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- Tasks: Lead and manage service delivery teams to ensure top-notch operational performance.
- Company: Join a leading company focused on water hygiene and compliance.
- Benefits: Enjoy 25 days annual leave, pension scheme, and wellness support.
- Other info: Clear career development pathways and a supportive work culture.
- Why this job: Make a real impact by driving efficiency and improving service delivery standards.
- Qualifications: Experience in managing operational teams and strong analytical skills required.
The predicted salary is between 50000 - 60000 £ per year.
Location: Any North or Scotland offices
Reporting to the Regional Director, the Service Delivery Manager is responsible for the overall leadership, management, and performance of the Service Delivery Supervisors and the wider operational team across regional and national contracts. This is a fully non-productive role focused on driving operational performance, service delivery standards, and continuous improvement. You will be accountable for ensuring all activities are delivered safely, compliantly, and efficiently, while maximising resource utilisation and profitability.
You will take ownership of performance analysis using Power BI and other reporting tools to evaluate operational outputs, identify trends, and implement data-driven improvements. Acting as the key interface between regional teams and Scheduling Team Leaders, you will resolve systemic issues and improve overall delivery efficiency.
What You'll Be Doing
- Provide full oversight of performance across all contracts, ensuring compliance with company procedures, client specifications, and relevant legislation (e.g., ACOP L8, HSG274).
- Monitor and evaluate contractual KPIs, ensuring Service Delivery Supervisors are effectively managing delivery and addressing any performance gaps.
- Oversee regional resource performance, ensuring utilisation and productivity targets are met by monitoring job completion rates and visit outcomes.
- Act as the primary point of contact for Scheduling Team Leaders to align planned and delivered activities, resolving issues related to work allocation and access constraints.
- Take ownership of data accuracy within operational systems, ensuring asset data and call tasks are correct to support reliable scheduling and reporting.
- Lead all aspects of people management, including recruitment, onboarding, performance reviews, and disciplinary processes.
- Drive a high-performance culture through staff coaching, training, and competency assessments, ensuring robust succession plans are in place for future growth.
- Ensure all teams are equipped with necessary resources and PPE to perform their roles safely and to the highest professional standards.
What We're Looking For
- Proven experience managing operational teams within a water hygiene, water compliance, or similar field-based service environment.
- Demonstrable experience leading performance management, including handling underperformance and disciplinary processes.
- Experience driving operational efficiency, utilisation, and KPI performance across multiple contracts or regions.
- A strong background in working with scheduling/planning functions to optimise service delivery and a solid understanding of resource utilisation principles.
- Advanced analytical skills with the experience using data tools (e.g., Power BI) to interpret trends, identify data inaccuracies, and implement improvements.
- Strong knowledge of ACOP L8, HSG274, and (where applicable) HTM04-01 guidance.
- A proactive, solution-oriented leader with high attention to detail and a commitment to professional, supportive leadership.
Why Work for HSL?
- Full training and clear career development pathways
- 25 days annual leave + bank holidays
- Company pension scheme & sick pay scheme
- Free eye test every 2 years
- Access to Kinhub (wellbeing & financial support)
- Discounts with hundreds of retailers via Reward Gateway
Service Delivery Manager - North & Scotland (Internal Only) in Ross on Wye employer: HSL Compliance Limited.
Contact Detail:
HSL Compliance Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - North & Scotland (Internal Only) in Ross on Wye
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at HSL or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery management. Think about how you can showcase your experience with KPIs and operational efficiency. We want to hear your success stories!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at HSL. Let’s get you that Service Delivery Manager role!
We think you need these skills to ace Service Delivery Manager - North & Scotland (Internal Only) in Ross on Wye
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in managing operational teams and driving performance, especially in water hygiene or compliance. We want to see how your skills match what we're looking for!
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, don’t forget to showcase your experience with tools like Power BI. Share specific examples of how you've used data to drive improvements in past roles. We love a good data-driven story!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your achievements and experiences. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at HSL Compliance Limited.
✨Know Your Numbers
As a Service Delivery Manager, you'll need to demonstrate your analytical skills. Brush up on your knowledge of KPIs and be ready to discuss how you've used data tools like Power BI in the past to drive performance improvements.
✨Showcase Your Leadership Style
This role requires strong people management skills. Prepare examples of how you've successfully led teams, handled underperformance, and fostered a high-performance culture. Be ready to share specific instances where your leadership made a difference.
✨Understand Compliance Standards
Familiarise yourself with ACOP L8 and HSG274 guidelines. During the interview, be prepared to discuss how you ensure compliance within your teams and how you’ve tackled any challenges related to these standards in previous roles.
✨Be Solution-Oriented
The company is looking for a proactive leader. Think of examples where you've identified systemic issues and implemented effective solutions. Highlight your problem-solving skills and your commitment to continuous improvement in service delivery.