At a Glance
- Tasks: Lead client onboarding and manage the full implementation journey for HSI's Donesafe platform.
- Company: HSI, a leader in EHS solutions, fostering a collaborative and supportive culture.
- Benefits: Bupa health insurance, hybrid work, professional development funding, and 25+ days annual leave.
- Other info: Join a high-energy team with clear progression paths and ongoing training opportunities.
- Why this job: Make a real impact on workplace safety while growing your career in a dynamic environment.
- Qualifications: 3+ years in SaaS implementations, strong communication skills, and a customer-first mindset.
The predicted salary is between 58500 - 71500 £ per year.
HSI is a leading provider of EHS, compliance, and workforce development solutions. Through our Donesafe platform, we help organisations simplify safety, streamline processes, and strengthen workplace cultures.
This is a hands-on implementation role where you’ll own the full customer onboarding journey, from initial kick-off through configuration, testing, and go-live. You’ll be the single point of contact for your clients, managing every stage of delivery to ensure successful adoption of HSI’s Donesafe solution.
We’re seeking an experienced Implementation professional who combines industry knowledge with technical proficiency and exceptional client engagement skills. The ideal candidate brings:
- Exceptional communication and presentation skills
- Strong analytical and technical capabilities
- Passion for delivering outstanding customer experiences
- A proactive, solution-oriented mindset to anticipate challenges
- Adaptability and meticulous attention to detail
- Great listening skills
What You’ll Do:
- Lead client onboarding sessions, guiding customers through the implementation journey and setting clear expectations.
- Run discovery workshops to gather and define customer requirements within the agreed scope.
- Own end-to-end delivery, managing your project plan in Rocketlane and keeping work on time, in scope, and within budget.
- Build, configure and document solutions in the HSI Donesafe platform, translating technical requirements into effective workflows and automations.
- Support data migration from legacy systems and ensure smooth integration.
- Deliver client training and create clear user documentation for administrators and end users.
- Test and validate configurations internally and with clients to meet quality and functional requirements.
- Lead go-live activities and coordinate a seamless handover to Support.
- Manage risks proactively, communicating and resolving issues early to keep projects on track.
- Close projects confidently, finalising deliverables and supporting the transition to Customer Success.
- Continuously improve by identifying opportunities to enhance implementation quality and customer experience.
- Collaborate occasionally with Product or APAC teams on technical discussions or complex projects.
Requirements:
- 3+ years of experience delivering end-to-end software implementations within a SaaS environment.
- Background or familiarity with the EHS or Health and Safety industry is highly desirable.
- Proven experience configuring workflows, forms, and automations within software platforms or similar configuration-based systems.
- Excellent communication and presentation skills, with the ability to lead workshops and explain technical details clearly to non-technical audiences.
- Proven ability to manage multiple implementation projects simultaneously while meeting deadlines and maintaining quality.
- A customer-first mindset, focused on creating a positive experience and measurable value for every client.
- Proactive and solution-oriented, with the judgement to make sound decisions and resolve challenges early.
- Adaptable and detail-focused, with the ability to work comfortably in a fast-paced, evolving environment.
- Collaborative when needed, with the ability to partner with Product or global teams while working independently day to day.
- Degree in IT, Business, EHS, or a related field, or equivalent hands-on experience.
Benefits:
- Impact: Drive growth and shape the future of HSI in the UK & Ireland.
- Career Growth: Clear progression path into Account Executive and senior sales roles.
- Training & Enablement: Ongoing sales, product, and industry training to support your success.
- Culture: Collaborative, supportive, and high-energy team environment.
- Purpose: Contribute to safer, healthier, and more compliant workplaces worldwide.
- Bupa Private Health Insurance & Rewards
- Hybrid and flexible working
- Enhanced family leave benefits
- Tuition assistance and professional development funding
- Your birthday off every year
- 25+ days annual leave, increasing with service
- Mental health and wellbeing support through Wisdom EAP
- A collaborative culture with regular team events
Technical Implementation Consultant, EHS (EMEA) in London employer: HSI
HSI is an excellent employer for those looking to make a significant impact in the SaaS industry, particularly in the dynamic markets of the UK and Ireland. With a strong emphasis on collaboration, ongoing training, and clear pathways for career advancement, employees are empowered to thrive and grow within a supportive work culture that values innovation and success.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Implementation Consultant, EHS (EMEA) in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at HSI or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to HSI.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like HSI.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like HSI that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Implementation Consultant, EHS (EMEA) in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at HSI.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at HSI and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at HSI
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If HSI uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
