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- Tasks: Lead a team to deliver exceptional customer experiences in a supportive showroom environment.
- Company: HSL, a feel-good furniture brand dedicated to comfort and wellbeing.
- Benefits: Health cash plan, discounts, 30+ days holiday, and professional development.
- Other info: In-depth training provided with opportunities for personal growth.
- Why this job: Join a passionate team and make a real difference in customers' lives.
- Qualifications: Strong leadership skills and commercial awareness required.
The predicted salary is between 28800 - 42000 £ per year.
Location: Romford HSL
Salary: £
Hours: 35 per week
At HSL, we are passionate about helping people feel good - from our customers to our colleagues. As a Showroom Manager, you will play a key role in bringing this to life, delivering outstanding experiences for our customers while coaching and inspiring your team to be their very best.
Our feel-good benefits:
- Health cash plan - cashback on dental, optical and more
- Discounted shopping & gym memberships with Westfield Rewards
- Brilliant colleague discount (friends and family too)
- 30 days' holiday (pro rata), rising to 33 with long service
- Contributory pension and death-in-service cover
- Discretionary bonus
- Free onsite parking (at most locations)
- Lovely surprise & delight events throughout the year
A day in the life of an HSL Showroom Manager:
As the leader of your showroom and home visit service (where applicable), you will be responsible for creating a warm, professional and supportive environment for both your team and your customers. You will take ownership of the showroom's commercial performance, leading by example and always looking for ways to improve.
A few things you will need:
- Commercial awareness to deliver showroom targets and KPIs, including average order value and customer conversion rate.
- The ability to manage payments and handle cash in line with company procedures.
- An awareness of local market conditions and competitor activity.
- The ability to coach your team in delivering exceptional service standards, product knowledge, upselling and cross-selling to maximise every sales opportunity.
- Pride in your working environment ensuring your showroom, team and any associated delivery vans reflect the standards of a premium brand.
- The ability to recruit the right people who represent HSL's values and provide a high-quality induction and ongoing development.
- The ability to conduct regular performance reviews, giving feedback and recognising achievements.
- A passion for people by ensuring a safe, inclusive and welcoming environment for all colleagues, customers, and visitors.
The kind of person we love working with:
- Can lead and inspire a team of Comfort Specialists to deliver exceptional service with heart.
- Is the go-to contact for your Area Manager, sharing insights, updates, and feedback from your team.
- Creates a supportive team culture where individuals feel empowered to grow and succeed.
- Delivers meaningful training, coaching and mentoring that unlocks potential and helps people thrive.
- Takes pride in your own learning and development, keeping up to date with new products, tools and training opportunities.
- Has a real passion for delivering world-class customer service.
- Is a natural leader who can coach, guide, and motivate others to succeed.
- Has commercial awareness and the ability to spot sales opportunities and grow performance.
- Has strong interpersonal and communication skills, with the ability to adapt your style to different people.
- Is a passionate believer that customer satisfaction is at the heart of a successful organisation.
All customer facing roles in HSL require the completion of a satisfactory DBS check.
Training and development? We have got you.
You will be supported with in-depth training through our HSL Academy at Comfort House in West Yorkshire, with hands-on learning and expert guidance from our independent Occupational Therapist, Julie Jennings. We are proud to help our people grow.
A little more about us:
At HSL, we do not just sell furniture - we create feel good moments. Each piece is handcrafted to support comfort and wellbeing, tailored to fit the individual. Our commitment to world-class service has earned us an incredible 4.9/5 rating on Trustpilot, and we have been proudly recognised as a 2 Star Outstanding company by Best Companies in 2024.
At HSL, we are building something truly special - a community where you are valued for your contributions, inspired to make a difference and empowered to do the right thing. We recognise and celebrate what makes people unique.
Ready to apply? We would love to hear from you. Simply send your CV by clicking the apply button, and we will be in touch soon.
Showroom Manager in Romford employer: HSL Chairs
Contact Detail:
HSL Chairs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Manager in Romford
✨Tip Number 1
Get to know the company inside out! Research HSL's values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at HSL. Plus, it shows initiative!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've led a team, improved sales, or delivered exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Showroom Manager in Romford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Showroom Manager role. Highlight your commercial awareness, team leadership, and customer service experience to show us you’re the perfect fit!
Craft a Personal Cover Letter: Don’t skip the cover letter! Use it to share your passion for people and how you can create a supportive environment for both customers and colleagues. We want to see your personality shine through!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to meet targets and lead a team. Numbers speak volumes, so if you’ve improved sales or customer satisfaction, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at HSL Chairs
✨Know Your Stuff
Before the interview, make sure you understand HSL's values and what it means to create feel-good moments. Familiarise yourself with their products and services, as well as their commitment to customer satisfaction. This will help you demonstrate your passion for the role and align with their mission.
✨Showcase Your Leadership Skills
As a Showroom Manager, you'll need to inspire and coach your team. Prepare examples of how you've successfully led a team in the past, focusing on your ability to motivate others and deliver exceptional service. Highlight any training or mentoring experiences that showcase your leadership style.
✨Demonstrate Commercial Awareness
Be ready to discuss how you would approach achieving showroom targets and KPIs. Think about local market conditions and competitor activity, and come prepared with ideas on how to maximise sales opportunities through upselling and cross-selling. This shows you're proactive and commercially savvy.
✨Ask Thoughtful Questions
Interviews are a two-way street, so prepare some insightful questions to ask your interviewer. Inquire about the team culture, training opportunities, and how success is measured in the showroom. This not only shows your interest in the role but also helps you determine if HSL is the right fit for you.