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- Tasks: Provide top-notch desktop IT support and mentor junior technicians.
- Company: Join a supportive college environment focused on IT excellence.
- Benefits: Enjoy training opportunities, generous leave, and exclusive discounts.
- Why this job: Make a real difference in tech support while growing your skills.
- Qualifications: Level 2 IT qualification and 2 years of relevant experience required.
- Other info: Flexible application process with potential for career advancement.
The predicted salary is between 23000 - 32000 £ per year.
Department: IT
Location: Havant / South Downs
Salary: Grade 4 Spine Point 14 - £27,349.68
Contract Type: Full time 37 hours a week
About the Role
Provide exceptional desktop IT support combined with excellent customer service to staff and students. Act as a mentor (and point of escalation and support) for lower grade IT Technicians. Responsible for the maintenance and administration of all College owned IT systems, and provide operational support to the IT Services Team Leader and Senior Infrastructure IT Technicians.
Responsibilities
- Installation, deployment and maintenance of all software and hardware products throughout the end-user College IT estate (including, but not limited to, laptops, desktops, Apple Mac devices, tablets and smartphones).
- Support and liaise with the IT Service Desk personnel to ensure identified IT issues are recorded (in LANSweeper) and resolved correctly, providing technical advice and support to staff and students.
- Under the supervision of the Senior IT Technicians team (and/or the IT Services Team Leader) undertake project work for the progression and development of the IT Services offering in line with operational and strategic objectives.
- Support the Senior IT Technician team in the installation, testing and configuration of software packages and updates on infrastructure devices (i.e. servers).
- Support the Senior IT Technician team in ensuring the current backup methodology is appropriate and successful, and to execute tests of that methodology on a regular basis to ensure integrity of backups (under the supervision of the Senior IT Team and/or IT Services Team Leader).
- Assist with the creation and updating of documentation relating to the work practices and procedures of the IT Services department.
Requirements
- Level 2 qualification in an IT related discipline (or equivalent experience).
- Achieved or willing to work towards a relevant IT related professional qualification.
- At least 2 years' experience working in IT related role.
- Experience of having worked in a customer facing environment.
- Strong customer service skills.
- Personal time management and good organisation skills.
- Ability to communicate technical concepts to technical and non-technical audiences.
Benefits
- Invest in Your Growth: Access a wide range of training, in-house coaching, workshops, and funding for qualifications. Opportunities for funded research, with potential international travel.
- Generous Pension Plans: Benefit from either the Local Government Pension Scheme or Teachers' Pension Scheme.
- Ample Time Off: Enjoy a generous annual leave package to maintain a healthy work-life balance.
- Exclusive Discounts: Get an NUS TOTUM card, offering discounts with hundreds of retailers.
Application
We strive to offer an inclusive and accessible recruitment and interview process to all candidates. Should you have any questions or require any support with reasonable adjustments, please contact jobs@hosford.ac.uk. For more information on the position, please connect with George Evermy at George.Evans@hosford.ac.uk for any queries. Please note, we appreciate the value of each applicant but kindly ask that you complete an application form as we do not accept CVs. Application is reviewed on a rolling basis; the closing date may be extended if sufficient interest is received.
2nd Line Desktop IT Support Technician in Havant employer: HSDC
Contact Detail:
HSDC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Desktop IT Support Technician in Havant
✨Tip Number 1
Get your networking game on! Reach out to folks in the IT industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research common IT support scenarios and brush up on your troubleshooting skills. We want you to shine when they throw those technical questions your way!
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've helped users in the past. Remember, it's not just about fixing tech issues; it's about making people feel supported.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 2nd Line Desktop IT Support Technician in Havant
Some tips for your application 🫡
Get to Know Us: Before you start your application, take a moment to explore our website and get a feel for who we are at StudySmarter. Understanding our values and culture will help you tailor your application to show how you fit in.
Follow the Instructions: Make sure to read the job description carefully and follow the application instructions to the letter. We specifically ask for an application form instead of a CV, so don’t forget to fill that out completely!
Show Off Your Skills: When filling out the application form, highlight your relevant experience and skills, especially those related to customer service and IT support. Use examples that demonstrate how you've tackled challenges in previous roles.
Keep It Professional but Personal: While we love a professional tone, don’t be afraid to let your personality shine through. A bit of authenticity can go a long way in making your application stand out from the crowd!
How to prepare for a job interview at HSDC
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to desktop support. Familiarise yourself with common issues, software installations, and hardware troubleshooting. Being able to discuss specific technologies or tools mentioned in the job description will show that you're prepared and knowledgeable.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with staff and students, be ready to share examples of how you've provided excellent customer service in the past. Think of situations where you resolved issues effectively or went above and beyond to help someone out.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Prepare by thinking about how you would handle specific IT support situations, such as dealing with a frustrated user or troubleshooting a complex issue. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, ongoing projects, or the tools they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
