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- Tasks: Provide tier one and two tech support to colleagues and guests in a luxury hotel.
- Company: Join The Peninsula London, a prestigious hotel with its own R&D division focused on innovation.
- Benefits: Enjoy market-leading pay, service charge, and attractive perks in a dynamic work environment.
- Why this job: Be part of a high-profile team dedicated to enhancing guest experiences and colleague development.
- Qualifications: 3+ years in tech support, with relevant certifications like CCNA or ITIL preferred.
- Other info: Connect directly with our People and Culture team via QR code for a quick chat.
The predicted salary is between 43200 - 72000 £ per year.
The Peninsula London is seeking an experienced Technology Officer to join our Technology Team. This role will be responsible for providing tier one and two support to colleagues and guests. It will be assisting in maintaining and supporting Technology (IT/ELV/AV) Operations. This is an exciting opportunity for a well-rounded IT Officer to join the only hotel company in the world with its own extensive in-house Research & Development division, with a strong focus on innovation, guest experience and colleagues’ self-development.
An exceptional opportunity to join our high-profile flagship hotel in London
Market-leading remuneration, service charge, and attractive benefits
Join our award-winning group, working alongside a highly experienced team
Key accountabilities
- Provide Tier 1 and 2 Technology (IT/ELV/AV) support to colleagues and guests in accordance with ITIL and luxury standards.
- Support with ongoing maintenance, security, and availability of Technology infrastructure.
- Assisting and supporting the Technology Team.
- Ensure adoption and adherence to Group Technology Security Compliance
General requirements
- Must have a minimum of 3 years of experience within similar positions supporting andproviding 1st and 2nd tier technology support in fast-paced ITIL, dynamic and customer-facing environments.
- Formal networking and server/desktop administration and service management certifications/training (i.e. CCNA, MCSE, ITIL) or equivalent experience.
- Ability to remain calm under pressure with a strong sense of urgency, prioritising and organisational skills. Systematic troubleshooting and analytical skills.
- Excellent customer support skills, with the ability to communicate technical information in an accessible style to non-technical colleagues.
We are delighted to receive your CV and will liaise with suitable candidates directly.
CONTACT US
Scan or click (on mobile) the QR code to chat directly with our People and Culture team
#J-18808-Ljbffr
Technology Officer employer: HSH Group / The Peninsula Hong Kong
Contact Detail:
HSH Group / The Peninsula Hong Kong Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Officer
✨Tip Number 1
Familiarise yourself with ITIL principles, as this role requires adherence to luxury standards in technology support. Understanding these frameworks will help you demonstrate your capability to maintain high service levels during your interactions.
✨Tip Number 2
Highlight your experience in fast-paced environments when networking or during interviews. The Peninsula London values candidates who can thrive under pressure, so share specific examples of how you've successfully managed urgent tech issues in the past.
✨Tip Number 3
Showcase your customer support skills by preparing to discuss how you've effectively communicated technical information to non-technical colleagues. This will illustrate your ability to bridge the gap between tech and user experience, which is crucial for this role.
✨Tip Number 4
If you have any relevant certifications like CCNA or MCSE, be sure to mention them during conversations with the hiring team. These qualifications not only validate your expertise but also align with the expectations for this position.
We think you need these skills to ace Technology Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in providing tier one and two technology support. Emphasise any certifications you hold, such as CCNA or ITIL, and showcase your ability to work in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for technology and customer service. Mention specific examples of how you've successfully supported colleagues and guests in previous roles, and express your enthusiasm for joining The Peninsula London.
Highlight Technical Skills: In your application, clearly outline your technical skills, including networking, server administration, and troubleshooting abilities. Use bullet points for clarity and ensure you relate these skills to the job requirements.
Showcase Soft Skills: Don't forget to mention your soft skills, such as communication and organisational abilities. Provide examples of how you've effectively communicated technical information to non-technical colleagues, as this is crucial for the role.
How to prepare for a job interview at HSH Group / The Peninsula Hong Kong
✨Showcase Your Technical Skills
Make sure to highlight your experience with ITIL and any relevant certifications like CCNA or MCSE. Be prepared to discuss specific technologies you've worked with and how you've applied your skills in previous roles.
✨Demonstrate Customer Support Excellence
Since this role involves providing support to both colleagues and guests, be ready to share examples of how you've successfully resolved technical issues while maintaining a high level of customer service. Use clear, non-technical language to explain complex concepts.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of scenarios where you had to troubleshoot a technical issue quickly and effectively, and be ready to walk the interviewer through your thought process.
✨Emphasise Team Collaboration
This position requires working closely with the Technology Team. Share experiences where you've collaborated with others to achieve a common goal, highlighting your communication skills and ability to work in a dynamic environment.
