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- Tasks: Lead client onboarding and manage the full implementation journey for HSI's Donesafe solution.
- Company: Join HSI, a leader in EHS and compliance solutions with a collaborative culture.
- Benefits: Enjoy remote work flexibility, competitive salary, and professional growth opportunities.
- Why this job: Make a real impact by improving workplace safety and compliance through innovative technology.
- Qualifications: 3+ years in SaaS implementations, strong communication skills, and a customer-first mindset.
- Other info: Work in a dynamic environment with a focus on continuous improvement and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
About HSI
HSI is a leading provider of EHS, compliance, and workforce development solutions. Through our Donesafe platform, we help organisations simplify safety, streamline processes, and strengthen workplace cultures. As our EMEA presence grows, we're looking for a technically minded, customer-focused Implementation Consultant to join our expanding team.
About the Role
This is a hands-on implementation role where you'll own the full customer onboarding journey — from initial kick-off through configuration, testing, and go-live. You'll be the single point of contact for your clients, managing every stage of delivery to ensure successful adoption of HSI's Donesafe solution. You won't be handing tasks to a delivery team — you'll be the one delivering the implementation, building strong client relationships, and ensuring every project runs on time and to scope.
We're seeking an experienced Implementation professional who combines industry knowledge with technical proficiency and exceptional client engagement skills. The ideal candidate brings:
- Exceptional communication and presentation skills
- Strong analytical and configuration capabilities
- Passion for delivering outstanding customer experiences
- A proactive, solution-oriented mindset to anticipate challenges
- Adaptability and meticulous attention to detail
What You'll Do
- Lead client onboarding sessions, guiding customers through the implementation journey and setting clear expectations.
- Run discovery workshops to gather and define customer requirements within the agreed scope.
- Own end-to-end delivery — manage your project plan in Rocketlane, keeping work on time, in scope, and within budget.
- Configure and document solutions in the HSI Donesafe platform, translating requirements into effective workflows and automations.
- Support data migration from legacy systems and ensure smooth integration.
- Deliver client training and create clear user documentation for administrators and end users.
- Test and validate configurations internally and with clients to meet quality and functional requirements.
- Lead go-live activities and coordinate a seamless handover to Support.
- Manage risks proactively, communicating and resolving issues early to keep projects on track.
- Close projects confidently, finalising deliverables and supporting the transition to Customer Success.
- Continuously improve by identifying opportunities to enhance implementation quality and customer experience.
- Collaborate occasionally with Product or APAC teams on technical discussions or complex projects (2-5 hours per week flexibility).
Requirements
- 3+ years of experience delivering end-to-end software implementations within a SaaS environment.
- Background or familiarity with the EHS / Health & Safety industry is highly desirable.
- Proven experience configuring workflows, forms, and automations within software platforms or similar configuration-based systems.
- Excellent communication and presentation skills — able to lead workshops and explain technical details clearly to non-technical audiences.
- Proven ability to manage multiple implementation projects simultaneously while meeting deadlines and maintaining quality.
- A customer-first mindset, focused on creating a positive experience and measurable value for every client.
- Proactive and solution-oriented, with the judgement to make sound decisions and resolve challenges early.
- Adaptable and detail-focused, comfortable working in a fast-paced, evolving environment.
- Collaborative when needed — able to partner with Product or global teams — but confident working independently day to day.
- Degree in IT, Business, EHS, or related field (or equivalent hands-on experience).
Benefits
Working at HSI means joining a collaborative, forward-thinking organisation where your work makes a real impact. We offer:
- Competitive salary
- Remote-first flexibility — work from home within the UK, with occasional in-person team events.
- Annual leave and public holiday entitlement.
- Comprehensive health and wellbeing support
- Professional growth opportunities as we continue to expand across EMEA
- A high-trust culture that values autonomy, collaboration, and continuous improvement
- The chance to work with a passionate team building technology that improves safety and compliance worldwide
Implementation Consultant-HSEI in London employer: HSI
Contact Detail:
HSI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Consultant-HSEI in London
✨Tip Number 1
Get to know the company inside out! Research HSI and their Donesafe platform. Understanding their mission and values will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Implementation Consultant, you'll need to explain technical details clearly. Try role-playing with a friend or family member to get comfortable presenting your ideas and solutions.
✨Tip Number 3
Show off your project management skills! Be ready to discuss how you've successfully managed multiple projects in the past. Use specific examples to demonstrate your ability to keep things on track and within budget.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Implementation Consultant-HSEI in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about helping clients with their onboarding journey and making a positive impact in the EHS space.
Tailor Your Experience: Make sure to highlight your relevant experience in software implementations, especially within a SaaS environment. We love seeing how your background aligns with our needs, so don’t hold back on those details!
Be Clear and Concise: We appreciate clarity in communication, so keep your application straightforward. Use bullet points where possible to make it easy for us to see your skills and achievements at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at HSI
✨Know the Donesafe Platform Inside Out
Before your interview, take some time to familiarise yourself with HSI's Donesafe platform. Understand its features and how it simplifies safety and compliance for organisations. This knowledge will help you demonstrate your technical proficiency and show that you're genuinely interested in the role.
✨Prepare for Client Engagement Scenarios
Since this role involves a lot of client interaction, think about past experiences where you've successfully managed client relationships or delivered exceptional customer service. Be ready to share specific examples that highlight your communication skills and ability to handle challenges proactively.
✨Showcase Your Project Management Skills
As an Implementation Consultant, you'll be managing multiple projects simultaneously. Prepare to discuss your project management experience, particularly in a SaaS environment. Highlight any tools you've used, like Rocketlane, and how you've kept projects on track while ensuring quality and meeting deadlines.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of clients you'll be working with, or how HSI measures success in implementations. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
