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- Tasks: Lead the showroom, inspire your team, and deliver exceptional customer experiences.
- Company: HSL creates handcrafted furniture focused on comfort and wellbeing, with a stellar 4.9/5 Trustpilot rating.
- Benefits: Enjoy health cash plans, discounts, 30 days holiday, and surprise events throughout the year.
- Why this job: Join a supportive culture that values your contributions and empowers you to grow.
- Qualifications: Commercial awareness, leadership skills, and a passion for customer service are essential.
- Other info: In-depth training provided through HSL Academy with expert guidance.
Location: Hull
Salary: £24856.50 per year
Hours: 35 per week
At HSL, we’re passionate about helping people feel good – from our customers to our colleagues. As a Showroom Manager, you’ll play a key role in bringing this to life, delivering outstanding experiences for our customers while coaching and inspiring your team to be their very best.
Our feel-good benefits:
- Health cash plan – cashback on dental, optical and more
- Discounted shopping & gym memberships with Westfield Rewards
- Brilliant colleague discount (friends and family too!)
- 30 days\’ holiday (pro rata), rising to 33 with long service
- Contributory pension and death-in-service cover
- Discretionary bonus
- Free onsite parking (at most locations)
- Lovely surprise & delight events throughout the year
A day in the life of an HSL Showroom Manager
As the leader of your showroom and home visit service (where applicable), you’ll be responsible for creating a warm, professional and supportive environment for both your team and your customers. You’ll take ownership of the showroom’s commercial performance, leading by example and always looking for ways to improve.
A few things you’ll need:
- Commercial awareness to deliver showroom targets and KPIs, including average order value and customer conversion rate.
- The ability to manage payments and handle cash in line with company procedures.
- An awareness of local market conditions and competitor activity.
- The ability to coach your team in delivering exceptional service standards, product knowledge, upselling and cross-selling to maximise every sales opportunity.
- Pride in your working environment ensuring your showroom, team and any associated delivery vans reflect the standards of a premium brand.
- The ability to recruit the right people who represent HSL’s values and provide a high-quality induction and ongoing development.
- The ability to conduct regular performance reviews, giving feedback and recognising achievements.
- A passion for people by ensuring a safe, inclusive and welcoming environment for all colleagues, customers, and visitors.
The kind of person we love working with:
- Can lead and inspire a team of Comfort Specialists to deliver exceptional service with heart.
- Is the go-to contact for your Area Manager, sharing insights, updates, and feedback from your team.
- Creates a supportive team culture where individuals feel empowered to grow and succeed.
- Delivers meaningful training, coaching and mentoring that unlocks potential and helps people thrive.
- Takes pride in your own learning and development, keeping up to date with new products, tools and training opportunities.
- Has a real passion for delivering world-class customer service.
- Is a natural leader who can coach, guide, and motivate others to succeed.
- Has commercial awareness and the ability to spot sales opportunities and grow performance.
- Has strong interpersonal and communication skills, with the ability to adapt your style to different people.
- Is a passionate believer that customer satisfaction is at the heart of a successful organisation.
All customer facing roles in HSL require the completion of a satisfactory DBS check.
Training and development? We\’ve got you.
You\’ll be supported with in-depth training through our HSL Academy at Comfort House in West Yorkshire, with hands-on learning and expert guidance from our independent Occupational Therapist, Julie Jennings. We\’re proud to help our people grow.
A little more about us:
At HSL, we don’t just sell furniture – we create feel good moments. Each piece is handcrafted to support comfort and wellbeing, tailored to fit the individual. Our commitment to world-class service has earned us an incredible 4.9/5 rating on Trustpilot, and we’ve been proudly recognised as a 2 Star Outstanding company by Best Companies in 2024.
At HSL, we’re building something truly special – a community where you are valued for your contributions, inspired to make a difference and empowered to do the right thing. We recognise and celebrate what makes people unique.
Ready to apply?
We’d love to hear from you. Simply send your CV by clicking the apply button, and we’ll be in touch soon. #J-18808-Ljbffr
Showroom Manager employer: HSL Chairs
Contact Detail:
HSL Chairs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Manager
✨Tip Number 1
Familiarise yourself with HSL's values and mission. Understanding what makes us unique will help you align your approach during interviews, showcasing how you can contribute to our feel-good culture.
✨Tip Number 2
Research the local market conditions and competitor activity in Hull. Being knowledgeable about the industry landscape will demonstrate your commercial awareness and ability to drive showroom performance.
✨Tip Number 3
Prepare examples of how you've successfully led a team in the past. Highlighting your leadership style and coaching experiences will show us that you can inspire and develop your team effectively.
✨Tip Number 4
Think about how you can create a supportive and inclusive environment for both customers and colleagues. Be ready to discuss your strategies for fostering a positive team culture during your interview.
We think you need these skills to ace Showroom Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in showroom management, customer service, and team leadership. Use specific examples that demonstrate your ability to meet targets and coach a team.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your leadership style. Mention how you can contribute to HSL's mission of creating feel-good moments and improving showroom performance.
Showcase Your Commercial Awareness: In your application, emphasise your understanding of market conditions and competitor activity. Provide examples of how you've successfully identified sales opportunities in previous roles.
Highlight Your People Skills: Demonstrate your ability to inspire and develop a team. Include examples of how you've coached team members, conducted performance reviews, and created a supportive work environment.
How to prepare for a job interview at HSL Chairs
✨Show Your Passion for Customer Service
As a Showroom Manager, your role revolves around delivering exceptional customer experiences. Be prepared to share examples of how you've gone above and beyond for customers in the past, demonstrating your commitment to service excellence.
✨Highlight Your Leadership Skills
Discuss your experience in leading and inspiring teams. Share specific instances where you coached team members to improve their performance or fostered a supportive team culture, as this aligns with HSL's values.
✨Demonstrate Commercial Awareness
Familiarise yourself with HSL's showroom targets and KPIs. Be ready to discuss how you can contribute to achieving these goals, perhaps by sharing insights on local market conditions or competitor activity.
✨Prepare for Behavioural Questions
Expect questions that assess your ability to handle various situations, such as managing cash, conducting performance reviews, or dealing with customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
