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- Tasks: Lead a team to create exceptional customer experiences in our showroom.
- Company: Join HSL Chairs, a company dedicated to comfort and wellbeing.
- Benefits: Enjoy 30 days holiday, health cash plan, and exclusive discounts.
- Why this job: Be a key player in a supportive environment that values your contributions.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Receive in-depth training and development opportunities at HSL Academy.
The predicted salary is between 20800 - 24900 £ per year.
At HSL, we’re passionate about helping people feel good – from our customers to our colleagues. As a Showroom Manager, you’ll play a key role in bringing this to life, delivering outstanding experiences for our customers while coaching and inspiring your team to be their very best.
Base pay range
- Hours: 35 per week
- Salary: £24,856.50
- Location: Henley-in-Arden
This range is provided by HSL Chairs. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.
Benefits
- Health cash plan – cashback on dental, optical and more
- Discounted shopping & gym memberships with Westfield Rewards
- Brilliant colleague discount (friends and family too!)
- 30 days’ holiday (pro rata), rising to 33 with long service
- Contributory pension and death‑in‑service cover
- Discretionary bonus
- Free onsite parking (at most locations)
- Lovely surprise & delight events throughout the year
A day in the life of an HSL Showroom Manager
As the leader of your showroom and home visit service (where applicable), you’ll be responsible for creating a warm, professional and supportive environment for both your team and your customers. You’ll take ownership of the showroom’s commercial performance, leading by example and always looking for ways to improve.
A few things you’ll need
- Commercial awareness to deliver showroom targets and KPIs, including average order value and customer conversion rate.
- The ability to manage payments and handle cash in line with company procedures.
- An awareness of local market conditions and competitor activity.
- The ability to coach your team in delivering exceptional service standards, product knowledge, upselling and cross‑selling to maximise every sales opportunity.
- Pride in your working environment ensuring your showroom, team and any associated delivery vans reflect the standards of a premium brand.
- The ability to recruit the right people who represent HSL’s values and provide a high‑quality induction and ongoing development.
- The ability to conduct regular performance reviews, giving feedback and recognising achievements.
- A passion for people by ensuring a safe, inclusive and welcoming environment for all colleagues, customers and visitors.
The kind of person we love working with
- Can lead and inspire a team of Comfort Specialists to deliver exceptional service with heart.
- Is the go‑to contact for your Area Manager, sharing insights, updates and feedback from your team.
- Creates a supportive team culture where individuals feel empowered to grow and succeed.
- Delivers meaningful training, coaching and mentoring that unlocks potential and helps people thrive.
- Takes pride in your own learning and development, keeping up to date with new products, tools and training opportunities.
- Has a real passion for delivering world‑class customer service.
- Is a natural leader who can coach, guide and motivate others to succeed.
- Has commercial awareness and the ability to spot sales opportunities and grow performance.
- Has strong interpersonal and communication skills, with the ability to adapt your style to different people.
- Is a passionate believer that customer satisfaction is at the heart of a successful organisation.
All customer‑facing roles in HSL require the completion of a satisfactory DBS check.
Training and development
We’ll support you with in‑depth training through our HSL Academy at Comfort House in West Yorkshire, with hands‑on learning and expert guidance from our independent Occupational Therapist, Julie Jennings. We’re proud to help our people grow.
A little more about us
At HSL, we don’t just sell furniture – we create feel‑good moments. Each piece is handcrafted to support comfort and wellbeing, tailored to fit the individual. Our commitment to world‑class service has earned us an incredible 4.9/5 rating on Trustpilot, and we’ve been proudly recognised as a 2 Star Outstanding company by Best Companies in 2024.
At HSL, we’re building something truly special – a community where you are valued for your contributions, inspired to make a difference and empowered to do the right thing. We recognise and celebrate what makes people unique.
Ready to apply? We’d love to hear from you. Simply send your CV by clicking the apply button and we’ll be in touch soon.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Business Development
Industries: Retail
Showroom Manager in Henley in Arden employer: HSL Chairs
Contact Detail:
HSL Chairs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Manager in Henley in Arden
✨Tip Number 1
Get to know the company inside out! Research HSL Chairs, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your people skills! As a Showroom Manager, you'll need to inspire and lead your team. Role-play common scenarios with a friend or family member to boost your confidence and refine your communication style.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're genuinely interested in the role and helps you figure out if HSL is the right fit for you. Think about what you want to know about the team culture or growth opportunities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows you’re keen on the role and appreciate the opportunity to chat.
We think you need these skills to ace Showroom Manager in Henley in Arden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Showroom Manager role. Highlight your leadership abilities, commercial awareness, and customer service experience to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about working at HSL. Share specific examples of how you've inspired teams or improved customer experiences in the past – we love hearing your stories!
Show Your Personality: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Whether it’s your passion for people or your knack for creating a supportive environment, make it known!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s super easy, and we’ll be able to review your application quickly. We can’t wait to hear from you!
How to prepare for a job interview at HSL Chairs
✨Know Your Stuff
Before the interview, make sure you understand HSL's products and values. Familiarise yourself with their commitment to comfort and wellbeing, as well as their impressive customer service ratings. This will show your genuine interest in the role and help you connect with the interviewers.
✨Show Your Leadership Skills
As a Showroom Manager, you'll need to inspire and coach your team. Prepare examples of how you've successfully led a team in the past, focusing on your ability to motivate others and create a supportive environment. Highlight any training or mentoring experiences that demonstrate your leadership style.
✨Demonstrate Commercial Awareness
Be ready to discuss how you would drive showroom performance and meet KPIs. Think about local market conditions and competitor activity, and come prepared with ideas on how to maximise sales opportunities through upselling and cross-selling. This shows you're proactive and understand the business side of things.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your enthusiasm for the role and the company. Ask about the team culture, training opportunities, or how success is measured in the showroom. This not only demonstrates your interest but also helps you gauge if HSL is the right fit for you.