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For Companies At a Glance
- Tasks: Lead the Reservations Team to enhance guest experiences and maximise revenue.
- Company: Join The Peninsula London, a prestigious flagship hotel known for luxury and excellence.
- Benefits: Enjoy market-leading pay, service charge, and attractive perks in a supportive environment.
- Why this job: Be part of an award-winning team focused on exceptional service and guest satisfaction.
- Qualifications: 3 years in luxury hotel reservations, strong computer skills, and a passion for quality service.
- Other info: Opportunity to develop leadership skills in a dynamic, high-pressure environment.
The predicted salary is between 36000 - 60000 £ per year.
The Peninsula London is pleased to announce that we are seeking a Reservations Manager who will report to the Revenue Manager. This role will mainly focus on Rooms Reservations ensuring upkeep and constant improvement of The Peninsula Service Principles whilst converting maximum revenue contribution. An exceptional opportunity to join our high-profile flagship hotel in London. Market-leading remuneration, service charge, and attractive benefits. Join our award-winning group, working alongside a highly experienced team.
Key Accountabilities
- Direct the functions, administration, and leadership of the Reservations Team to meet planned budgets and expenses.
- Ensure that the team is building the foundation – understanding the guest (while respecting their privacy) and knowing the guest in a truly personalized way.
- Intricate knowledge of Rooms configuration/features and of the culinary offerings, with robust revenue generating strategies and initiatives to maximise both Rooms and F&B sales and revenues.
- Responsible for monthly analysis and presentation of the Departmental expenses and revenue generation and formulates timely sales strategies to maximise sales, and average room rate referencing the hotel’s commercial targets.
- Ensure proper inventory control of room availability in close collaboration with the Director of Revenue.
- Handle no show and cancellations in accordance with policy and procedures.
- Manage guest feedback and ensure elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
- Seek out improvement for better service standards and to anticipate guest needs.
- Hire, develop, motivate, supervise, and coach department employees in maintaining a culture in compliance with mission, vision, values and core principles of HSH.
General Requirements
- 3 years experience in Front Office/Reservations Operations within the same capacity of a luxury international property.
- High proficiency in relevant computer software applications especially Hotel systems, Microsoft Office, or any F&B systems.
- Passion and appreciation of quality luxury hotel service with exceptional communication skills.
- Excellent time management and organization, highly adaptable, naturally positive.
- Flexibility and capability of working under pressure.
Reservations Manager employer: HSH Group / The Peninsula Hong Kong
Contact Detail:
HSH Group / The Peninsula Hong Kong Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager
✨Tip Number 1
Familiarise yourself with The Peninsula's Service Principles and values. Understanding their commitment to luxury service will help you align your approach during interviews and discussions, showcasing that you're a perfect fit for their culture.
✨Tip Number 2
Network with current or former employees of The Peninsula London. They can provide valuable insights into the company culture and expectations, which can help you tailor your conversations and demonstrate your genuine interest in the role.
✨Tip Number 3
Brush up on your knowledge of hotel reservation systems and revenue management strategies. Being able to discuss specific software and techniques during your interactions will show that you're well-prepared and knowledgeable about the industry.
✨Tip Number 4
Prepare examples of how you've successfully managed teams and improved service standards in previous roles. Highlighting your leadership skills and ability to enhance guest experiences will resonate well with the hiring team.
We think you need these skills to ace Reservations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities of a Reservations Manager at The Peninsula London. Highlight your relevant experience in Front Office/Reservations Operations and how it aligns with their expectations.
Tailor Your CV: Customise your CV to reflect your experience in luxury hotel service and your proficiency in relevant software applications. Emphasise your achievements in revenue generation and guest satisfaction to stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for quality luxury hotel service. Mention specific examples of how you've improved service standards or handled guest feedback in previous roles.
Highlight Key Skills: In your application, make sure to highlight key skills such as time management, adaptability, and communication. These are crucial for the role and will demonstrate your fit for the position.
How to prepare for a job interview at HSH Group / The Peninsula Hong Kong
✨Showcase Your Experience
Make sure to highlight your previous experience in Front Office or Reservations Operations, especially in luxury hotels. Be prepared to discuss specific examples of how you've successfully managed reservations and maximised revenue in past roles.
✨Demonstrate Knowledge of the Hotel
Research The Peninsula London thoroughly before the interview. Familiarise yourself with their service principles, room configurations, and culinary offerings. This will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, such as managing guest feedback or dealing with no-shows and cancellations. Think through your responses in advance, focusing on how you would uphold the hotel's standards while ensuring guest satisfaction.
✨Exhibit Strong Communication Skills
As a Reservations Manager, communication is key. Practice articulating your thoughts clearly and confidently. During the interview, ensure you listen actively and respond thoughtfully to demonstrate your exceptional communication skills.
