At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive showroom performance.
- Company: Join HSL, a company dedicated to helping people feel good.
- Benefits: Enjoy 30 days holiday, health cash plan, and exclusive discounts.
- Other info: Receive comprehensive training and development opportunities.
- Why this job: Be a key player in creating a supportive and inspiring environment.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 17.87 - 17.87 £ per hour.
- Location
- HSL Chairs, Chester
- Salary
- £17.87 per hour
At HSL, we’re passionate about helping people feel good – from our customers to our colleagues.
As a Showroom Manager, you’ll play a key role in bringing this to life by delivering outstanding experiences for our customers while coaching and inspiring your team to be their best.
- Our feel‑good benefits
- Health cash plan – cashback on dental, optical and more
- Discounted shopping & gym memberships with Westfield Rewards
- Brilliant colleague discount (friends and family too!)
- 30 days’ holiday (pro rata), rising to 33 with long service
- Contributory pension and death‑in‑service cover
- Discretionary bonus
- Free onsite parking (at most locations)
- Surprise & delight events throughout the year
- A day in the life of an HSL Showroom Manager
As the leader of your showroom and home visit service (where applicable), you’ll create a warm, professional and supportive environment for both your team and your customers.
You’ll take ownership of the showroom’s commercial performance, lead by example and always look for ways to improve.
Key responsibilities
- Commercial awareness to deliver showroom targets and KPIs, including average order value and customer conversion rate.
- Manage payments and handle cash in line with company procedures.
- Remain aware of local market conditions and competitor activity.
- Coach your team to deliver exceptional service standards, product knowledge, upselling and cross‑selling to maximise every sales opportunity.
- Pride in maintaining a high‑quality working environment, including showroom, team and delivery vans.
- Recruit members who represent HSL’s values and provide high‑quality induction and ongoing development.
- Conduct regular performance reviews, give feedback and recognise achievements.
- Ensure a safe, inclusive and welcoming environment for all colleagues, customers and visitors.
- The kind of person we love working with
- Lead and inspire a team of Comfort Specialists to deliver exceptional service.
- Act as a go‑to contact for your Area Manager, sharing insights, updates and feedback.
- Create a supportive team culture where individuals feel empowered to grow.
- Deliver meaningful training, coaching and mentoring to unlock potential.
- Take pride in your own learning and development, staying up to date with new products, tools and training opportunities.
- Have a real passion for delivering world‑class customer service.
- Be a natural leader who can coach, guide and motivate others to succeed.
- Show commercial awareness and the ability to spot sales opportunities and grow performance.
- Exhibit strong interpersonal and communication skills, adapting your style to different people.
- Believe that customer satisfaction is at the heart of a successful organisation.
Requirements
All customer‑facing roles in HSL require the completion of a satisfactory DBS check.
Training and development
You will receive in‑depth training through our HSL Academy at Comfort House in West Yorkshire, with hands‑on learning and expert guidance from an independent Occupational Therapist.
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StudySmarter Expert Advice🤫
We think this is how you could land Showroom Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like HSL Chairs, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like HSL Chairs!
We think you need these skills to ace Showroom Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at HSL Chairs, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at HSL Chairs and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show HSL Chairs that you’re ready to jump in and contribute right away!
How to prepare for a job interview at HSL Chairs
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
