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For Companies At a Glance
- Tasks: Lead client onboarding and manage the full implementation journey for HSI's Donesafe solution.
- Company: Join HSI, a leader in EHS and workforce development solutions with a collaborative culture.
- Benefits: Enjoy remote work flexibility, competitive salary, health support, and professional growth opportunities.
- Why this job: Make a real impact by improving workplace safety and compliance through innovative technology.
- Qualifications: 3+ years in SaaS implementations, strong communication skills, and a customer-first mindset.
- Other info: Work in a dynamic environment with a passionate team focused on continuous improvement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
HSI is a leading provider of EHS, compliance, and workforce development solutions. Through our Donesafe platform, we help organisations simplify safety, streamline processes, and strengthen workplace cultures. As our EMEA presence grows, we're looking for a technically minded, customer-focused Implementation Consultant to join our expanding team.
This is a hands‑on implementation role where you'll own the full customer onboarding journey — from initial kick‑off through configuration, testing, and go‑live. You'll be the single point of contact for your clients, managing every stage of delivery to ensure successful adoption of HSI's Donesafe solution. You won't be handing tasks to a delivery team — you'll be the one delivering the implementation, building strong client relationships, and ensuring every project runs on time and to scope.
What You'll Do
- Lead client onboarding sessions, guiding customers through the implementation journey and setting clear expectations.
- Run discovery workshops to gather and define customer requirements within the agreed scope.
- Own end‑to‑end delivery — manage your project plan in Rocketlane, keeping work on time, in scope, and within budget.
- Configure and document solutions in the HSI Donesafe platform, translating requirements into effective workflows and automations.
- Support data migration from legacy systems and ensure smooth integration.
- Deliver client training and create clear user documentation for administrators and end users.
- Test and validate configurations internally and with clients to meet quality and functional requirements.
- Lead go‑live activities and coordinate a seamless handover to Support.
- Manage risks proactively, communicating and resolving issues early to keep projects on track.
- Close projects confidently, finalising deliverables and supporting the transition to Customer Success.
- Continuously improve by identifying opportunities to enhance implementation quality and customer experience.
- Collate occasionally with Product or APAC teams on technical discussions or complex projects (2–5 hours per week flexibility).
Requirements
- 3+ years of experience delivering end‑to‑end software implementations within a SaaS environment.
- Background or familiarity with the EHS / Health & Safety industry is highly desirable.
- Proven experience configuring workflows, forms, and automations within software platforms or similar configuration‑based systems.
- Excellent communication and presentation skills — able to lead workshops and explain technical details clearly to non‑technical audiences.
- Proven ability to manage multiple implementation projects simultaneously while meeting deadlines and maintaining quality.
- A customer‑first mindset, focused on creating a positive experience and measurable value for every client.
- Proactive and solution‑oriented, with the judgement to make sound decisions and resolve challenges early.
- Adaptable and detail‑focused, comfortable working in a fast‑paced, evolving environment.
- Collaborative when needed — able to partner with Product or global teams — but confident working independently day to day.
- Degree in IT, Business, EHS, or related field (or equivalent hands‑on experience).
Benefits
- Competitive salary
- Remote‑first flexibility — work from home within the UK, with occasional in‑person team events.
- Annual leave and public holiday entitlement.
- Comprehensive health and wellbeing support
- Professional growth opportunities as we continue to expand across EMEA
- A high‑trust culture that values autonomy, collaboration, and continuous improvement
- The chance to work with a passionate team building technology that improves safety and compliance worldwide
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: E‑Learning Providers
Location: London, England, United Kingdom
Implementation Consultant-HSEI employer: HSI
Contact Detail:
HSI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Consultant-HSEI
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already working at HSI. A friendly chat can open doors and give you insider info on the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by practising common questions related to implementation roles. Think about how your past experiences align with the responsibilities of an Implementation Consultant at HSI, and be ready to share specific examples.
✨Tip Number 3
Show off your customer-first mindset! During interviews, highlight times when you went above and beyond for clients. HSI loves candidates who can demonstrate a commitment to creating positive experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for HSI.
We think you need these skills to ace Implementation Consultant-HSEI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Implementation Consultant role. Highlight your experience in SaaS implementations and any relevant EHS background. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Be sure to mention your customer-first mindset and any specific experiences that relate to the job.
Showcase Your Communication Skills: Since this role involves leading workshops and explaining technical details, make sure your application reflects your excellent communication skills. We love seeing examples of how you've successfully communicated complex ideas to non-technical audiences.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at HSI
✨Know Your Stuff
Make sure you understand the HSI Donesafe platform inside and out. Familiarise yourself with its features, especially around client onboarding and configuration. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed end-to-end software implementations. Highlight your ability to lead workshops, manage multiple projects, and deliver on time. This will demonstrate your fit for the role and your customer-first mindset.
✨Ask Smart Questions
During the interview, ask insightful questions about HSI's approach to client onboarding and how they measure success. This shows your genuine interest in the company and helps you understand their expectations better.
✨Be Ready to Problem-Solve
Expect scenario-based questions where you'll need to demonstrate your proactive and solution-oriented mindset. Think of challenges you've faced in previous implementations and how you resolved them. This will showcase your adaptability and judgement in a fast-paced environment.
