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For Companies At a Glance
- Tasks: Build strong relationships with customers and ensure they get the most from our products.
- Company: Join a leading company focused on customer success in the EMEA region.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers achieve their goals with our innovative solutions.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Dynamic role with a focus on collaboration and customer advocacy.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Customer Success Manager II (EMEA) to build and maintain strong, trusted relationships with customers while actively managing their experience across HSI’s full product suite: Donesafe, HandsHQ, and Skillko. This role supports customers across the EMEA region and can be located in London, UK or Westport, Ireland.
The Customer Success Manager II plays a critical role in ensuring customers successfully adopt and optimize HSI solutions to achieve the highest possible return on investment (ROI). Success in this role requires deep product knowledge, strong communication skills, and the ability to engage effectively with stakeholders across a wide range of technical abilities and personality types.
Responsibilities:- Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
- Provide proactive strategy with their assigned customer accounts.
- Work with customers to ensure they are leveraging our services effectively and finding value in our services.
- Become an expert in our services and educate customers on the use and benefits of our products.
- Work closely with Sales, Support, Billing, and other technical teams to ensure an exceptional customer experience and take care of any customer issues.
- Successfully maintain strong working knowledge of contractual terms on named accounts.
- Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development.
- Exceed monthly/quarterly/annual retention/growth quotas, maintaining a Net Renewal Rate of 100%+.
- Identify and close upsell and cross-sell opportunities.
- Efficiently manage time to focus on essential activities to ensure customer satisfaction.
Customer Success Manager II EMEA in London employer: HSI
Contact Detail:
HSI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager II EMEA in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HSI on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Success Manager.
✨Tip Number 2
Prepare for the interview by knowing our products inside out. Dive into Donesafe, HandsHQ, and Skillko. The more we know, the better we can show how we can help customers maximise their ROI!
✨Tip Number 3
Show off your customer-centric attitude! During interviews, share stories where you’ve gone above and beyond for customers. We want to see that you can build strong relationships and delight clients.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep us top of mind and shows that we’re genuinely interested in the role. Plus, it’s a great chance to reiterate why we’d be a perfect fit!
We think you need these skills to ace Customer Success Manager II EMEA in London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for customer success shine through! We want to see how you can build strong relationships and delight customers. Share specific examples of how you've made a positive impact in previous roles.
Tailor Your Application: Make sure to customise your application for the Customer Success Manager II role. Highlight your experience with similar products or services and how you’ve helped customers achieve their goals. We love seeing how you connect your skills to our needs!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and achievements. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at HSI
✨Know Your Products Inside Out
As a Customer Success Manager, you'll need to be an expert in HSI’s product suite. Make sure you thoroughly understand Donesafe, HandsHQ, and Skillko. Familiarise yourself with their features, benefits, and common customer queries so you can confidently discuss how they can help clients achieve their goals.
✨Showcase Your Communication Skills
Strong communication is key in this role. During the interview, demonstrate your ability to engage with different stakeholders. Use examples from your past experiences where you successfully navigated complex conversations or resolved customer issues, highlighting your customer-centric attitude.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations. Think of scenarios where you've built relationships, managed expectations, or turned around a challenging situation. Be ready to explain your thought process and the outcomes of your actions.
✨Emphasise Your Proactive Approach
The role requires a proactive strategy with customer accounts. Share examples of how you've anticipated customer needs or identified upsell opportunities in the past. This will show your potential employer that you’re not just reactive but also forward-thinking in managing customer success.
