At a Glance
- Tasks: Lead a team to ensure top-notch contract delivery and client satisfaction.
- Company: Join HSL Compliance, a leading UK compliance specialist.
- Benefits: Enjoy 22+ days leave, pension scheme, and career development opportunities.
- Other info: Supportive workplace with training and growth potential.
- Why this job: Make a real impact in water safety and compliance while growing your career.
- Qualifications: Experience in managing contracts and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Ross on Wye, Cannock or Bury St Edmunds
Join HSL Compliance
Reporting to the Regional Director, the Account Manager is a key leadership role responsible for managing an operational team to provide successful contract delivery. You will ensure client contracts meet key performance indicators (KPIs) to achieve the best possible financial and operational performance for the business.
As an Account Manager, you will be the primary link between our clients and our delivery teams, driving high standards of water hygiene and compliance services. This role perfectly blends proactive client relationship management, operational team leadership, and commercial financial oversight.
What You’ll Be Doing
- Act as the primary point of contact for clients, managing contract delivery to meet both customer and group KPIs. Conduct a minimum of quarterly in-person review meetings and proactively issue quotations, executive summaries, and pricing documents.
- Directly manage, guide, and develop Account Supervisors. Support them with engineering resource allocation, technical escalations (such as complex water sample failures), performance management, and structured competency training.
- Maintain strict cost control across contracts by reviewing team productivity, sub-contractor charges, and material purchases. Undertake comprehensive month-end reporting to ensure all revenue is accounted for and costs are correctly allocated against budgets.
- Produce monthly updates for senior leadership covering contractual performance against budget, financial forecasts, contract renewals, retendering status, and Work in Progress (WIP) invoicing health.
- Ensure all works are completed safely in line with Method Statements and Risk Assessments. Complete Legionella Compliance Reviews with clients at contract mobilization and review them annually to ensure total regulatory adherence.
- Fully utilize company operating platforms - including FLS, Business Central, Power Platforms, and Power BI - ensuring site data and contract specifications are updated accurately and in a timely manner.
What We’re Looking For
- Proven experience managing commercial contracts, client relationships, and SLA/KPI delivery within a service-led industry (ideally water hygiene, water treatment, or building compliance).
- Demonstrated ability to manage, mentor, and upskill supervisory staff and field-based engineering teams.
- Strong experience with budget management, cost control, margin optimization, and running month-end financial reviews.
- A solid understanding of water compliance or legionella control frameworks (such as ACoP L8 and HSG274) is highly advantageous.
- Proficiency with modern business software and ERP/CRM systems (experience with Business Central, Power BI, or automated scheduling tools is a plus).
- An exceptional communicator capable of presenting performance data to Senior Leadership Teams while building trusted partnerships with corporate clients.
Why Work for HSL?
- Full training and clear career development pathways
- 22+ days annual leave + bank holidays
- Company pension scheme & sick pay scheme
- Free eye test every 2 years
- Access to Kinhub (wellbeing & financial support)
- Discounts with hundreds of retailers via Reward Gateway
About Us
HSL Compliance is one of the UK’s leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations and businesses across the UK, providing essential services including water safety, fire safety and wider compliance solutions.
Our success is built on the dedication of our people, and we’re proud to offer a supportive workplace where employees can grow, develop and make a real impact.
Ready to Apply?
If you're looking for a varied HR role with real impact, and you enjoy working in a fast-moving environment, we’d love to hear from you. Apply online today with your latest CV.
Account Manager - Internal Only employer: hsl Compliance
At HSL Compliance, we pride ourselves on being an excellent employer, offering a supportive work environment where employees can thrive and develop their skills. With comprehensive training, clear career progression opportunities, and generous benefits including over 22 days of annual leave and a company pension scheme, our team members enjoy a fulfilling and rewarding career while making a real difference in water safety across the UK. Join us in Swansea, Port Talbot, or Merthyr, and be part of a dedicated team that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Internal Only
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We think you need these skills to ace Account Manager - Internal Only
Some tips for your application 🫡
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Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
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How to prepare for a job interview at hsl Compliance
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
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We’re not just looking for brains; we want to see if you vibe with our company culture at hsl Compliance. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
