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For Companies At a Glance
- Tasks: Support sales and admin tasks, ensuring top-notch client service and accurate documentation.
- Company: Join HSB, a leading provider of engineering and technology solutions in the UK and Ireland.
- Benefits: Full-time role with opportunities for growth in a diverse and inclusive environment.
- Why this job: Be part of a dynamic team that values innovation and client relationships.
- Qualifications: Strong communication skills and a knack for building relationships are essential.
- Other info: Embrace diversity and equity while developing your career in a supportive workplace.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Join to apply for the Inbound Sales Support Advisor role at HSB | UK and Ireland Office Location: Birkenhead. HSB (UK and Ireland) is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering‑based risk management activities in the UK and Ireland.
Role Overview
As an Inbound Sales Advisor you will provide high‑quality sales and administrative support across the MDIS group, ensuring exceptional client service, accurate documentation, and compliance with regulatory standards. This role plays a key part in enabling the sales team to achieve business objectives by managing quotations, client communications, and internal processes efficiently and professionally.
Sales & Client Support Responsibilities
- Provide general sales support to Business Development Managers, Regional Sales Manager, and the wider MDIS group, offering guidance to both new and existing clients on the full range of MDIS products and services.
- Deliver a comprehensive sales support service within your respective area, including liaising with clients and technical teams to arrange pre‑design meetings.
- Work directly with customers to gather all necessary information for quotations and indications and act as a main point of contact throughout the sales process.
- Follow up with customers via telephone and/or email after initial contact, within set timeframes, to build relationships and increase business turnover.
- Follow up on all formal quotations provided to clients to answer any questions and with the aim to win the business.
- Assist with scheduling appointments in a non‑targeted capacity.
Administrative & Operational Duties
- Manage tasks within set service level agreements (SLAs), including follow‑up on new and outstanding quotes and chasing outstanding payments.
- Issue all required documentation and indicative quotations for MDIS products, and follow up regularly.
- Record all lead data accurately in internal systems to ensure relevant and up‑to‑date information is available.
- Undertake any additional duties as reasonably required.
Compliance & Procedures
- Strictly adhere to MDIS selling practices, methods, policies, and procedures in accordance with FCA rules and external compliance regulations.
- Ensure full understanding and compliance with MDIS company policies and procedures.
Performance & Development
- Achieve agreed objectives and targets, working closely with Sales, Marketing, to support overall business goals.
- Continually aim to meet all KPIs and SLAs related to emails, tasks, and other ad hoc administrative requirements.
- Maintain up‑to‑date knowledge of all MDIS products and services to better support customer interactions.
Communication & Relationship Management
- Communicate effectively and maintain excellent relationships with internal and external stakeholders to support sales objectives.
- Develop key contacts at senior levels within target organisations to foster long‑term business relationships.
Your Profile and Skills
Sales & Client Relationship Skills
- Strong customer service and relationship‑building abilities.
- Excellent communication skills (verbal and written).
- Ability to liaise confidently with clients, senior stakeholders, and technical teams.
- Persuasive and professional telephone manner.
- Proactive follow‑up and client engagement techniques.
- Proven track record of working towards targets in a fast‑paced, high‑volume sales environment.
Administrative & Organisational Skills
- High level of organisation and attention to detail.
- Ability to manage multiple tasks and prioritise effectively.
- Experience working within service level agreements (SLAs) and key performance indicators (KPIs).
- Skilled in scheduling meetings and managing calendars.
- Accurate data entry and record‑keeping.
Sales Support & Quotation Management
- Experience issuing quotations and sales documentation.
- Understanding of sales processes and pipeline management.
- Familiarity with CRM systems or internal databases.
- Ability to support sales teams with reporting and updates.
Compliance & Regulatory Awareness
- Knowledge of FCA rules and compliance standards.
- Understanding of company policies and procedures.
Diversity, Equity & Inclusion
At HSB, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi‑dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process.
Inbound Sales Support Advisor in Manchester employer: HSB | UK and Ireland
Contact Detail:
HSB | UK and Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Support Advisor in Manchester
✨Tip Number 1
Get to know the company inside out! Research HSB's products and services, and understand their values around diversity and inclusion. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with clients and stakeholders, it’s crucial to sound confident and professional. Try role-playing common sales scenarios with a friend or family member to get comfortable.
✨Tip Number 3
Follow up like a pro! After your initial contact, make sure to reach out to potential clients within the set timeframes. This shows your commitment and helps build those all-important relationships that can lead to sales.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of sales support.
We think you need these skills to ace Inbound Sales Support Advisor in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Inbound Sales Support Advisor role. Highlight your relevant experience in sales support and client relationship management, as this will show us you understand what we're looking for.
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have in liaising with clients or stakeholders.
Highlight Your Organisational Skills: We love candidates who can juggle multiple tasks effectively! Make sure to showcase your organisational abilities and any experience you have with managing schedules or adhering to SLAs in your application.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. This way, we can easily track your application and ensure it reaches the right people in our team!
How to prepare for a job interview at HSB | UK and Ireland
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of HSB's products and services. Familiarise yourself with their engineering and technology solutions, as well as the sales processes involved. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an Inbound Sales Support Advisor, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've effectively communicated with clients or resolved issues in the past. This will demonstrate your ability to build relationships and engage with stakeholders.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage multiple tasks and prioritise effectively. Think of specific instances where you've successfully juggled various responsibilities, especially in a fast-paced environment. This will reassure the interviewers that you can handle the demands of the role while adhering to SLAs and KPIs.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you gauge if HSB is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
