At a Glance
- Tasks: Lead and mentor a team of administrators while optimising processes and supporting customers.
- Company: Join HSL Compliance, a leader in risk and compliance services.
- Benefits: Enjoy 25 days leave, career development, and a supportive work environment.
- Other info: Full training provided with clear pathways for career growth.
- Why this job: Make a real impact by leading a dynamic team and enhancing customer satisfaction.
- Qualifications: Experience in administration or customer support management is essential.
The predicted salary is between 30000 - 30000 £ per year.
Salary Up To: £30,000 per annum (depending on experience & qualifications)
Location: Bury Saint Edmunds
You will lead, coach, and direct a dedicated team of administrators. You will be responsible for setting clear performance goals, maintaining WIP data accuracy, managing software migrations, and delivering the high-level reporting needed for our executive team and Account Managers to make informed decisions. This is a dynamic, people-first role that combines day-to-day team management with process optimisation and active customer support.
What You’ll Do
- Direct daily admin workloads, mentor staff, and foster a high-performing team environment.
- Track weekly WIP data to generate accurate performance reports for leadership and Account Managers.
- Oversee contract registers and sales/operations planning (via Quotient) for clear account visibility.
- Support and help lead internal software transitions (including Collabit).
- Collate data, reports, and documentation to prepare Account Managers for monthly progress meetings.
- Resolve incoming queries from customers and field technicians, raising additional work orders as needed.
What We’re Looking For
- Experience in a customer support management or administration team lead role (Essential).
- Advanced IT skills with a strong aptitude for working with data, handling WIP reports, and navigating CRM/ERP systems.
- Excellent written/verbal communication skills and data accuracy.
- Ability to remain calm, structured, and effective under pressure.
Why Work for HSL?
- Full training and clear career development pathways.
- Opportunities to gain industry-recognised qualifications.
- 25 days annual leave + bank holidays.
- Company pension scheme & sick pay scheme.
- Free eye test every 2 years.
- Access to Kinhub (wellbeing & financial support).
- Discounts with hundreds of retailers via Reward Gateway.
About Us
HSL Compliance is a leading risk and compliance specialist, helping businesses meet health, safety, and environmental regulations. We offer expert services in water safety, hazardous materials, fire safety, and more, ensuring compliance and protecting people.
As an Account Coordinator at HSL, you will be integral to our operations, supporting service delivery while ensuring customer satisfaction and internal efficiency. We’re a people-focused company that offers career development opportunities and fosters a dynamic, supportive work environment.
In this role, you’ll collaborate with both colleagues and customers to ensure processes align with their needs. As part of the Operations team, you’ll help foster a workplace culture of teamwork, growth, and support—contributing to a positive and efficient working environment for all.
Ready to Apply?
If you’re reliable, motivated, and looking for a role with variety, stability and progression, we’d love to hear from you. Apply online today with your latest CV.
Administration Team Leader employer: HSL Compliance Limited.
HSL Compliance Limited is an excellent employer for those seeking a dynamic and impactful role as a Water Hygiene Remedial Technician & Plumber. With a commitment to employee development through comprehensive training, generous annual leave, and a supportive work culture, we ensure our team members thrive while making a significant contribution to water system compliance across the UK. Join us to be part of a company that values your skills and offers a rewarding career path in a vital industry.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Team Leader
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at HSL Compliance Limited.!
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We think you need these skills to ace Administration Team Leader
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at HSL Compliance Limited.. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to HSL Compliance Limited. and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at HSL Compliance Limited.. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to HSL Compliance Limited.'s values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at HSL Compliance Limited.
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with HSL Compliance Limited..
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
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A full-time HR role at HSL Compliance Limited. will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact HSL Compliance Limited. and how you would contribute to adapting HR strategies.
