At a Glance
- Tasks: Lead a team to ensure top-notch contract delivery and client satisfaction.
- Company: Join HSL, a leader in water hygiene and compliance services.
- Benefits: Enjoy 22+ days annual leave, pension scheme, and wellness support.
- Other info: Full training provided with clear career development pathways.
- Why this job: Make a real impact by managing key client relationships and operational excellence.
- Qualifications: Experience in managing contracts and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Ross on Wye, Cannock or Bury St Edmunds
Join HSL Compliance
Reporting to the Regional Director, the Account Manager is a key leadership role responsible for managing an operational team to provide successful contract delivery. You will ensure client contracts meet key performance indicators (KPIs) to achieve the best possible financial and operational performance for the business. As an Account Manager, you will be the primary link between our clients and our delivery teams, driving high standards of water hygiene and compliance services. This role perfectly blends proactive client relationship management, operational team leadership, and commercial financial oversight.
What You’ll Be Doing
- Act as the primary point of contact for clients, managing contract delivery to meet both customer and group KPIs.
- Conduct a minimum of quarterly in-person review meetings and proactively issue quotations, executive summaries, and pricing documents.
- Directly manage, guide, and develop Account Supervisors.
- Support them with engineering resource allocation, technical escalations (such as complex water sample failures), performance management, and structured competency training.
- Maintain strict cost control across contracts by reviewing team productivity, sub-contractor charges, and material purchases.
- Undertake comprehensive month-end reporting to ensure all revenue is accounted for and costs are correctly allocated against budgets.
- Produce monthly updates for senior leadership covering contractual performance against budget, financial forecasts, contract renewals, retendering status, and Work in Progress (WIP) invoicing health.
- Ensure all works are completed safely in line with Method Statements and Risk Assessments.
- Complete Legionella Compliance Reviews with clients at contract mobilization and review them annually to ensure total regulatory adherence.
- Fully utilize company operating platforms - including FLS, Business Central, Power Platforms, and Power BI - ensuring site data and contract specifications are updated accurately and in a timely manner.
What We’re Looking For
- Proven experience managing commercial contracts, client relationships, and SLA/KPI delivery within a service-led industry (ideally water hygiene, water treatment, or building compliance).
- Demonstrated ability to manage, mentor, and upskill supervisory staff and field-based engineering teams.
- Strong experience with budget management, cost control, margin optimization, and running month-end financial reviews.
- A solid understanding of water compliance or legionella control frameworks (such as ACoP L8 and HSG274) is highly advantageous.
- Proficiency with modern business software and ERP/CRM systems (experience with Business Central, Power BI, or automated scheduling tools is a plus).
- An exceptional communicator capable of presenting performance data to Senior Leadership Teams while building trusted partnerships with corporate clients.
Why Work for HSL?
- Full training and clear career development pathways
- 22+ days annual leave + bank holidays
- Company pension scheme & sick pay scheme
- Free eye test every 2 years
- Access to Kinhub (wellbeing & financial support)
- Discounts with hundreds of retailers via Reward Gateway
Account Manager - Internal Only in Cannock employer: HSL Compliance Limited.
HSL Compliance is an exceptional employer that prioritises employee growth and development, offering comprehensive training and clear career pathways for the Account Manager role. With a supportive work culture that values teamwork and client relationships, employees enjoy generous benefits including over 22 days of annual leave, a company pension scheme, and access to wellbeing resources. Located in Ross on Wye, Cannock, or Bury St Edmunds, HSL provides a dynamic environment where you can thrive while ensuring high standards of water hygiene and compliance services.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Internal Only in Cannock
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their KPIs and how they measure success. We want you to show them you’re not just another candidate, but the perfect fit for managing client relationships and operational teams.
✨Tip Number 3
Practice your pitch! You’ll need to communicate your experience in managing contracts and leading teams effectively. We suggest doing mock interviews with friends or using online platforms to get comfortable with your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Account Manager - Internal Only in Cannock
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing commercial contracts and client relationships. We want to see how your skills align with the role of Account Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:As an Account Manager, you'll be leading teams, so it's crucial to demonstrate your ability to manage and mentor others. Share specific examples of how you've guided teams in the past and the positive outcomes that resulted from your leadership.
Highlight Your Financial Acumen:Since budget management and cost control are key parts of this role, make sure to include any relevant experience you have in these areas. We’re looking for candidates who can effectively manage finances and optimise margins, so give us the details!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you're keen to join our team at HSL!
How to prepare for a job interview at HSL Compliance Limited.
✨Know Your Numbers
As an Account Manager, you'll need to demonstrate your understanding of KPIs and financial performance. Brush up on the key metrics relevant to the role and be ready to discuss how you've successfully managed budgets and optimised margins in previous positions.
✨Showcase Your Leadership Skills
This role involves managing and mentoring teams, so be prepared to share specific examples of how you've guided and developed staff in the past. Highlight any successful training initiatives or performance management strategies you've implemented.
✨Understand Compliance Frameworks
Familiarise yourself with water compliance regulations like ACoP L8 and HSG274. Be ready to discuss how you've ensured adherence to these standards in your previous roles, as this knowledge will be crucial for the position.
✨Be a Pro at Client Relationships
Since you'll be the primary point of contact for clients, think of examples where you've built strong relationships and successfully managed client expectations. Prepare to discuss how you handle difficult conversations and ensure client satisfaction.
