At a Glance
- Tasks: Lead and develop a team managing water hygiene compliance activities.
- Company: Join HSL Compliance, a top UK compliance specialist.
- Benefits: Enjoy 22+ days leave, pension scheme, and wellbeing support.
- Other info: Clear career development pathways and a culture of continuous improvement.
- Why this job: Make a real impact in a fast-paced, supportive environment.
- Qualifications: Experience in team leadership and proficiency with Microsoft Power Platform.
The predicted salary is between 30000 - 40000 £ per year.
In this pivotal role, you will lead, motivate, and develop a dedicated team of operational support coordinators responsible for scheduling and managing water hygiene compliance activities. Combining hands-on operational support (managing Level 3 duties for strategic accounts) with direct people management, you will ensure daily administrative workloads are perfectly executed. You will act as the data guardian for your region - driving the adoption of modern Power Platform tools, tracking service delivery KPIs, and stepping in to provide crucial escalation updates to the Regional Director when needed.
What You’ll Be Doing
- Direct a team of operational support coordinators, allocating daily workloads and monitoring administrative tasks to guarantee maximum efficiency.
- Drive accountability and engagement by conducting regular team meetings, structured one-to-ones, and formal performance reviews.
- Onboard and train team members, specifically championing the use of compliance databases and internal Power Platform tools.
- Cultivate a positive, safety-first team culture and actively step in to provide operational cover during holiday or sickness periods to ensure time-sensitive tasks never slip.
- Directly undertake high-level Regional Operational Support Co-ordinator (Level 3) scheduling and administrative duties for allocated key accounts.
- Act as the central coordination point between field engineering teams, regional supervisors, account managers, and external clients. Monitor service delivery timelines. Promptly raise operational delivery risks to line management and provide proactive escalation updates directly to the Regional Director.
- Respond professionally to high-level client enquiries, supporting account managers with precise data insights and documentation ahead of client review meetings.
- Conduct rigorous, routine data quality checks across compliance records, implementing immediate corrective actions where system discrepancies are found.
- Partner closely with the account management team to support the monthly commercial and operational month-end review process.
- Support the development of standard operating procedures (SOPs) and actively identify opportunities for workflow automation or systems integration to minimise manual administration.
- Spearhead pilot schemes and staff engagement for new system features or process upgrades, driving a culture of continuous improvement.
What We’re Looking For
- Experience managing, mentoring, or leading an administrative, scheduling, or operations team in a fast-paced environment.
- Experience working within water hygiene, Legionella control, or a closely related facilities management/compliance scheduling sector is highly advantageous.
- High proficiency with modern corporate software, with practical experience or strong familiarity utilising Microsoft Power Platform tools and automated workflows.
- Excellent attention to detail with an aptitude for data quality checking, reporting, and tracking service delivery KPIs.
- Outstanding interpersonal skills, with the confidence to manage stakeholder expectations, handle client queries, and present data clearly to senior directors.
- A collaborative professional willing to attend regular internal and customer-facing Microsoft Teams or in-person meetings as required.
Why Work for HSL?
- Full training and clear career development pathways
- 22+ days annual leave + bank holidays
- Company pension scheme & sick pay scheme
- Free eye test every 2 years
- Access to Kinhub (wellbeing & financial support)
- Discounts with hundreds of retailers via Reward Gateway
About Us
HSL Compliance is one of the UK’s leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations and businesses across the UK, providing essential services including water safety, fire safety and wider compliance solutions. Our success is built on the dedication of our people, and we’re proud to offer a supportive workplace where employees can grow, develop and make a real impact.
Ready to Apply?
If you're looking for a varied role with real impact, and you enjoy working in a fast-moving environment, we’d love to hear from you. Apply online today with your latest CV.
Regional Operational Support Team Leader - Warrington employer: HSL Compliance Limited.
HSL Compliance is an exceptional employer located in Warrington, offering a dynamic work environment where you can lead and develop a dedicated team while making a significant impact on water hygiene compliance. With comprehensive training, clear career progression pathways, and a strong emphasis on employee wellbeing, including generous annual leave and access to financial support, HSL fosters a collaborative culture that values innovation and continuous improvement. Join us to be part of a supportive workplace that prioritises your growth and success.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Operational Support Team Leader - Warrington
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like HSL Compliance Limited. looking for candidates who are engaged and informed.
We think you need these skills to ace Regional Operational Support Team Leader - Warrington
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at HSL Compliance Limited.. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at HSL Compliance Limited.
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with HSL Compliance Limited.’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
