and foster a high-performing team environment.
- Track weekly WIP data to generate accurate performance reports for leadership and Account Managers.
- Oversee contract registers and sales/operations planning (via Quotient) for clear account visibility.
- Support and help lead internal software transitions (including Collabit).
- Collate data, reports, and documentation to prepare Account Managers for monthly progress meetings.
- Resolve incoming queries from customers and field technicians, raising additional work orders as needed.
- What We’re Looking For
- Experience in a customer support management or administration team lead role (Essential).
- Advanced IT skills with a strong aptitude for working with data, handling WIP reports, and navigating CRM/ERP systems.
- Excellent written/verbal communication skills and data accuracy.
- Ability to remain calm, structured, and effective under pressure.
- Full training and clear career development pathways
- Opportunities to gain industry-recognised qualifications
- 25 days annual leave + bank holidays
- Company pension scheme & sick pay scheme
- Free eye test every 2 years
- Access to Kinhub (wellbeing & financial support)
- Discounts with hundreds of retailers via Reward Gateway
Why Work for HSL?
About Us
HSL Compliance is a leading risk and compliance specialist, helping businesses meet health, safety, and environmental regulations.
We offer expert services in water safety, hazardous materials, fire safety, and more, ensuring compliance and protecting people.
As an Account Coordinator at HSL, you will be integral to our operations, supporting service delivery while ensuring customer satisfaction and internal efficiency.
We’re a people-focused company that offers career development opportunities and fosters a dynamic, supportive work environment.
In this role, you’ll collaborate with both colleagues and customers to ensure processes align with their needs.
As part of the Operations team, you’ll help foster a workplace culture of teamwork, growth, and support—contributing to a positive and efficient working environment for all.
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Administration Team Leader in Bury St Edmunds employer: hsl Compliance
At HSL Compliance, we pride ourselves on being an excellent employer, offering a supportive work environment where employees can thrive and develop their skills. With comprehensive training, clear career progression opportunities, and generous benefits including over 22 days of annual leave and a company pension scheme, our team members enjoy a fulfilling and rewarding career while making a real difference in water safety across the UK. Join us in Swansea, Port Talbot, or Merthyr, and be part of a dedicated team that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Team Leader in Bury St Edmunds
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We think you need these skills to ace Administration Team Leader in Bury St Edmunds
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to hsl Compliance.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of hsl Compliance. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at hsl Compliance
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with hsl Compliance, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at hsl Compliance, especially in the specific context of the challenges they’re currently facing.
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Since this is a full-time leadership role, spending time thinking about your vision for hsl Compliance could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
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