Residences Night Manager

The Peninsula London is seeking to hire poised Residences Night Managers to join our Residences Team; providing friendly yet efficient service to The Peninsula Residences’ Tenants. This role will be acting as Manager on Duty, providing leadership, supervision and training to the Night Team.

• An exceptional opportunity to join our high-profile flagship hotel in London.
• Market-leading remuneration, service charge, and attractive benefits.
• Join our award-winning group, working alongside a highly experienced team.

Key accountabilities

• Assist Residents with services related to their apartments, in accordance with the lease, other contractual arrangements, Tenant’s Handbook and Residences Policies and Procedures.
• Handle telephone, email and requests made in person, providing detailed information regarding any Concierge services.
• Maintain accurate and timely records of Resident’s requests and other tasks, ensuring that relevant information is communicated to colleagues and/or management, as required.
• Anticipate Residents needs and exceed their expectations.
• Duty Manager in charge of the activities of the Night Team.

General requirements

• Minimum 3 Years Experience in Hospitality or Residential Environment.
• Excellent command of English language with confident communication skills. A second language would be an advantage.
• Computer literate. Problem solving and multi-tasking skills.
• UK Driving License.
• This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.

We are delighted to receive your CV and will liaise with suitable candidates directly.

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