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- Tasks: Lead and manage operational teams to ensure top-notch service delivery and performance.
- Company: Join HSL Compliance, a leading compliance specialist in the UK.
- Benefits: Enjoy 25 days annual leave, pension scheme, and wellbeing support.
- Other info: Full training provided with clear career development pathways.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Experience in managing operational teams and driving performance improvements.
The predicted salary is between 40000 - 50000 £ per year.
Location: Any office in the South
Join HSL Compliance
Reporting to the Regional Director, the Service Delivery Manager is responsible for the overall leadership, management, and performance of the Service Delivery Supervisors and the wider operational team across regional and national contracts. This is a fully non-productive role focused on driving operational performance, service delivery standards, and continuous improvement. You will be accountable for ensuring all activities are delivered safely, compliantly, and efficiently, while maximising resource utilisation and profitability.
You will take ownership of performance analysis using Power BI and other reporting tools to evaluate operational outputs, identify trends, and implement data-driven improvements. Acting as the key interface between regional teams and Scheduling Team Leaders, you will resolve systemic issues and improve overall delivery efficiency.
What You'll Be Doing
- Provide full oversight of performance across all contracts, ensuring compliance with company procedures, client specifications, and relevant legislation (e.g., ACOP L8, HSG274).
- Monitor and evaluate contractual KPIs, ensuring Service Delivery Supervisors are effectively managing delivery and addressing any performance gaps.
- Oversee regional resource performance, ensuring utilisation and productivity targets are met by monitoring job completion rates and visit outcomes.
- Act as the primary point of contact for Scheduling Team Leaders to align planned and delivered activities, resolving issues related to work allocation and access constraints.
- Take ownership of data accuracy within operational systems, ensuring asset data and call tasks are correct to support reliable scheduling and reporting.
- Lead all aspects of people management, including recruitment, onboarding, performance reviews, and disciplinary processes.
- Drive a high-performance culture through staff coaching, training, and competency assessments, ensuring robust succession plans are in place for future growth.
- Ensure all teams are equipped with necessary resources and PPE to perform their roles safely and to the highest professional standards.
What We're Looking For
- Proven experience managing operational teams within a water hygiene, water compliance, or similar field-based service environment.
- Demonstrable experience leading performance management, including handling underperformance and disciplinary processes.
- Experience driving operational efficiency, utilisation, and KPI performance across multiple contracts or regions.
- A strong background in working with scheduling/planning functions to optimise service delivery and a solid understanding of resource utilisation principles.
- Advanced analytical skills with the experience using data tools (e.g., Power BI) to interpret trends, identify data inaccuracies, and implement improvements.
- Strong knowledge of ACOP L8, HSG274, and (where applicable) HTM04-01 guidance.
- A proactive, solution-oriented leader with high attention to detail and a commitment to professional, supportive leadership.
Why Work for HSL?
- Full training and clear career development pathways
- 25 days annual leave + bank holidays
- Company pension scheme & sick pay scheme
- Free eye test every 2 years
- Access to Kinhub (wellbeing & financial support)
- Discounts with hundreds of retailers via Reward Gateway
About Us
HSL Compliance is one of the UK's leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations and businesses across the UK, providing essential services including water safety, fire safety and wider compliance solutions. Our success is built on the dedication of our people, and we're proud to offer a supportive workplace where employees can grow, develop and make a real impact.
Ready to Apply?
If you're looking for a varied HR role with real impact, and you enjoy working in a fast-moving environment, we'd love to hear from you. Apply online today with your latest CV.
Service Delivery Manager - South (Internal Only) in Ross on Wye employer: HSL Compliance Limited.
Contact Detail:
HSL Compliance Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - South (Internal Only) in Ross on Wye
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at HSL Compliance. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching HSL Compliance and understanding their values. Be ready to discuss how your experience aligns with their mission and how you can contribute to their success.
✨Tip Number 3
Showcase your analytical skills! Since the role involves using tools like Power BI, be prepared to discuss specific examples of how you've used data to drive improvements in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at HSL Compliance.
We think you need these skills to ace Service Delivery Manager - South (Internal Only) in Ross on Wye
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Delivery Manager role. Highlight your leadership experience and any relevant operational management roles you've held. We want to see how you can drive performance and efficiency!
Showcase Your Analytical Skills: Since this role involves using data tools like Power BI, be sure to mention any experience you have with data analysis. We love seeing candidates who can interpret trends and implement improvements based on data, so don’t hold back!
Highlight Compliance Knowledge: Familiarity with ACOP L8, HSG274, and other relevant legislation is key for this position. Make sure to include any specific experiences or training related to compliance in your application. We’re looking for someone who understands the importance of safety and compliance in service delivery.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at HSL Compliance!
How to prepare for a job interview at HSL Compliance Limited.
✨Know Your Numbers
As a Service Delivery Manager, you'll need to demonstrate your analytical skills. Brush up on your knowledge of KPIs and be ready to discuss how you've used data tools like Power BI in the past to drive performance improvements.
✨Showcase Your Leadership Style
This role requires strong people management skills. Prepare examples of how you've successfully led teams, handled underperformance, and fostered a high-performance culture. Be ready to share specific instances where your leadership made a difference.
✨Understand Compliance Standards
Familiarise yourself with ACOP L8, HSG274, and any other relevant legislation. Be prepared to discuss how you ensure compliance within your teams and how you’ve tackled challenges related to these standards in previous roles.
✨Be Solution-Oriented
The company values proactive problem solvers. Think of examples where you've identified systemic issues and implemented effective solutions. Highlight your ability to align teams and resources to improve service delivery efficiency.