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- Tasks: Deliver comfort and joy by assisting customers and supporting our Comfort Specialists.
- Company: Join HSL, a top-rated company known for exceptional service and handcrafted furniture.
- Benefits: Enjoy health cash plans, discounts, 30 days' holiday, and a supportive team environment.
- Why this job: Make a real difference in people's lives while enjoying a dynamic and rewarding role.
- Qualifications: Full UK driving licence, friendly attitude, and a passion for helping others.
- Other info: Flexible hours with opportunities for growth and recognition in a unique community.
The predicted salary is between 24000 - 36000 £ per year.
Are you someone who takes pride in delivering excellent service and enjoys making a real difference to people's lives? Do you enjoy being out and about, meeting new people, and helping them find comfort at home? If so, our Delivery Driver/Customer Service Assistant role might be just what you're looking for.
This is not your typical driving role. As a Delivery Driver/Customer Service Assistant, you'll work closely with one of our expert Comfort Specialists, driving them to and from customer appointments, supporting with demonstrations and ensuring that our vans and showroom are always safe, tidy and reflective of our premium brand. When not on appointments, you'll help in-store with general upkeep and customer service, becoming a key part of a small, supportive team.
Please note: This is a customer-facing role and will require the successful completion of a DBS check.
A few things you'll need:
- A full, clean UK driving licence
- To be professional at all times whilst representing our premium brand, driving our comfort specialists to appointments safely and in line with the Highway Code
- To take pride in the cleanliness of the van and to complete vehicle checks maintaining roadworthiness
- To offer a friendly face to customers and assist colleagues with day-to-day tasks when supporting in the showroom (as required), including light maintenance tasks helping to keep the space welcoming and premium
- To undertake regular training to ensure the wellbeing of customers, colleagues and yourself, following health and safety guidelines
- A great eye for detail and a willingness to go the extra mile
- A good local area knowledge and an awareness of potential traffic issues or roadworks
- The ability to safely load, unload, lift and carry heavy items such as demonstration chairs
- High standards to manage the van stock levels and report any maintenance needs
Ideal candidate:
- Has a friendly, warm and customer-focused approach.
- A passion for people and helping others.
- Flexibility to work occasional weekends when required.
- While previous experience is a plus, it's your enthusiasm, positive attitude, and eagerness to learn that truly matter to us.
At HSL, we don't just sell furniture - we create feel good moments. Each piece is handcrafted to support comfort and wellbeing, tailored to fit the individual. Our commitment to world-class service has earned us an incredible 4.9/5 rating on Trustpilot, and we've been proudly recognised as a 2 Star Outstanding company by Best Companies in 2024. At HSL, we're building something truly special - a community where you are valued for your contributions, inspired to make a difference and empowered to do the right thing. We recognise and celebrate what makes people unique.
Benefits:
- Health cash plan - cashback on dental, optical and more
- Discounted shopping & gym memberships with Westfield Rewards
- Brilliant colleague discount (friends and family too!)
- 30 days' holiday (pro rata), rising to 33 with long service
- Contributory pension and death-in-service cover
- Discretionary bonus
- Free onsite parking (at most locations)
- Lovely surprise & delight events throughout the year
Delivery Driver / Customer Service Assistant employer: HSL Chairs
Contact Detail:
HSL Chairs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Driver / Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HSL and their values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you've gone the extra mile for someone. Be ready to share these stories during your chat.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional and tidy. This reflects your respect for the brand and the role, plus it sets a positive tone for your meeting.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can help you stand out from other candidates.
We think you need these skills to ace Delivery Driver / Customer Service Assistant
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, so share any relevant experiences that highlight your customer-focused approach.
Highlight Your Driving Skills: Since this role involves driving, make sure to mention your full, clean UK driving licence and any experience you have with safe driving practices. We’re looking for someone who takes pride in representing our premium brand on the road!
Be Detail-Oriented: We value high standards, so when you describe your previous roles, focus on your attention to detail. Whether it’s keeping a workspace tidy or managing stock levels, show us how you go the extra mile to maintain a premium environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at HSL Chairs
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Delivery Driver/Customer Service Assistant entails. Familiarise yourself with the responsibilities mentioned in the job description, like supporting Comfort Specialists and maintaining the van's cleanliness. This will help you demonstrate your enthusiasm and readiness for the role.
✨Show Off Your People Skills
Since this role is all about customer interaction, be prepared to share examples of how you've provided excellent service in the past. Think of specific situations where you went the extra mile for someone, as this will highlight your friendly and warm approach that the company values.
✨Demonstrate Your Local Knowledge
Having a good understanding of the local area can set you apart from other candidates. Be ready to discuss any traffic issues or roadworks you’re aware of, and how you would navigate them. This shows that you’re proactive and can handle the driving aspect of the job effectively.
✨Emphasise Your Team Spirit
This role involves working closely with a small team, so it’s important to convey your ability to collaborate well with others. Share experiences where you’ve supported colleagues or contributed to a team environment, as this aligns with the company’s focus on building a supportive community.
