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For Companies At a Glance
- Tasks: Engage with SME clients, manage a portfolio, and drive revenue growth.
- Company: Join HSBC, a global leader in commercial banking, valuing diversity and individual contributions.
- Benefits: Enjoy hybrid work options, career development support, and a diverse workplace culture.
- Why this job: Make a real impact by helping small businesses thrive while building valuable relationships.
- Qualifications: Experience in banking or financial services, strong customer service skills, and risk management knowledge.
- Other info: This role is hybrid, based in Maidstone, covering the Kent area.
The predicted salary is between 36000 - 60000 £ per year.
Brand: HSBC
Area of Interest: Commercial Banking
Location: Maidstone, GB, ME19 4AE
Work style: Hybrid Worker
Date: 18 Mar 2025
Some careers prize diversity more than others. If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Through Business Banking (BB), our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to-end solutions designed to help small businesses reach their potential.
We are currently seeking a proactive and customer-focused individual to join this team in the role of Relationship Manager.
Your responsibilities will include:
- Face-to-face meetings with SME clients, with 50 - 70 clients in portfolio
- Managing portfolio incomes of approximately £1.5 - £2m and SME clients with a £2-15m turnover
- Driving revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business
- Growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network
- Building a strong understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomes
- Comprehensive understanding of the client through pro-active credit risk assessments and customer due diligence reviews
The ideal candidate for this role will have:
- Experience of working in relevant environment/s, i.e., Business/Corporate Banking, Financial Services would be advantageous
- Proven ability in identifying and meeting customer needs
- Evidence of commercial lending will be advantageous
- Experience of leading and delivering excellent customer service and proactively looking for innovative ways to improve this service
- Experience of building effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
- Comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes
This is a hybrid role based from Maidstone and covering the Kent area.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk.
Relationship Manager - Business Banking - Maidstone employer: HSBC
Contact Detail:
HSBC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager - Business Banking - Maidstone
✨Tip Number 1
Network actively within the local business community in Maidstone. Attend industry events, join local business groups, and connect with potential clients on platforms like LinkedIn to build relationships that could lead to job opportunities.
✨Tip Number 2
Familiarise yourself with HSBC's values and their approach to Business Banking. Understanding their commitment to diversity and customer service will help you align your conversations and demonstrate how you can contribute to their goals.
✨Tip Number 3
Prepare for interviews by researching common challenges faced by SMEs in the Kent area. Being able to discuss these issues and propose solutions will show your proactive approach and understanding of the market.
✨Tip Number 4
Leverage your existing connections in the financial services sector to gain insights into the role and the company culture at HSBC. Personal referrals can significantly enhance your chances of landing an interview.
We think you need these skills to ace Relationship Manager - Business Banking - Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Business or Corporate Banking. Emphasise your ability to manage client portfolios and demonstrate how you've successfully identified and met customer needs.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Relationship Manager role at HSBC. Mention specific examples of how you've driven revenue growth and built strong client relationships in previous roles.
Showcase Your Understanding of Risk Management: Since the role requires a comprehensive understanding of risk management, include any relevant experience you have in conducting credit risk assessments and ensuring compliance with regulatory processes.
Highlight Your Customer Service Skills: Provide examples of how you've delivered excellent customer service and sought innovative ways to improve it. This will demonstrate your proactive approach and commitment to client satisfaction.
How to prepare for a job interview at HSBC
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Relationship Manager in Business Banking. Familiarise yourself with the SME market and how HSBC supports businesses. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Customer Focus
Prepare examples that demonstrate your ability to identify and meet customer needs. Discuss specific instances where you've successfully engaged clients and driven revenue growth, as this is crucial for the role.
✨Highlight Your Networking Skills
Since building effective networks is key, be ready to talk about how you've developed relationships based on trust in previous roles. Share stories that illustrate your ability to connect with various stakeholders and leverage those relationships for business growth.
✨Demonstrate Risk Management Knowledge
Be prepared to discuss your understanding of risk management and compliance. Provide examples of how you've ensured adherence to regulatory processes in past positions, as this is an important aspect of the role at HSBC.
