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- Tasks: Lead room service operations, ensuring top-notch food and beverage delivery.
- Company: Join the prestigious Peninsula Hotels, known for luxury and exceptional guest service.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of an award-winning team in a flagship hotel, enhancing guest experiences daily.
- Qualifications: Experience in luxury hotels, strong F&B knowledge, and excellent communication skills required.
- Other info: Previous London experience is a plus; second language proficiency is desirable.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking an experienced Room Service Manager , responsible for the overall operations and financials of the Room Service while ensuring the provision of quality food and beverage service as an industry leader.
- An exceptional opportunity to join our high-profile flagship hotel in London.
- The Peninsula Hotels espouses luxury service, dedication to our guests and commitment to our employees.
- Join our award-winning group, working alongside a highly experienced team.
Key accountabilities
- Exceeds guest expectations with service, in keeping with the Peninsula Service Principles, focusing on the core principles. Looks for improvement for better service standards with a general theme of anticipating the guests\’ needs.
- Understands all food and beverage items ordered, including ingredients, methods of preparation and proper service.
- Ensures that all areas within responsibility operate in line with maximising profit while delivering on the excellence in product and service.
- Hires, develops, motivates, supervises, and performance manages department employees in maintaining a culture in compliance with mission, vision, values and cores principles HSH.
General requirements
- Proven track record of successfully holding a similar position in a Luxury Hotel environment with similar standards and expectations.
- Broad F&B knowledge. Previous London experience would be desirable.
- Excellent time management, organisational skills, highly adaptable, naturally positive.
- Fluent English communication proficiency. Expertise in a second language would be desirable.
We will be delighted to receive your CV and will liaise with suitable candidates directly.
CONTACT US
Scan or click (on mobile) the QR code to chat directly with our People and Culture team
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Room Service Manager employer: HSH Group / The Peninsula Hong Kong
Contact Detail:
HSH Group / The Peninsula Hong Kong Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Service Manager
✨Tip Number 1
Familiarise yourself with the Peninsula Service Principles. Understanding these principles will help you align your approach to guest service with the hotel's expectations, showcasing your commitment to luxury service.
✨Tip Number 2
Network within the London hospitality scene. Attend industry events or connect with professionals on platforms like LinkedIn to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Brush up on your food and beverage knowledge. Being well-versed in various cuisines and service styles will demonstrate your expertise and readiness for the role, making you a more attractive candidate.
✨Tip Number 4
Showcase your leadership skills during interviews. Prepare examples of how you've successfully managed teams in high-pressure environments, as this will highlight your ability to motivate and develop staff in line with the hotel's values.
We think you need these skills to ace Room Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury hotel environments, particularly in room service management. Emphasise your achievements and how they align with the expectations of The Peninsula Hotels.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention specific examples of how you've exceeded guest expectations in previous roles and how you can contribute to the hotel's mission and values.
Highlight Relevant Skills: In your application, focus on your food and beverage knowledge, time management, and organisational skills. If you have experience in London or speak a second language, be sure to include that as it will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at HSH Group / The Peninsula Hong Kong
✨Showcase Your Luxury Service Experience
Make sure to highlight your previous experience in luxury hotel environments. Discuss specific examples where you exceeded guest expectations and how you implemented service standards that align with the Peninsula Service Principles.
✨Demonstrate F&B Knowledge
Be prepared to discuss your understanding of food and beverage items, including ingredients and preparation methods. This will show your expertise and ability to manage the Room Service operations effectively.
✨Emphasise Leadership Skills
Talk about your experience in hiring, developing, and managing a team. Share examples of how you've motivated staff and maintained a positive culture that aligns with the company's mission and values.
✨Prepare for Situational Questions
Anticipate questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to improve service standards or handle challenging situations, and be ready to explain your thought process and outcomes.
