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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive showroom performance.
- Company: Join HSL, a company dedicated to creating feel-good moments with handcrafted furniture.
- Benefits: Enjoy health cash plans, discounts, 30 days holiday, and a contributory pension.
- Why this job: Be a key player in a supportive environment that values your contributions and growth.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
- Other info: Receive in-depth training and development opportunities at our HSL Academy.
The predicted salary is between 22100 - 29100 £ per year.
HSL Chairs – Showroom Manager
Location: Newtownabbey, Northern Ireland, United Kingdom
Posted 2 days ago. Be among the first 25 applicants.
Base pay range
Location: Belfast
Salary: £26,115.75
Hours: 35 hours per week
At HSL, we’re passionate about helping people feel good – from our customers to our colleagues. As a Showroom Manager, you’ll play a key role in bringing this to life, delivering outstanding experiences for our customers while coaching and inspiring your team to be their very best.
Feel-good benefits
- Health cash plan – cashback on dental, optical and more
- Discounted shopping & gym memberships with Westfield Rewards
- Brilliant colleague discount (friends and family too!)
- 30 days\’ holiday (pro rata), rising to 33 with long service
- Contributory pension and death-in-service cover
- Discretionary bonus
- Free onsite parking (at most locations)
- Lovely surprise & delight events throughout the year
Day in the life of an HSL Showroom Manager
As the leader of your showroom and home visit service (where applicable), you’ll be responsible for creating a warm, professional and supportive environment for both your team and your customers. You’ll take ownership of the showroom’s commercial performance, leading by example and always looking for ways to improve.
Responsibilities
- Commercial awareness to deliver showroom targets and KPIs, including average order value and customer conversion rate.
- The ability to manage payments and handle cash in line with company procedures.
- An awareness of local market conditions and competitor activity.
- The ability to coach your team in delivering exceptional service standards, product knowledge, upselling and cross‑selling to maximise every sales opportunity.
- Pride in your working environment ensuring your showroom, team and any associated delivery vans reflect the standards of a premium brand.
- The ability to recruit the right people who represent HSL’s values and provide a high‑quality induction and ongoing development.
- The ability to conduct regular performance reviews, giving feedback and recognising achievements.
- A passion for people by ensuring a safe, inclusive and welcoming environment for all colleagues, customers, and visitors.
The kind of person we love working with
- Can lead and inspire a team of Comfort Specialists to deliver exceptional service with heart.
- Is the go‑to contact for your Area Manager, sharing insights, updates, and feedback from your team.
- Creates a supportive team culture where individuals feel empowered to grow and succeed.
- Delivers meaningful training, coaching and mentoring that unlocks potential and helps people thrive.
- Takes pride in your own learning and development, keeping up to date with new products, tools and training opportunities.
- Has a real passion for delivering world‑class customer service.
- Is a natural leader who can coach, guide, and motivate others to succeed.
- Has commercial awareness and the ability to spot sales opportunities and grow performance.
- Has strong interpersonal and communication skills, with the ability to adapt your style to different people.
- Is a passionate believer that customer satisfaction is at the heart of a successful organisation.
All customer facing roles in HSL require the completion of a satisfactory DBS check.
Training and development
You\’ll be supported with in‑depth training through our HSL Academy at Comfort House in West Yorkshire, with hands‑on learning and expert guidance from our independent Occupational Therapist, Julie Jennings. We’re proud to help our people grow.
About HSL
At HSL, we don’t just sell furniture – we create feel‑good moments. Each piece is handcrafted to support comfort and wellbeing, tailored to fit the individual. Our commitment to world‑class service has earned us an incredible 4.9/5 rating on Trustpilot, and we’ve been proudly recognised as a 2 Star Outstanding company by Best Companies in 2024.
At HSL, we’re building something truly special – a community where you are valued for your contributions, inspired to make a difference and empowered to do the right thing. We recognise and celebrate what makes people unique.
Ready to apply?
We’d love to hear from you. Simply send your CV by clicking the apply button, and we’ll be in touch soon.
Referrals increase your chances of interviewing at HSL Chairs by 2x
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Sales and Business Development
Industries
Retail
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Showroom Manager employer: HSL Chairs
Contact Detail:
HSL Chairs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Showroom Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching HSL and understanding their values. Be ready to share how your experience aligns with their mission of delivering outstanding customer service and creating feel-good moments.
✨Tip Number 3
Practice your pitch! When you get that interview, make sure you can confidently explain how you can lead and inspire a team to achieve showroom targets. Highlight your commercial awareness and ability to spot sales opportunities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the HSL family.
We think you need these skills to ace Showroom Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Showroom Manager role. Highlight your leadership abilities, customer service experience, and any relevant commercial awareness to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about working at HSL. Share specific examples of how you've inspired teams or improved customer experiences in the past – we love hearing your stories!
Show Your Personality: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Whether it’s your passion for customer service or your unique approach to team leadership, we’re all ears!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy, and it helps us keep track of your application. We can’t wait to hear from you!
How to prepare for a job interview at HSL Chairs
✨Know Your Stuff
Before the interview, make sure you’re familiar with HSL's products and values. Understand their commitment to comfort and wellbeing, and be ready to discuss how you can contribute to creating those feel-good moments for customers.
✨Show Your Leadership Skills
As a Showroom Manager, you'll need to inspire your team. Prepare examples of how you've successfully led a team in the past, focusing on coaching, mentoring, and creating a supportive environment. Highlight your ability to motivate others to achieve their best.
✨Demonstrate Commercial Awareness
Be ready to discuss how you would manage showroom targets and KPIs. Think about ways to improve customer conversion rates and average order value, and come prepared with ideas on how to spot sales opportunities in the local market.
✨Emphasise Customer Service Passion
HSL values exceptional customer service, so share your experiences that showcase your dedication to customer satisfaction. Talk about how you’ve gone above and beyond to ensure customers have a positive experience, and how you plan to instil that same passion in your team.
