Regional Head of Premier Relationship Management - North Region

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

This role will be responsible for overseeing the Area Premier Relationship Managers and their teams of Premier Relationship Directors and Managers. This role will include driving the Premier strategy, ensuring exceptional client service and achieving business growth targets. This role will be part of the growth ambition for a business area which is rapidly growing to ensure clients have the best outcome.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Drive Regional Relationship Management strategies to meet business growth objectives.
• Monitor market trends, competitor, and regulatory developments to identify potential risks and opportunities in your region and proactively adapt strategies to mitigate risks and capitalize on opportunities.
• Collaborate with other business areas to ensure integrated service deliveries and first-class premier proposition.
• Be accountable for the teams’ compliance, mitigating risk and coaching to drive the right behaviours.
• Manage and evaluate the performance of Area Premier Relationship Managers and their respective teams to ensure alignment with the bank’s goals.
• Create and promote an environment which values high standards & accountability, and which fosters teamwork and shared success.
• Act as an escalation point for significant client issues and ensure timely resolution.

To be successful in this role you should meet the following requirements:

• Strong understanding and experience of relationship management, uncovering client needs, referring to a specialist within a customer-facing environment.
• Strong knowledge of Wealth journeys and banking products: Retail and/or Mortgages.
• Scale line management experience.
• Excellent communication, stakeholder management and senior leadership skills.
• An ability to identify and effectively act on customer referral opportunities as well as being able to coach your teams to do the same – essential.
• QCF Level 4 Financial Planning desirable – although not essential.

This role is based in the North Region of the UK.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone – no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps ensure you can be interviewed fairly if you have a disability, long-term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email:

Telephone: +44 207 832 8500

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