At a Glance
- Tasks: Support students and staff in a dynamic, tech-driven Learning Hub environment.
- Company: Join HSDC, a college committed to enhancing learning experiences.
- Benefits: Enjoy training opportunities, generous leave, pension plans, and exclusive discounts.
- Other info: Inclusive recruitment process; contact us for any support needed.
- Why this job: Shape a modern resource hub while fostering a supportive learning community.
- Qualifications: Good education in Maths and English; IT skills preferred; customer service experience essential.
The predicted salary is between 21180 - 24299 £ per year.
Overview
Job Title: Learning Hub Advisor
Department: Learning Hub
Campus: Alton
Salary: Grade 3 Spine Point 11 - £24,299.61 (actual salary: £21,180.38)
Contract Type: 37 Hours / 38 weeks
About the Role
We are looking for an enthusiastic and tech-savvy Learning Hub Advisor to join our team at HSDC. This is a key support role focused on creating a dynamic, welcoming, and digitally driven environment that helps students and staff make the most of our learning resources. You’ll assist with day-to-day operations, provide guidance on digital tools and study support, and ensure that IT-related queries are resolved efficiently. With a strong customer service mindset and a passion for learning, you’ll help shape a modern resource hub that reflects the evolving needs of our college community.
Responsibilities
- Ensure the Learning Hub meets the needs of students and staff with an enhanced focus on digital learning
- Ensure the IT enquiries raised by staff and students are addressed in a timely and effective manner
- Maintain and develop the use of booking systems to maximise the use of the Learning Hub resources and computers
- Support and supervise students and staff in the Learning Hub to ensure an environment conducive to learning. Challenging inappropriate behaviour as necessary and using reporting systems to support any concerns or issues arising.
- Develop resources by liaising with teaching staff and the digital creation suite to ensure that students are supported to use a range of strategies to enhance their learning.
- Deliver Learning Hub inductions including a focus on software to support learning to groups of students
Requirements
- Good general education to include Maths and English to GCSE Grade C or equivalent
- IT qualification or the willingness to undertake
- Experience of working in a customer facing role
- Excellent customer care skills
- Excellent communication skills
- Ability to work in a team
Benefits
- Invest in Your Growth: Access a wide range of training, in-house coaching, workshops, and funding for qualifications. Opportunities for funded research, with potential international travel.
- Generous Pension Plans: Benefit from either the Local Government Pension Scheme or Teachers’ Pension Scheme.
- Ample Time Off: Enjoy a generous annual leave package to maintain a healthy work-life balance.
- Exclusive Discounts: Get an NUS TOTUM card, offering discounts with hundreds of retailers.
- Visit our website to learn more!
Application
How to apply
We strive in offering an inclusive and accessible recruitment and interview process to all candidates. Should you have any questions at all, or require any support with reasonable adjustments, please contact recruitment@hsdc.ac.uk and a member of our team will respond as soon as possible.
For more information on the position itself, please connect with Dave Galloway at dave.galloway@hsdc.ac.uk for any queries. Please note, we appreciate the value of each applicant but kindly ask that you complete an application form as we do not accept CV’s.
Learning Hub Advisor in Alton employer: HSDC
HSDC is an exceptional employer that prioritises the growth and development of its staff, offering extensive training opportunities, in-house coaching, and support for further qualifications. Located in Alton, our vibrant Learning Hub fosters a collaborative and inclusive work culture, ensuring that employees can thrive while contributing to a dynamic educational environment. With generous pension plans and ample time off, HSDC is committed to maintaining a healthy work-life balance for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Learning Hub Advisor in Alton
✨Tip Number 1
Familiarise yourself with the latest digital tools and resources that are commonly used in educational settings. Being tech-savvy is crucial for a Learning Hub Advisor, so showcasing your knowledge of these tools during any discussions can set you apart.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully assisted others in previous roles. This could involve resolving IT queries or providing support in a learning environment, which is key to this position.
✨Tip Number 3
Engage with current students or staff at HSDC to gain insights into their experiences with the Learning Hub. This will not only help you understand their needs better but also show your genuine interest in improving the learning environment.
✨Tip Number 4
Prepare to discuss how you would handle challenging situations, such as inappropriate behaviour in the Learning Hub. Having a clear strategy for maintaining a conducive learning environment will demonstrate your readiness for the role.
We think you need these skills to ace Learning Hub Advisor in Alton
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Learning Hub Advisor position. Tailor your application to highlight how your skills and experiences align with these needs.
Craft a Strong Application Form:Since CVs are not accepted, focus on completing the application form with clear and concise answers. Use specific examples from your past experiences that demonstrate your customer service skills and ability to support digital learning.
Highlight Relevant Skills:Emphasise your IT qualifications and any experience you have in customer-facing roles. Mention your communication skills and ability to work in a team, as these are crucial for the Learning Hub Advisor role.
Show Enthusiasm for Learning:Convey your passion for education and technology in your application. Discuss any relevant training or workshops you have attended, and express your eagerness to contribute to a dynamic learning environment.
How to prepare for a job interview at HSDC
✨Show Your Enthusiasm for Learning
As a Learning Hub Advisor, your passion for learning is crucial. Be sure to express your enthusiasm for educational resources and how you can contribute to creating a dynamic environment that supports both students and staff.
✨Demonstrate Your Customer Service Skills
Highlight your experience in customer-facing roles during the interview. Share specific examples of how you've effectively resolved queries or provided support, showcasing your excellent communication and care skills.
✨Familiarise Yourself with Digital Tools
Since the role focuses on digital learning, make sure you're well-versed in various digital tools and platforms. Be prepared to discuss how you would assist others in using these tools effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle challenging situations, such as managing inappropriate behaviour in the Learning Hub. Think of examples from your past experiences where you successfully navigated similar challenges.
