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- Tasks: Join our global Technical Support team as a proactive Shift Engineer, mentoring support teams.
- Company: HSB Technical Ltd is a specialist recruiter in Power & Propulsion, Maritime Shipping, and Energy sectors.
- Benefits: Enjoy a competitive salary, shift allowance, and the chance to work on exciting projects.
- Why this job: Be part of a well-regarded company, enhancing your skills while delivering top-notch customer service.
- Qualifications: Experience in Customer Service, Network Operations, and a technical engineering background is preferred.
- Other info: This is a permanent role with 12-hour shifts, offering a dynamic work environment.
The predicted salary is between 30000 - 34000 £ per year.
Position: Technical Support Engineer
Job ID: 2394/6
Location: Redhill Surrey
Rate/Salary: £30-£34K +£3500 shift allowance
Benefits: Plus 4 on 4 off shift allowance (12 hour shifts)
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Technical Support Engineer
Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the Technical Support Engineer:
•Strong commercial awareness with the ability to work independently and take initiative.
•Eager to continuously learn and support new systems and services.
•Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone
•Excellent customer service skills, with confidence in both phone and face-to-face interactions.
•Determining priorities in an environment where customer demand varies constantly.
• Keeping up to date with product knowledge, technical and regulatory changes
• Managing other Shift workers
Qualifications and requirements for the Technical Support Engineer:
Desirable Experience
•Experience in Customer Service and Network Operations
•Technical Engineering background
Familiarity with MOD systems and equipment support
•Hands-on experience with Inmarsat and/or VSAT systems
•Knowledge of customer equipment and systems, including:
•Maritime satellite equipment (Inmarsat)
VSAT systems (Intellian, Seatel, T&T)
Land mobile systems (BGAN, Iridium, Thuraya, GX)
IP networking (e.g., CCNA, JNCIA)
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
Technical Support Engineer employer: HSB Technical
Contact Detail:
HSB Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Inmarsat and VSAT systems. Having hands-on experience or even a basic understanding of these systems can set you apart from other candidates.
✨Tip Number 2
Demonstrate your customer service skills during any interactions with us. Be prepared to share examples of how you've effectively resolved customer issues in the past, as this role heavily relies on excellent communication and problem-solving abilities.
✨Tip Number 3
Show your eagerness to learn by researching the latest trends and updates in maritime satellite technology. This will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 4
Network with professionals in the maritime and technical support sectors. Engaging with industry groups or forums can provide valuable insights and connections that may help you land the job with us.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and network operations. Emphasise any technical engineering background and familiarity with maritime satellite equipment, as these are key for the Technical Support Engineer role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific experiences that demonstrate your ability to troubleshoot issues and provide excellent customer service, especially in high-pressure environments.
Showcase Technical Skills: Clearly outline your technical skills related to Inmarsat, VSAT systems, and IP networking. If you have certifications like CCNA or JNCIA, be sure to include them, as they will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Technical Support Engineer.
How to prepare for a job interview at HSB Technical
✨Show Your Technical Knowledge
Make sure to brush up on your technical skills related to maritime satellite equipment and IP networking. Be prepared to discuss your hands-on experience with systems like Inmarsat and VSAT, as this will demonstrate your capability to handle the role effectively.
✨Demonstrate Customer Service Skills
Since the role requires excellent customer service skills, think of examples from your past experiences where you successfully resolved customer issues. Highlight your ability to communicate clearly and confidently, both over the phone and in person.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle varying customer demands and troubleshoot technical issues. Practise articulating your thought process and decision-making skills in these scenarios to show your proactive approach.
✨Research the Company and Industry
Familiarise yourself with HSB Technical Ltd and their clients in the Power & Propulsion and Maritime sectors. Understanding their business model and recent developments will help you tailor your responses and show genuine interest in the position.
