At a Glance
- Tasks: Support service delivery, manage contracts, and ensure customer satisfaction in a dynamic role.
- Company: Join HSL Compliance, a leading risk and compliance specialist with a people-focused culture.
- Benefits: Up to £29,000 salary, 25 days leave, training, and career development opportunities.
- Other info: Enjoy a tech-savvy workplace with excellent growth potential and team collaboration.
- Why this job: Gain industry-recognised qualifications while working in a supportive and varied environment.
- Qualifications: Passion for people, strong organisational skills, and a willingness to learn.
The predicted salary is between 29000 - 29000 £ per year.
Location: Warrington, in office
Salary up to £29,000 per annum (depending on experience & qualifications)
Looking for a hands-on role where every day is different? At HSL Compliance, we’re looking for motivated individuals with a positive attitude, good work ethic, and a full driving licence to join our team.
No industry experience? No problem. We provide full training and ongoing support to help you build a rewarding career in a growing industry.
What You’ll Do
- Create, maintain, and update contract files and registers, ensuring accuracy and completeness.
- Generate contract correspondence, manage service programmes, and support invoicing through Sage.
- Update work-in-progress records and completed works in line with reporting deadlines.
- Provide programme updates and operational support to the Account Manager.
- Act as a point of contact between engineers, clients, and internal departments.
- Handle customer and engineer enquiries, raising additional work requests as required.
- Log and manage customer, site, and supplier enquiries or complaints through to resolution.
- Provide general administrative support to managers and maintain quality management systems.
- Promote a safe, efficient, and environmentally responsible office environment.
What We’re Looking For
- A passion for people
- Exceptional organisational skills
- Confidence to work independently once trained
- Good communication and customer service skills
- Willingness to learn and develop new skills
- Proactive problem solving
- Tech-Savvy mindset
Why Work for HSL?
- Full training and clear career development pathways
- Opportunities to gain industry-recognised qualifications
- 25 days annual leave + bank holidays
- Company pension scheme & sick pay scheme
- Free eye test every 2 years
- Access to Kinhub (wellbeing & financial support)
- Discounts with hundreds of retailers via Reward Gateway
About Us
HSL Compliance is a leading risk and compliance specialist, helping businesses meet health, safety, and environmental regulations. We offer expert services in water safety, hazardous materials, fire safety, and more, ensuring compliance and protecting people.
As an Account Coordinator at HSL, you will be integral to our operations, supporting service delivery while ensuring customer satisfaction and internal efficiency. We’re a people-focused company that offers career development opportunities and fosters a dynamic, supportive work environment.
In this role, you’ll collaborate with both colleagues and customers to ensure processes align with their needs. As part of the Operations team, you’ll help foster a workplace culture of teamwork, growth, and support—contributing to a positive and efficient working environment for all.
Ready to Apply?
If you’re reliable, motivated, and looking for a role with variety, stability and progression, we’d love to hear from you. Apply online today with your latest CV.
Account Coordinator - Warrington employer: HSL Compliance Limited.
HSL Compliance Limited is an excellent employer for those seeking a dynamic and impactful role as a Water Hygiene Remedial Technician & Plumber. With a commitment to employee development through comprehensive training, generous annual leave, and a supportive work culture, we ensure our team members thrive while making a significant contribution to water system compliance across the UK. Join us to be part of a company that values your skills and offers a rewarding career path in a vital industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Coordinator - Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HSL Compliance Limited.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HSL Compliance Limited. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Coordinator - Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HSL Compliance Limited.:Your cover letter is your chance to shine! Tell us why you want to work at HSL Compliance Limited. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HSL Compliance Limited.!
How to prepare for a job interview at HSL Compliance Limited.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
