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For Companies At a Glance
- Tasks: Provide top-notch IT support to staff and students, resolving issues efficiently.
- Company: Join HSDC, a vibrant college dedicated to education and community engagement.
- Benefits: Enjoy training opportunities, generous leave, pension plans, and exclusive discounts.
- Why this job: Kickstart your IT career in a supportive environment with growth potential and community involvement.
- Qualifications: Level 2 IT qualification or equivalent experience; passion for IT is essential.
- Other info: Inclusive recruitment process; apply via the application form, not CVs.
The predicted salary is between 20000 - 30000 £ per year.
Overview
First Line Desktop IT Support Technician
Job Details: Job Title: First Line Desktop IT Support Technician
Department: IT
Campus: Havant / South Downs
Salary: Grade 3 Spine Point 11 – £24,299.61
Contract Type: Permanent / Full Time
About the Role
HSDC is seeking a First Line IT Support Technician to work within the IT Support Team providing day-to-day IT support to staff and students at our Havant and South Downs campuses. Reporting to the Team Leader, and working under the supervision of existing IT Technicians, the post holder will be responsible for owning IT support requests from initiation through to their successful resolution.
Responsibilities
- Provide exceptional desktop IT support combined with excellent customer service to staff and students
- Be responsible for the maintenance and support of all College owned IT systems, and provide operational support to the IT Services Team Leader, IT Technicians, and Senior IT Technicians
- Deployment and maintenance of all software and hardware products throughout the end-user College IT estate (including, but not limited to, laptops, desktops, Apple Mac devices, tablets and smartphones)
- Identify and resolve IT issues, faults and problems throughout the IT estate
- Under the direction and supervision of senior IT personnel, provide basic server maintenance and support
- Support senior IT personnel in liaising with external commercial entities to resolve IT issues, faults and problems (including warranty returns)
Qualifications
- Level 2 qualification (ideally in an IT related discipline) – or equivalent experience
- Achieved or willing to work towards a relevant IT related professional qualification
- A keen interest and passion for IT, with a view to growing a career within the sector
- Experience of having worked in a customer facing environment
- Prioritising, managing and scheduling multiple (sometimes conflicting) work flows and customer requests
- Some technical understanding of typical IT Administration/Support requirements. Although training will be provided.
- Proactive, conscientious, with pride in your work and the reputation of the department.
Benefits
- Invest in Your Growth: Access a wide range of training, in-house coaching, workshops, and funding for qualifications. Opportunities for funded research, with potential international travel.
- Teaching Excellence Support: Fully funded Level 3 Award in Education & Training for new teachers. Certificate in Education or PGCE options with financial support and reduced teaching hours for experienced teachers.
- Generous Pension Plans: Benefit from either the Local Government Pension Scheme or Teachers\’ Pension Scheme.
- Ample Time Off: Enjoy a generous annual leave package to maintain a healthy work-life balance.
- Exclusive Discounts: Get an NUS TOTUM card, offering discounts with hundreds of retailers.
- Community Engagement: Participate in volunteering and fundraising for local and national charities. Option to donate through the Give As You Earn (GAYE) scheme.
Application
We strive in offering an inclusive and accessible recruitment and interview process to all candidates. If you have any questions or require any support with reasonable adjustments, please contact the recruitment team. For more information on the position, please connect with the relevant contact for queries. Please note, we appreciate the value of each applicant but kindly ask that you complete an application form as we do not accept CVs.
We reserve the right to bring forward the closing date of the adverts should we receive a sufficient level of interest.
Note: Most roles advertised are posted directly by the college or employing organisation and are not handled by the AoC Recruitment Team. If you would like to hear about interim and/or permanent roles being handled by AoC Recruitment, please send your CV to the recruitment email and a member of the team will be in touch.
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First Line Desktop IT Support Technician employer: HSDC
Contact Detail:
HSDC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Desktop IT Support Technician
✨Tip Number 1
Familiarise yourself with common IT issues and solutions that are relevant to desktop support. This will not only help you in interviews but also demonstrate your proactive approach to learning and problem-solving.
✨Tip Number 2
Network with current IT professionals, especially those in first line support roles. They can provide insights into the day-to-day responsibilities and challenges, which can be invaluable during your application process.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in previous roles. This is crucial as the position requires excellent customer interaction.
✨Tip Number 4
Research HSDC and its IT department to understand their values and culture. Tailoring your approach to align with their mission can make a significant difference in your application.
We think you need these skills to ace First Line Desktop IT Support Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the First Line Desktop IT Support Technician position. Tailor your application to highlight relevant experiences and skills.
Craft a Strong Application Form: Since CVs are not accepted, focus on completing the application form with clear and concise answers. Use specific examples from your past experiences that demonstrate your customer service skills and technical understanding.
Highlight Relevant Qualifications: Make sure to mention any Level 2 qualifications or equivalent experience in IT, as well as any professional qualifications you are working towards. This will show your commitment to the field and your eagerness to grow.
Showcase Your Passion for IT: In your application, express your keen interest in IT and your desire to build a career in this sector. Mention any relevant experiences, such as working in customer-facing roles or any technical projects you've undertaken.
How to prepare for a job interview at HSDC
✨Show Your Customer Service Skills
As a First Line Desktop IT Support Technician, you'll be interacting with staff and students regularly. Make sure to highlight your experience in customer-facing roles and demonstrate your ability to provide exceptional service during the interview.
✨Demonstrate Technical Knowledge
While you may receive training, it's important to show that you have a basic understanding of IT support requirements. Brush up on common IT issues, hardware, and software troubleshooting techniques to impress your interviewers.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific IT support scenarios. Think about past experiences where you've resolved issues or provided support, and be ready to discuss these examples clearly and confidently.
✨Express Your Passion for IT
The role requires a keen interest in IT and a desire to grow within the sector. Be prepared to talk about what excites you about technology and how you plan to develop your skills further in this field.