At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences in a vibrant showroom.
- Company: Join HSL Chairs, a company dedicated to comfort and wellbeing.
- Benefits: Competitive salary, comprehensive training, and a supportive work environment.
- Other info: In-depth training provided with opportunities for personal growth.
- Why this job: Make a real impact by creating feel-good moments for customers.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 26115 - 36561 £ per year.
Hours: 35 hours per week
Location: HSL Chairs, York
Salary: £28,119.00 per annum
Benefits
- Health cash plan - cashback on dental, optical and more
- Discounted shopping & gym memberships with Westfield Rewards
- Brilliant colleague discount (friends and family too!)
- 30 days’ holiday (pro rata), rising to 33 with long service
- Contributory pension and death-in-service cover
- Discretionary bonus
- Free onsite parking (at most locations)
- Lovely surprise & delight events throughout the year
About the Role
At HSL, we’re passionate about helping people feel good – from our customers to our colleagues. As a Showroom Manager, you’ll play a key role in delivering outstanding experiences for our customers while coaching and inspiring your team to be their very best.
A Day in the Life
As the leader of your showroom and home visit service (where applicable), you’ll be responsible for creating a warm, professional and supportive environment for both your team and your customers. You’ll take ownership of the showroom’s commercial performance, leading by example and always looking for ways to improve.
Responsibilities
- Commercial awareness to deliver showroom targets and KPIs, including average order value and customer conversion rate.
- The ability to manage payments and handle cash in line with company procedures.
- An awareness of local market conditions and competitor activity.
- The ability to coach your team in delivering exceptional service standards, product knowledge, upselling and cross‑selling to maximise every sales opportunity.
- Pride in your working environment ensuring your showroom, team and any associated delivery vans reflect the standards of a premium brand.
- The ability to recruit the right people who represent HSL’s values and provide a high‑quality induction and ongoing development.
- The ability to conduct regular performance reviews, giving feedback and recognising achievements.
- A passion for people by ensuring a safe, inclusive and welcoming environment for all colleagues, customers, and visitors.
Qualifications & Skills
- Can lead and inspire a team of Comfort Specialists to deliver exceptional service with heart.
- Is the go‑to contact for your Area Manager, sharing insights, updates, and feedback from your team.
- Creates a supportive team culture where individuals feel empowered to grow and succeed.
- Delivers meaningful training, coaching and mentoring that unlocks potential and helps people thrive.
- Takes pride in your own learning and development, keeping up to date with new products, tools and training opportunities.
- Has a real passion for delivering world‑class customer service.
- Is a natural leader who can coach, guide, and motivate others to succeed.
- Has commercial awareness and the ability to spot sales opportunities and grow performance.
- Has strong interpersonal and communication skills, with the ability to adapt your style to different people.
- Is a passionate believer that customer satisfaction is at the heart of a successful organisation.
Background Checks
- All customer facing roles require the completion of a satisfactory DBS check.
Training and Development
You'll be supported with in-depth training through HSL Academy at Comfort House in West Yorkshire, with hands‑on learning and expert guidance from our independent Occupational Therapist, Julie Jennings. We are proud to help our people grow.
#J-18808-LjbffrShowroom Manager employer: HSL Chairs
HSL Chairs is an excellent employer, offering a supportive working environment where IT Support Engineers can thrive. With a competitive salary and clear pathways for career progression, employees are encouraged to develop their skills while tackling complex technical challenges in a dynamic setting. Located in a vibrant area, the company fosters a culture of collaboration and innovation, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Showroom Manager
✨Tip Number 1
Get to know the company inside out! Research HSL Chairs, their values, and what makes them tick. This way, when you walk into that interview, you can show off your passion for their mission and how you can contribute to creating those feel-good moments.
✨Tip Number 2
Practice your people skills! As a Showroom Manager, you'll need to inspire and lead your team. Role-play common scenarios with friends or family to boost your confidence in coaching and mentoring. Remember, it’s all about creating a supportive environment!
✨Tip Number 3
Show off your commercial awareness! Be ready to discuss how you can drive showroom performance and meet targets. Think of examples from your past experiences where you've successfully increased sales or improved customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the HSL community. We can’t wait to hear from you!
We think you need these skills to ace Showroom Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Showroom Manager role. Highlight your commercial awareness, leadership abilities, and passion for customer service to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you want to join HSL and how you can contribute to our mission of creating feel-good moments. Share specific examples of how you've inspired teams or improved customer experiences in the past.
Show Your Personality:We love seeing the real you! Don’t be afraid to let your personality shine through in your application. Whether it’s your passion for people or your unique approach to leadership, we want to know what makes you tick.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can’t wait to review it and hopefully welcome you to the HSL family!
How to prepare for a job interview at HSL Chairs
✨Know Your Stuff
Before the interview, make sure you’re well-versed in HSL's products and values. Familiarise yourself with their commitment to comfort and customer satisfaction, as this will show your genuine interest in the role and the company.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you coached someone to success or improved team performance. This is crucial for a Showroom Manager role, so be ready to share these stories.
✨Understand the Market
Research local market conditions and competitor activity. Being able to discuss how you would position HSL against competitors will demonstrate your commercial awareness and strategic thinking during the interview.
✨Emphasise Customer Service
Be prepared to talk about your passion for delivering exceptional customer service. Share specific examples of how you’ve gone above and beyond for customers in previous roles, as this aligns perfectly with HSL’s mission to create feel-good moments.
