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- Tasks: Provide IT support across the UK and Ireland, troubleshooting hardware and software issues.
- Company: HSI, a leader in cloud-based EHS compliance solutions.
- Benefits: Gain global IT exposure, grow your skills, and enjoy a supportive team culture.
- Other info: Hybrid role based in London with opportunities for career progression.
- Why this job: Kickstart your IT career in a dynamic, international environment with real impact.
- Qualifications: Strong technical fundamentals and a customer-first mindset; certifications are a plus.
The predicted salary is between 28000 - 35000 £ per year.
HSI is a leading provider of cloud-based environmental, health, and safety (EHS) compliance and workforce development solutions. We help organisations build safer, smarter workplaces through innovative safety training and HR compliance tools.
We’re looking for a Junior Network Administrator to be the first IT team member based in Europe, supporting our growing teams across the UK and Ireland. This is a highly visible, frontline role where you’ll work closely with employees day-to-day while collaborating with our established US-based IT team. This is an excellent opportunity for someone early in their IT career who combines strong technical fundamentals with a customer‑first mindset and is eager to grow in a collaborative, international environment.
What you’ll be doing:
- Act as the first point of contact for IT support across the UK and Ireland, delivering a high-quality, responsive user experience.
- Provide Tier 1 support for hardware, software, and network‑related issues via Jira Service Management.
- Troubleshoot and resolve issues across desktops, laptops, and mobile devices.
- Set up and onboard new employees, including device imaging, configuration, and deployment.
- Manage user accounts and access in Active Directory and Microsoft 365 (user provisioning, password resets, mailbox setup).
- Monitor system performance and elevate trends or recurring issues to senior IT team members.
- Maintain clear and accurate IT documentation, including knowledge base articles and asset tracking.
- Support adherence to internal IT security and compliance standards.
- Partner closely with the US IT team to ensure consistent global support coverage.
Working arrangements:
- Hybrid role based in our London office (2–3 days per week onsite).
- Standard working hours aligned to the UK (8:00am – 5:00pm).
- Opportunity to collaborate with and support colleagues across both the UK/Ireland and US East Coast teams, providing valuable exposure to a global IT environment.
Nice to have:
- CompTIA A+, Network+, or similar certifications.
- Experience contributing to IT documentation or knowledge bases.
Benefits:
- Gain exposure to a global IT environment and modern SaaS infrastructure.
- Opportunity to grow your technical skills and progress your IT career.
- Supportive, collaborative team culture.
Jr. Network Administrator in London employer: HSI
Contact Detail:
HSI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jr. Network Administrator in London
✨Tip Number 1
Network, network, network! Reach out to people in the industry, attend local tech meetups, or join online forums. The more connections we make, the better our chances of landing that dream job.
✨Tip Number 2
Prepare for those interviews like a pro! Research the company, understand their products, and be ready to discuss how your skills can help them. We want to show them we’re not just another candidate, but the right fit for their team.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express our appreciation. It keeps us on their radar and shows we’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re keen on being part of the StudySmarter family from the get-go.
We think you need these skills to ace Jr. Network Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior Network Administrator role. Highlight any relevant IT support experience, especially with hardware, software, and network issues, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your customer-first mindset aligns with our mission at HSI. Don’t forget to mention your eagerness to grow in a collaborative environment!
Show Off Your Technical Skills: We want to see your technical fundamentals! If you have certifications like CompTIA A+ or Network+, make sure they’re front and centre. Also, mention any experience with Active Directory or Microsoft 365, as these are key for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at HSI
✨Know Your Tech Basics
Make sure you brush up on your technical fundamentals, especially around hardware, software, and network issues. Be ready to discuss your experience with tools like Active Directory and Microsoft 365, as these will be key in your role.
✨Show Off Your Customer-First Mindset
Since this role involves direct interaction with employees, demonstrate your customer service skills. Think of examples where you've successfully resolved issues or provided support, and be prepared to share them during the interview.
✨Familiarise Yourself with the Company
Do a bit of homework on HSI and their cloud-based solutions. Understanding their mission to create safer workplaces will help you align your answers with their values and show that you're genuinely interested in the role.
✨Prepare for Collaboration Questions
As you'll be working closely with both UK/Ireland and US teams, be ready to discuss how you handle collaboration in a remote environment. Share experiences where you've worked with diverse teams and how you ensured effective communication.