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- Tasks: Manage aged debt ledgers and communicate effectively to recover unpaid money.
- Company: Join a leading financial services company with a supportive culture.
- Benefits: Enjoy hybrid working, private healthcare, generous leave, and professional development support.
- Why this job: Make a real impact in finance while developing your skills in a dynamic environment.
- Qualifications: 3 years' experience in collections and credit control, with strong organisational skills.
- Other info: Collaborate with diverse teams and enjoy excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Location: Birkenhead or Manchester (2 days per week in the office)
Permanent
Job Purpose: As part of the Credit Management team, you will be responsible for managing an aged debt ledger which will involve communication at all levels, both verbally & written. In this role you will require to remain calm under pressure, be assertive and have good number skills with the ability to explain financial matters clearly. As credit controller you will be responsible for recovering unpaid money from brokers and clients; proactively dealing with disputes as they arise. To maximise the collection of debt and ensure remedial solutions are provided to ensure aged debt is reduced. To focus on reducing the overdue debt >1 day ensuring cash flow targets are achieved.
Key Responsibilities:
- Debit management and collection of broker/client accounts.
- Provide updates on performance of accounts & provide regular updates on issues & sales ledger performance, including action plans for difficult/doubtful debts.
- Monitor cash allocation and propose corrective action on un-allocated accounts.
- Transactional & Bordereau account reconciliations.
- Manage a high-level workload and pick up any ad hoc activity/projects to support the department.
- To ensure queries are maintained daily and resolved within the agreed timeframe.
- Interaction with Intermediary with regards to credit risk tracking where required.
- Other general administrative duties associated within the Credit Management team.
- To develop effective regular communication links with stakeholders.
- To ensure correct procedures & processes are in place and to continually develop and review.
- Responsible for Credit Control activity ensuring processes are followed in a timely way with actions recorded.
- Escalate serious issues to the Collections Manager for review.
- Maintaining close working relationships with other internal departments.
- Daily maintenance & management of departmental emails & system generated tasks.
Key Skills & Experience:
- Essential
- Excellent organisational skills
- Experience working in a finance environment
- Pro-active, flexible and customer focussed
- Good MS Excel skills (VLOOKUP, & basic pivot tables)
- Good spoken & written skills
- Attention to detail, self-motivated & enthusiastic
- An understanding of the FCA Guidelines
- Experience within collections & receivables or office administration
Additional Skills & Responsibilities:
- Customer focused with the ability to influence others.
- Initiative: Innovative approach to problem solving, anticipating opportunities and the ability to question/challenge existing methods and approaches.
- Interacting with people: Establishing relationships with various teams across the business.
- The ability to communicate effectively at all levels, both verbally and written.
- Show passion with a ‘can do’ attitude.
Qualifications & Educational Requirements:
At least 3 years’ experience within collections and credit control
Benefits:
- Agile/Hybrid working
- Private Healthcare (Aviva)
- Aviva Digital GP
- Employer Pension contribution of 13%
- Annual bonus
- Professional qualification support
- 25 days annual leave (plus bank holidays)
- x2 wellbeing days per year
Credit Controller in Birkenhead employer: HSB
Contact Detail:
HSB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Birkenhead
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance world, especially those who know about credit control. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your communication skills. Since you'll be dealing with brokers and clients, practice explaining financial matters clearly and confidently. Role-play with a mate if you can!
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed high workloads or resolved disputes effectively. This will demonstrate your ability to handle the pressure of a credit controller role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Credit Controller in Birkenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience in finance and collections, and don’t forget to showcase your organisational skills and attention to detail. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that relate to managing aged debt and resolving disputes. Let us know how your proactive approach can help us achieve our cash flow targets.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your ability to convey information clearly. Use concise language and structure your application well. We love seeing candidates who can communicate effectively at all levels!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right people. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at HSB
✨Know Your Numbers
As a Credit Controller, you'll need to demonstrate your strong number skills. Brush up on financial terminology and be ready to explain how you would handle specific scenarios involving debt collection and cash flow management. Practising with real-life examples can really help!
✨Communication is Key
Since the role involves communicating with brokers and clients, practice articulating your thoughts clearly and confidently. Prepare for questions about how you would handle disputes or difficult conversations, and think of examples where you've successfully resolved issues in the past.
✨Stay Calm Under Pressure
The job requires you to remain calm when dealing with overdue debts. Think of situations where you've had to manage stress effectively. During the interview, convey your ability to stay composed and focused, even when faced with challenging circumstances.
✨Show Your Initiative
Employers love candidates who can think outside the box. Be prepared to discuss times when you've proactively solved problems or improved processes in previous roles. Highlight your innovative approach and how it could benefit their credit management team.
