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- Tasks: Welcome guests, manage traffic, and ensure a top-notch arrival experience.
- Company: The Peninsula London is a luxury hotel known for exceptional service.
- Benefits: Enjoy market-leading pay, service charge, and attractive perks.
- Why this job: Join a prestigious team and make lasting impressions on guests.
- Qualifications: Must have a UK driving licence and excellent customer service skills.
- Other info: Opportunity to work in a high-profile flagship hotel in London.
The predicted salary is between 30000 - 42000 £ per year.
The Peninsula London is delighted to announce that we are seeking a Doorperson, reporting to the Head Concierge. This role is responsible for providing impeccable guest and resident service with a focus on arrival and departing experiences ensuring genuine recognition. The role is also critical in managing the traffic and controlling the door and flow of the forecourt. First and lasting impressions will set the tone for the overall guest experience, and we are reliant on the Doorperson for this experience. The Peninsula Hotels are synonymous with luxury and high levels of service, and this position will contribute to the service experience that our guests have become accustomed to.
An exceptional opportunity to join our high-profile flagship hotel in London
Market-leading remuneration, service charge, and attractive benefits
Join our award-winning group, working alongside a highly experienced team
Key Accountabilities
Possess in-depth knowledge of the hotel, immediate community, and London landmarks.
Welcome guests in the forecourt and assist guests in getting in and out of vehicles.
Maintain close guest contact, and when receiving guest feedback, ensure to elevate feedback to the Management team for recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
Assist guests in arranging transportation to and from the airport/station or any destination.
Ability to give information and directions about London to guests and to drivers
General requirements
- This role will require to have UK full clear driving license.
Thorough knowledge of customer service techniques, with a passion to deliver excellent experiences.
Confident conversationalist always engaging with guests and colleagues.
Excellent time management and organization, ability to multi-task, highly adaptable, naturally positive.
Flexibility and capability of working under pressure.
We are delighted to receive your CV and will liaise with suitable candidates directly
CONTACT US
Scan or click (on mobile) the QR code to chat directly with our People and Culture team
#J-18808-Ljbffr
Doorperson employer: HSH Group / The Peninsula Hong Kong
Contact Detail:
HSH Group / The Peninsula Hong Kong Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Doorperson
✨Tip Number 1
Familiarise yourself with The Peninsula London and its services. Knowing the hotel’s history, amenities, and nearby attractions will help you engage with guests and provide them with a memorable experience.
✨Tip Number 2
Practice your conversational skills. As a Doorperson, you'll need to interact with guests frequently, so being able to hold engaging conversations and make them feel welcome is crucial.
✨Tip Number 3
Develop your knowledge of customer service techniques. Understanding how to handle guest feedback and complaints effectively will set you apart and show that you can maintain high service standards.
✨Tip Number 4
Be prepared for a fast-paced environment. Practising time management and multitasking will help you stay organised and efficient, especially during busy periods at the hotel.
We think you need these skills to ace Doorperson
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Doorperson at The Peninsula London. Familiarise yourself with the key accountabilities and the level of service expected to ensure your application reflects this understanding.
Tailor Your CV: Highlight relevant experience in customer service and any previous roles that involved guest interaction. Emphasise skills such as time management, adaptability, and your ability to work under pressure, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional guest experiences. Mention specific examples from your past where you have gone above and beyond in customer service, and express your enthusiasm for working at a luxury hotel.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is essential for a role that sets the first impression for guests.
How to prepare for a job interview at HSH Group / The Peninsula Hong Kong
✨Know Your Hotel
Familiarise yourself with The Peninsula London and its services. Understand the hotel's history, amenities, and nearby attractions. This knowledge will help you engage confidently with guests and demonstrate your commitment to providing exceptional service.
✨Master Guest Interaction
Practice your greeting and conversation skills. As a Doorperson, first impressions matter. Be warm, welcoming, and attentive. Think about how you can make each guest feel special and valued right from their arrival.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled challenging situations in the past. Whether it's managing traffic or addressing guest feedback, demonstrating your ability to think on your feet will show that you're ready for the demands of the role.
✨Dress the Part
Make sure to dress smartly and professionally for the interview. A polished appearance reflects the high standards of The Peninsula and shows that you take the opportunity seriously. Remember, you are representing the hotel from the very first moment.
