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- Tasks: Lead and manage service delivery teams to ensure top-notch operational performance.
- Company: Join HSL Compliance, a leading UK compliance specialist with a supportive culture.
- Benefits: Enjoy 25 days annual leave, pension scheme, and discounts with retailers.
- Other info: Full training provided with clear career development pathways.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Experience in managing operational teams and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Ross on Wye, Tamworth or Cannock Office
Join HSL Compliance
Reporting to the Regional Director, the Service Delivery Manager is responsible for the overall leadership, management, and performance of the Service Delivery Supervisors and the wider operational team across regional and national contracts. This is a fully non-productive role focused on driving operational performance, service delivery standards, and continuous improvement. You will be accountable for ensuring all activities are delivered safely, compliantly, and efficiently, while maximising resource utilisation and profitability.
You will take ownership of performance analysis using Power BI and other reporting tools to evaluate operational outputs, identify trends, and implement data-driven improvements. Acting as the key interface between regional teams and Scheduling Team Leaders, you will resolve systemic issues and improve overall delivery efficiency.
What You'll Be Doing
- Provide full oversight of performance across all contracts, ensuring compliance with company procedures, client specifications, and relevant legislation (e.g., ACOP L8, HSG274).
- Monitor and evaluate contractual KPIs, ensuring Service Delivery Supervisors are effectively managing delivery and addressing any performance gaps.
- Oversee regional resource performance, ensuring utilisation and productivity targets are met by monitoring job completion rates and visit outcomes.
- Act as the primary point of contact for Scheduling Team Leaders to align planned and delivered activities, resolving issues related to work allocation and access constraints.
- Take ownership of data accuracy within operational systems, ensuring asset data and call tasks are correct to support reliable scheduling and reporting.
- Lead all aspects of people management, including recruitment, onboarding, performance reviews, and disciplinary processes.
- Drive a high-performance culture through staff coaching, training, and competency assessments, ensuring robust succession plans are in place for future growth.
- Ensure all teams are equipped with necessary resources and PPE to perform their roles safely and to the highest professional standards.
What We're Looking For
- Proven experience managing operational teams within a water hygiene, water compliance, or similar field-based service environment.
- Demonstrable experience leading performance management, including handling underperformance and disciplinary processes.
- Experience driving operational efficiency, utilisation, and KPI performance across multiple contracts or regions.
- A strong background in working with scheduling/planning functions to optimise service delivery and a solid understanding of resource utilisation principles.
- Advanced analytical skills with the experience using data tools (e.g., Power BI) to interpret trends, identify data inaccuracies, and implement improvements.
- Strong knowledge of ACOP L8, HSG274, and (where applicable) HTM04-01 guidance.
- A proactive, solution-oriented leader with high attention to detail and a commitment to professional, supportive leadership.
Why Work for HSL?
- Full training and clear career development pathways
- 25 days annual leave + bank holidays
- Company pension scheme & sick pay scheme
- Free eye test every 2 years
- Access to Kinhub (wellbeing & financial support)
- Discounts with hundreds of retailers via Reward Gateway
About Us
HSL Compliance is one of the UK's leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations and businesses across the UK, providing essential services including water safety, fire safety and wider compliance solutions. Our success is built on the dedication of our people, and we're proud to offer a supportive workplace where employees can grow, develop and make a real impact.
Ready to Apply?
If you're looking for a varied HR role with real impact, and you enjoy working in a fast-moving environment, we'd love to hear from you. Apply online today with your latest CV.
Service Delivery Manager - Key Accounts (Internal Only) in Ross on Wye employer: HSL Compliance Limited.
Contact Detail:
HSL Compliance Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Key Accounts (Internal Only) in Ross on Wye
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to service delivery and compliance, and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data tools like Power BI in past roles to drive performance improvements. Bring examples of how you’ve tackled operational challenges and made a real impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining HSL Compliance and making a difference in service delivery.
We think you need these skills to ace Service Delivery Manager - Key Accounts (Internal Only) in Ross on Wye
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Delivery Manager role. Highlight your operational management experience and any relevant KPIs you've worked with to show us you're the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background in water hygiene or compliance makes you a strong candidate. Keep it engaging and personal!
Showcase Your Analytical Skills: Since this role involves performance analysis using tools like Power BI, be sure to mention any relevant experience you have with data interpretation and trend analysis. We want to see how you can drive improvements through data!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at HSL Compliance Limited.
✨Know Your Numbers
As a Service Delivery Manager, you'll need to demonstrate your analytical skills. Brush up on your knowledge of KPIs and be ready to discuss how you've used data tools like Power BI in previous roles. Prepare specific examples of how you've identified trends and implemented improvements based on data.
✨Understand Compliance Standards
Familiarise yourself with ACOP L8, HSG274, and any other relevant legislation. Be prepared to discuss how you’ve ensured compliance in past positions. Showing that you understand these standards will highlight your suitability for the role and your commitment to safety and efficiency.
✨Showcase Leadership Experience
This role requires strong people management skills. Think of examples where you've successfully led teams, handled underperformance, or implemented training programmes. Be ready to explain your approach to fostering a high-performance culture and how you support your team’s development.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to scheduling conflicts or performance gaps. Think through how you would resolve these issues and improve overall delivery efficiency, as this will demonstrate your proactive, solution-oriented mindset.