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For Companies At a Glance
- Tasks: Deliver exceptional service to guests, ensuring a memorable experience throughout their stay.
- Company: Join The Peninsula London, a prestigious flagship hotel known for luxury and excellence.
- Benefits: Enjoy market-leading pay, service charge, and attractive perks in a dynamic work environment.
- Why this job: Be part of an award-winning team dedicated to creating unforgettable guest experiences.
- Qualifications: Experience in hotel operations, strong communication skills, and a passion for luxury service required.
- Other info: Night shifts are essential; flexibility is key to success in this role.
The predicted salary is between 36000 - 60000 £ per year.
The Peninsula London is pleased to announce that we are seeking a Guest Experience Executive that will report to the Assistant Manager, Guest Experience. This role is a fundamental position that offers high levels of service to our guests, visitors, and residents. Focusing on the arrival and departure experiences and the guest experience throughout their stay, offering impeccable service in line with our Peninsula Service Principles. We aim to ensure that all people feel like they belong and can have the ultimate experience, service with the personalised and attentive dedicated team to look after them. When on duty, this position will oversee the smooth operations of the hotel and manage all emergency incidents, should they arise, ensuring the safety and security of guests and colleagues alike.
- An exceptional opportunity to join our high-profile flagship hotel in London
- Market-leading remuneration, service charge, and attractive benefits
- Join our award-winning group, working alongside a highly experienced team
Key Accountabilities
- Strives to continuously improving guest experiences and to live and breathe the Peninsula Service Principles. Seeks out improvement for better service standard and to anticipate guest needs
- Takes responsibility for daily operational challenges within the Guest Experience Team, including service recovery, continuous coverage, and efficient service delivery
- Co-ordinates with the Rooms Controller, Housekeeping and Engineering to ensure all rooms are ready to be occupied and are maintained in excellent condition; ensures VIP rooms are ready for guest arrival and all respective amenities are setup accordingly
- Establishes close guest contact, Handles discounts and credits in accordance with policy and procedures.
General requirements
- Experience and knowledge of hotel operations through a similar position, ideally with proven track record of management experience within a luxury hotel.
- High proficiency in relevant computer software applications especially Microsoft office with exceptional knowledge of front office auditing and accounting procedures.
- Passion and appreciation of quality luxury hotel service with exceptional communication skills.
- Excellent time management and organization, highly adaptable, naturally positive.
- Flexibility and capability of working under pressure.
- This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.
We are delighted to receive your CV and will liaise with suitable candidates directly.
CONTACT US
Scan or click (on mobile) the QR code to chat directly with our People and Culture team
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Guest Experience Executive employer: HSH Group / The Peninsula Hong Kong
Contact Detail:
HSH Group / The Peninsula Hong Kong Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Executive
✨Tip Number 1
Familiarise yourself with The Peninsula's Service Principles. Understanding their approach to guest experience will help you align your responses during interviews and demonstrate your commitment to their standards.
✨Tip Number 2
Showcase your adaptability and problem-solving skills. Prepare examples from your past experiences where you've successfully handled operational challenges or improved guest satisfaction, as these are key aspects of the role.
✨Tip Number 3
Network with current or former employees of The Peninsula. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Be ready to discuss your experience with luxury hotel operations. Highlight any relevant roles you've held and how they have prepared you for the fast-paced environment at The Peninsula, especially regarding guest interactions and service recovery.
We think you need these skills to ace Guest Experience Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Guest Experience Executive. Familiarise yourself with the Peninsula Service Principles and think about how your experience aligns with their expectations.
Tailor Your CV: Highlight relevant experience in hotel operations and guest services in your CV. Use specific examples that demonstrate your ability to improve guest experiences and manage operational challenges effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury hotel service. Mention your communication skills and adaptability, and explain how you can contribute to enhancing the guest experience at The Peninsula London.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at HSH Group / The Peninsula Hong Kong
✨Understand the Peninsula Service Principles
Familiarise yourself with the Peninsula Service Principles before the interview. Be prepared to discuss how you can embody these principles in your role as a Guest Experience Executive, showcasing your commitment to exceptional service.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled operational challenges in previous roles. Highlight your ability to think on your feet and manage service recovery effectively, as this is crucial for ensuring guest satisfaction.
✨Demonstrate Your Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly and confidently. Be ready to discuss how you would establish close guest contact and handle any issues that may arise during their stay.
✨Highlight Your Flexibility and Adaptability
Given the nature of hotel operations, emphasise your ability to work under pressure and adapt to changing situations. Share experiences where you've successfully managed time and tasks during busy periods or night shifts.
