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For Companies At a Glance
- Tasks: Manage customer contracts and ensure top-notch service delivery.
- Company: Join HSL Compliance, a company that values growth and diversity.
- Benefits: Enjoy 25 days holiday, pension scheme, and exclusive discounts.
- Why this job: Be the key contact for clients and make a real impact.
- Qualifications: Experience in customer-facing roles and strong communication skills.
- Other info: Access to professional development and a supportive work culture.
The predicted salary is between 40000 - 45000 £ per year.
Location: Ross-on-Wye
Salary: £40,000 to £45,000 per annum (DOE and Qualifications)
Contract: Full-Time, Permanent
Reports to: Regional Director
Join Our Team and Help Shape Exceptional Customer Partnerships
We are looking for an organised, proactive and relationship-driven Account Manager to join our growing team. In this role, you will oversee a portfolio of customer contracts, ensuring outstanding service delivery, compliance and commercial performance.
Whether it’s supporting your operational team, strengthening client relationships, or ensuring contracts run seamlessly, you will play a key part in delivering the high standards we’re known for. If you’re motivated, confident working with customers and enjoy balancing operational and commercial responsibilities, this could be the perfect next step in your career.
What You’ll Do
- Act as the main point of contact for all customers within your portfolio.
- Oversee daily contract delivery, ensuring KPIs, compliance standards and service levels are consistently met.
- Build strong client relationships through regular meetings, reviews, and proactive support.
- Produce accurate monthly financial reports, forecasts and contract performance updates.
- Identify opportunities for contract renewal, uplift, and service improvements.
- Ensure all work follows required RAMS, compliance standards and ACoP L8 guidelines.
- Work closely with Account Supervisors, engineers, and subcontractors to deliver high-quality service.
- Support, coach, and develop Account Supervisors, including performance and resource management.
- Manage workforce planning, investigations, and recruitment within your operational team.
What You’ll Bring
- Experience in contract delivery, service management or a similar customer-facing operational role.
- Strong understanding of compliance, risk assessments and safe working practices (ACoP L8 knowledge is beneficial but not essential).
- Confident communicator with excellent customer service and relationship-building skills.
- Good analytical skills with the ability to review data, manage costs and produce accurate reports.
- Strong organisational abilities and an eye for detail.
- Experience supporting or managing teams is advantageous.
- Proficiency with digital reporting and operational systems.
Qualifications
- GCSE (or equivalent) in English and Maths – Grade C/4 or above.
- Additional Health & Safety or Legionella-related training is beneficial.
Requirements
- Full UK Driving Licence
- Ability to travel to customer sites
- Enhanced DBS check
Why You’ll Love Working With Us
At HSL Compliance, we value our employees and invest in their growth, health, and work-life balance. Here’s what you can expect:
- Pension scheme
- Paid annual leave— 25 days holiday plus bank holidays.
- Company Sick Pay Scheme
- KinHub platform supporting mental health, financial wellbeing, and more.
- Reward Gateway— exclusive employee discounts with hundreds of retailers.
- Free eye test— every 2 years to support your health.
- On-site parking— where available, for ease of commuting.
- Training & Professional Development— access to accredited training (e.g., City & Guilds, IOSH) via HSL Compliance.
- Inclusive Culture— HSL promotes equal opportunity and values diversity in team members.
Ready to Apply?
We’d love to hear from you. Please apply online.
Account Manager in Ross on Wye employer: HSL Compliance Limited.
Contact Detail:
HSL Compliance Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Ross on Wye
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend local industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and needs. We want to see that you’re genuinely interested in being part of the team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm and professionalism, which we love to see in potential candidates.
✨Tip Number 4
Don’t hesitate to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our awesome team.
We think you need these skills to ace Account Manager in Ross on Wye
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Account Manager role. Highlight your experience in contract delivery and customer service, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've built strong client relationships and managed operational responsibilities in the past.
Showcase Your Analytical Skills: Since the role involves producing financial reports and managing costs, be sure to mention any relevant experience you have with data analysis or reporting. We love seeing those numbers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at HSL Compliance Limited.
✨Know Your Portfolio
Before the interview, take some time to familiarise yourself with the types of contracts and clients you might be managing. Understanding their needs and how you can enhance their experience will show your proactive approach and readiness for the role.
✨Demonstrate Relationship-Building Skills
Be prepared to discuss specific examples of how you've built strong client relationships in the past. Highlight your communication style and any strategies you've used to maintain those connections, as this is crucial for an Account Manager.
✨Showcase Your Analytical Abilities
Since the role involves producing financial reports and forecasts, brush up on your analytical skills. Be ready to talk about how you've used data to drive decisions or improve service delivery in previous roles.
✨Prepare Questions About Compliance
Given the importance of compliance in this position, come equipped with questions about the company's compliance standards and practices. This shows your understanding of the role's responsibilities and your commitment to maintaining high standards.
