Credit Controller in Manchester

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Location: Birkenhead or Manchester (2 days per week in the office)

Employment type: Permanent

Job Purpose: As part of the Credit Management team, you will be responsible for managing an aged debt ledger which will involve communication at all levels, both verbally & written. In this role you will need to remain calm under pressure, be assertive and have good number skills with the ability to explain financial matters clearly. As a credit controller you will be responsible for recovering unpaid money from brokers and clients; proactively dealing with disputes as they arise. To maximise the collection of debt and ensure remedial solutions are provided to reduce aged debt. To focus on reducing the overdue debt >1 day ensuring cash flow targets are achieved.

Key Responsibilities

• Debit management and collection of broker/ client accounts.
• Provide updates on performance of accounts & provide regular updates on issues & sales ledger performance, including action plans for difficult/ doubtful debts.
• Monitor cash allocation and propose corrective action on un‑allocated accounts.
• Transactional & Bordereau account reconciliations.
• Manage a high‑level workload and pick up any ad hoc activity/ projects to support the department.
• Ensure queries are maintained daily and resolved within the agreed timeframe.
• Interaction with Intermediary with regards to credit risk tracking where required.
• Other general administrative duties associated within the Credit Management team.
• Develop effective regular communication links with stakeholders.
• Ensure correct procedures & processes are in place and to continually develop and review.
• Responsible for Credit Control activity ensuring processes are followed in a timely way with actions recorded.
• Escalate serious issues to the Collections Manager for review.
• Maintain close working relationships with other internal departments.
• Daily maintenance & management of departmental emails & system generated tasks.

Essential Skills & Experience

• Excellent organisational skills.
• Experience working in a finance environment.
• Pro‑active, flexible and customer focussed.
• Good MS Excel skills (VLOOKUP, & basic pivot tables).
• Good spoken & written skills.
• Attention to detail, self‑motivated & enthusiastic.

Desirable Skills & Experience

• An understanding of the FCA Guidelines.
• Experience within collections & receivables or office administration.

Additional Skills & Responsibilities

• Customer focused with the ability to influence others.
• Initiative: Innovative approach to problem solving, anticipating opportunities and the ability to question/challenge existing methods and approaches.
• Interacting with people: Establishing relationships with various teams across the business.
• The ability to communicate effectively at all levels, both verbally and written.
• Show passion with a ‘can do’ attitude.

Qualifications & Educational Requirements

• At least 3 years’ experience within collections and credit control.

Benefits

• Agile/Hybrid working.
• Private Healthcare (Aviva).
• Aviva Digital GP.
• Employer Pension contribution of 13%.
• Annual bonus.
• Professional qualification support.
• 25 days annual leave (plus bank holidays).
• x2 wellbeing days per year.