At a Glance
- Tasks: Lead a team to ensure top-notch contract delivery and client satisfaction.
- Company: Join HSL Compliance, a leader in safety and compliance services.
- Benefits: Enjoy 22+ days leave, pension scheme, and wellness support.
- Other info: Full training provided with clear pathways for career growth.
- Why this job: Make a real impact in water hygiene and compliance while developing your career.
- Qualifications: Experience in managing contracts and client relationships is essential.
The predicted salary is between 40500 - 49500 £ per year.
Join HSL Compliance. Reporting to the Regional Director, the Account Manager is a key leadership role responsible for managing an operational team to provide successful contract delivery. You will ensure client contracts meet key performance indicators (KPIs) to achieve the best possible financial and operational performance for the business.
As an Account Manager, you will be the primary link between our clients and our delivery teams, driving high standards of water hygiene and compliance services. This role perfectly blends proactive client relationship management, operational team leadership, and commercial financial oversight.
- Act as the primary point of contact for clients, managing contract delivery to meet both customer and group KPIs.
- Conduct a minimum of quarterly in-person review meetings and proactively issue quotations, executive summaries, and pricing documents.
- Directly manage, guide, and develop Account Supervisors. Support them with engineering resource allocation, technical escalations (such as complex water sample failures), performance management, and structured competency training.
- Maintain strict cost control across contracts by reviewing team productivity, sub-contractor charges, and material purchases.
- Produce monthly updates for senior leadership covering contractual performance against budget, financial forecasts, contract renewals, retendering status, and Work in Progress (WIP) invoicing health.
- Ensure all works are completed safely in line with Method Statements and Risk Assessments.
- Complete Legionella Compliance Reviews with clients at contract mobilization and review them annually to ensure total regulatory adherence.
- Fully utilize company operating platforms - including FLS, Business Central, Power Platforms, and Power BI - ensuring site data and contract specifications are updated accurately and in a timely manner.
Proven experience managing commercial contracts, client relationships, and SLA/KPI delivery within a service-led industry (ideally water hygiene, water treatment, or building compliance). Demonstrated ability to manage, mentor, and upskill supervisory staff and field-based engineering teams. Strong experience with budget management, cost control, margin optimization, and running month-end financial reviews. A solid understanding of water compliance or legionella control frameworks (such as ACoP L8 and HSG274) is highly advantageous. Proficiency with modern business software and ERP/CRM systems (experience with Business Central, Power BI, or automated scheduling tools is a plus). An exceptional communicator capable of presenting performance data to Senior Leadership Teams while building trusted partnerships with corporate clients.
Full training and clear career development pathways. 22+ days annual leave + bank holidays. Company pension scheme & sick pay scheme. Free eye test every 2 years. Access to Kinhub (wellbeing & financial support). Discounts with hundreds of retailers via Reward Gateway.
HSL Compliance is one of the UK’s leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations and businesses across the UK, providing essential services including water safety, fire safety and wider compliance solutions.
Apply online today with your latest CV.
Account Director (CRM) employer: hsl Compliance
At HSL Compliance, we pride ourselves on being an excellent employer, offering a supportive work environment where employees can thrive and develop their skills. With comprehensive training, clear career progression opportunities, and generous benefits including over 22 days of annual leave and a company pension scheme, our team members enjoy a fulfilling and rewarding career while making a real difference in water safety across the UK. Join us in Swansea, Port Talbot, or Merthyr, and be part of a dedicated team that values your contributions and well-being.
