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For Companies Hamilton with Hybrid working and a choice of shifts to suit your lifestyle! Salary: from £23,205 + excellent benefits Hours: 35 hours per week. If you\’ve got experience of delivering outstanding customer service, why not join our team at HSBC as a Contact Centre Customer Service Advisor and enjoy all the rewards of working for one of the world\’s leading banks. As well as a salary starting from £23,205 for a 35-hour week , we offer free parking, on-site gym, and subsided on-site nursery – not to mention an impressive range of company benefits including 25 days\’ paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds. Please be aware applications are open to all UK residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. You will: Povide our customers with exceptional telephone-based customer service to help resolve their queries in a friendly and professional way. Be resilient, able to work in a busy contact centre environment, and hold conversations with customers on the telephone. Have the technical ability to use multiple systems to process a wide range of transactions at pace, whilst maintaining a high degree of accuracy.
Customer Service Advisor employer: HSBC Careers
Contact Detail:
HSBC Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with HSBC's values and customer service philosophy. Understanding what the bank stands for will help you align your responses during the interview and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Practice common customer service scenarios that you might encounter in a contact center. Being able to showcase your problem-solving skills and how you handle difficult situations can set you apart from other candidates.
✨Tip Number 3
Highlight your technical skills, especially if you have experience with multiple systems or software. Being able to quickly adapt to new technologies is crucial in a busy contact center environment.
✨Tip Number 4
Show your enthusiasm for hybrid working. Be prepared to discuss how you manage your time and productivity in both remote and in-office settings, as this flexibility is a key aspect of the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasize your previous experience in delivering outstanding customer service. Use specific examples that showcase your ability to resolve queries effectively and maintain a friendly demeanor.
Demonstrate Resilience: In your application, mention any experiences that demonstrate your resilience and ability to thrive in a busy contact center environment. This could include handling high call volumes or managing difficult customer interactions.
Showcase Technical Skills: Since the role requires using multiple systems, highlight your technical abilities. Mention any relevant software or systems you are familiar with, and provide examples of how you've used them to process transactions accurately.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job posting, such as 'telephone-based customer service' and 'high degree of accuracy', to ensure your application stands out.
How to prepare for a job interview at HSBC Careers
✨Showcase Your Customer Service Experience
Be prepared to discuss specific examples from your past roles where you delivered outstanding customer service. Highlight situations where you resolved issues effectively and left customers satisfied.
✨Demonstrate Resilience
Since the role involves working in a busy contact center, share experiences that showcase your ability to handle pressure and maintain professionalism during challenging situations.
✨Familiarize Yourself with Technology
The job requires using multiple systems efficiently. Brush up on any relevant software or tools you’ve used before, and be ready to discuss how you adapt to new technologies quickly.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the team dynamics, training processes, and what success looks like in this role. This demonstrates your enthusiasm and commitment.
