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- Tasks: Lead a team to deliver exceptional customer experiences and drive showroom performance.
- Company: Join HSL, a company dedicated to creating feel-good moments for customers and colleagues.
- Benefits: Enjoy 30 days holiday, health cash plan, discounts, and a contributory pension.
- Why this job: Be a key player in a supportive environment that values your contributions and growth.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
- Other info: Receive in-depth training and development opportunities at our HSL Academy.
The predicted salary is between 24856 - 24856 £ per year.
At HSL, we are passionate about helping people feel good - from our customers to our colleagues. As a Showroom Manager, you will play a key role in bringing this to life, delivering outstanding experiences for our customers while coaching and inspiring your team to be their very best.
Our feel-good benefits:
- Health cash plan - cashback on dental, optical and more
- Discounted shopping & gym memberships with Westfield Rewards
- Brilliant colleague discount (friends and family too!)
- 30 days' holiday (pro rata), rising to 33 with long service
- Contributory pension and death-in-service cover
- Discretionary bonus
- Free onsite parking (at most locations)
- Lovely surprise & delight events throughout the year
A day in the life of an HSL Showroom Manager:
As the leader of your showroom and home visit service (where applicable), you will be responsible for creating a warm, professional and supportive environment for both your team and your customers. You will take ownership of the showroom's commercial performance, leading by example and always looking for ways to improve.
A few things you will need:
- Commercial awareness to deliver showroom targets and KPIs, including average order value and customer conversion rate.
- The ability to manage payments and handle cash in line with company procedures.
- An awareness of local market conditions and competitor activity.
- The ability to coach your team in delivering exceptional service standards, product knowledge, upselling and cross-selling to maximise every sales opportunity.
- Pride in your working environment ensuring your showroom, team and any associated delivery vans reflect the standards of a premium brand.
- The ability to recruit the right people who represent HSL's values and provide a high-quality induction and ongoing development.
- The ability to conduct regular performance reviews, giving feedback and recognising achievements.
- A passion for people by ensuring a safe, inclusive and welcoming environment for all colleagues, customers, and visitors.
The kind of person we love working with:
- Can lead and inspire a team of Comfort Specialists to deliver exceptional service with heart.
- Is the go-to contact for your Area Manager, sharing insights, updates, and feedback from your team.
- Creates a supportive team culture where individuals feel empowered to grow and succeed.
- Delivers meaningful training, coaching and mentoring that unlocks potential and helps people thrive.
- Takes pride in your own learning and development, keeping up to date with new products, tools and training opportunities.
- Has a real passion for delivering world-class customer service.
- Is a natural leader who can coach, guide, and motivate others to succeed.
- Has commercial awareness and the ability to spot sales opportunities and grow performance.
- Has strong interpersonal and communication skills, with the ability to adapt your style to different people.
- Is a passionate believer that customer satisfaction is at the heart of a successful organisation.
All customer facing roles in HSL require the completion of a satisfactory DBS check.
Training and development? We have got you covered. You will be supported with in-depth training through our HSL Academy at Comfort House in West Yorkshire, with hands-on learning and expert guidance from our independent Occupational Therapist, Julie Jennings. We are proud to help our people grow.
A little more about us:
At HSL, we do not just sell furniture - we create feel good moments. Each piece is handcrafted to support comfort and wellbeing, tailored to fit the individual. Our commitment to world-class service has earned us an incredible 4.9/5 rating on Trustpilot, and we have been proudly recognised as a 2 Star Outstanding company by Best Companies in 2024.
At HSL, we are building something truly special - a community where you are valued for your contributions, inspired to make a difference and empowered to do the right thing. We recognise and celebrate what makes people unique.
Ready to apply? We would love to hear from you. Simply send your CV by clicking the apply button, and we will be in touch soon.
Showroom Manager in Henley on Thames employer: HSL Chairs
Contact Detail:
HSL Chairs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Manager in Henley on Thames
✨Tip Number 1
Get to know the company inside out! Research HSL's values, products, and customer service approach. This will help you connect with the interviewers and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Showroom Manager, you'll need to inspire and coach your team. Think about examples from your past where you've led a team or provided exceptional customer service, and be ready to share those stories.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable when you walk into that interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Showroom Manager in Henley on Thames
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see how you can bring our feel-good philosophy to life in the showroom!
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Showroom Manager role. Focus on your leadership skills and any commercial achievements that demonstrate your ability to drive performance.
Be Authentic: We love authenticity! Don’t be afraid to show your personality in your application. Share stories that reflect your values and how they align with HSL’s mission of delivering exceptional customer service.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and get back to you quickly!
How to prepare for a job interview at HSL Chairs
✨Know Your Stuff
Before the interview, make sure you understand HSL's values and what it means to create feel-good moments for customers. Familiarise yourself with their products and services, as well as the showroom's commercial performance metrics. This will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Leadership Skills
As a Showroom Manager, you'll need to inspire and coach your team. Prepare examples of how you've successfully led a team in the past, focusing on your ability to motivate others and deliver exceptional service. Think about specific situations where you’ve helped someone grow or improved team performance.
✨Demonstrate Commercial Awareness
Be ready to discuss how you would approach achieving showroom targets and KPIs. Research local market conditions and competitor activity beforehand, so you can share insights during the interview. This will highlight your proactive approach and understanding of the business landscape.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your enthusiasm for the role and the company. Ask about the training opportunities at the HSL Academy or how they measure success in the showroom. This not only shows your interest but also helps you gauge if the company is the right fit for you.