At a Glance
- Tasks: Deliver high-quality IT support and resolve technical issues to keep the business running smoothly.
- Company: Join a supportive and friendly team in a growing business.
- Benefits: Competitive salary, career development, health cash-back plan, and staff discounts.
- Other info: Flexible working hours with opportunities for career progression.
- Why this job: Make a real impact by solving problems and supporting colleagues every day.
- Qualifications: Experience with Windows Server, Microsoft 365, and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
Duties may vary and are not exhaustive. Reporting to: IT Manager. Hours: Monday to Friday, 37.5 hours per week. A requirement to provide out‑of‑hours support via a planned on‑call rota may arise; this is currently being trialled and is not a contractual requirement at this stage.
The Role
You’ll play a vital role in keeping our business running smoothly by delivering high‑quality IT support across systems, networks and users. From setting up devices to resolving complex technical issues, your work will directly support business continuity, highlight day‑to‑day IT needs, share knowledge with colleagues, and maintain secure, reliable and efficient systems.
Key Responsibilities
- Provide 1st, 2nd and 3rd line IT support
- Conduct IT audits and health checks
- Maintain IT asset registers
- Monitor and test backup solutions
- Manage antivirus, security and device protection
- Perform maintenance, upgrades and installations
- Support and manage email systems
- Handle IT tickets within agreed SLAs
- Recommend hardware/software improvements
- Ensure data integrity, password and system security
- Troubleshoot hardware, printers, connectivity and software
- Maintain documentation and procedures
- Manage vendor relationships
- Support IT projects and initiatives
- Work independently with minimal supervision
- Participate in on‑call rota (trial) and respond to critical incidents when required
Essential Skills & Experience
- Windows Server 2016+ (Active Directory administration)
- File and print server configuration
- Remote Desktop Services
- Exchange Server 2016 (hybrid)
- Microsoft 365 administration
- Basic SQL/database knowledge
- Microsoft Office 2016+
- Windows 10 and macOS setup/support
- Laptop, desktop and mobile device configuration
- VOIP systems administration
- Virtual environments (Hyper‑V)
You Will Also
- Hold a full UK driving licence
- Be willing to travel to sites
- Work Monday‑Friday (9am‑5pm) with flexibility for occasional weekend cover
Desirable Skills
- ERP systems
- Veeam
- Hesk helpdesk software
- Sophos antivirus
- WebMarshal
- Wyse/IGEL thin clients
- Time & Attendance systems
- Nutanix
Out‑of‑Hours Support (Trial)
- Rotating on‑call rota
- Evening, weekend and bank holiday cover
- Standby payments and enhanced rates
What We Offer
- Career development and progression opportunities
- A supportive, friendly working environment
- Competitive salary
Benefits
- Employer pension contribution
- Westfield Health cash‑back plan
- Staff discounts (HSL and partner retailers)
- Employee Assistance Programme
- Group Life Insurance
- 22 days holiday + bank holidays, rising to 25 with service
Join Us If you enjoy solving problems, supporting people, and making a real impact in a growing business, we’d love to hear from you!
