Global Network Planning Manager in London

Agency:

Hearts & Science

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

Global Network Planning Manager

OM EMEA | TJX

About the Role

We are looking for a Global Network Planning Manager to join the TJX team, one of OM EMEA's key retail clients. Supporting the UK, Germany, Poland, Austria, Netherlands, Ireland and Spain, this role will act as the central point of contact between local markets and global teams, driving planning excellence, governance, communication, and operational efficiency across the network.

Reporting to the Global Business Director, this is a highly collaborative role requiring strong stakeholder management, organisation, and media planning expertise.

About TJX

The TJX Companies, Inc. is the world's leading off-price retailer, operating brands including TK Maxx and Homesense across Europe. The business operates a multi-market model, requiring close collaboration between local

and central teams to deliver consistent planning, governance, and reporting.

Key Responsibilities

Planning & Governance

• Support development and implementation of global media planning principles, frameworks, and best practices.
• Ensure market plans align with global objectives, guidance, and agreed planning guardrails.
• Review market plans and identify risks, gaps, and optimisation opportunities.
• Consolidate planning updates and provide recommendations to client and agency stakeholders.

Market Management

• Act as the primary point of contact for local markets across Europe.
• Support markets with planning, operational, and process-related queries.
• Build strong relationships across local and global teams to ensure effective collaboration and communication.
• Lead regular market calls and facilitate knowledge sharing across the network.

Process & Operational Excellence

• Develop and implement processes, tools, and ways of working to improve efficiency and communication across global and local OM teams.
• Maintain governance trackers, planning timelines, and key account documentation.
• Manage executive actions and follow-ups within the team, ensuring accountability and timely delivery.
• Identify opportunities to streamline workflows and improve operational effectiveness.

Reporting & Stakeholder Management

• Monitor planning activity, investment updates, and market changes.
• Coordinate reporting and updates for client and senior leadership teams.
• Support ad-hoc requests, strategic projects, and key planning milestones.

Experience

• Experience in media planning, account management, or network/global client roles.
• Strong background managing multi-market stakeholders and projects.
• Experience working across global or regional client structures.
• Retail or multi-market client experience desirable.

Skills & Capabilities

• Strong stakeholder management and communication skills.
• Highly organised with excellent attention to detail.
• Proven project and process management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving mindset with a proactive, solutions-oriented approach.
• Strong PowerPoint and Excel skills.
• Fluent business-level English.





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