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- Tasks: Join our global Technical Support team, mentoring and guiding support staff to resolve customer queries.
- Company: HSB Technical Ltd is a specialist recruiter in Power & Propulsion, Maritime Shipping, and Energy sectors.
- Benefits: Enjoy a competitive salary, shift allowance, and a permanent position with 4 on 4 off shifts.
- Why this job: Be part of a well-regarded company, enhancing your technical skills while delivering excellent customer service.
- Qualifications: Experience in customer service, network operations, and familiarity with maritime satellite systems is desirable.
- Other info: This role offers the chance to work in a dynamic environment with opportunities for continuous learning.
Ensure all your application information is up to date and in order before applying for this opportunity.
Job ID: 2394/4
Location: Cornwall
Rate/Salary: £30-£34K + £3500 shift allowance
Benefits: Plus 4 on 4 off shift allowance (12 hour shifts)
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position:
Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and playing a key role in delivering 24/7 service to the client. HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the Technical Support Engineer:
- Strong commercial awareness with the ability to work independently and take initiative.
- Eager to continuously learn and support new systems and services.
- Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone.
- Excellent customer service skills, with confidence in both phone and face-to-face interactions.
- Determining priorities in an environment where customer demand varies constantly.
- Keeping up to date with product knowledge, technical and regulatory changes.
- Managing other Shift workers.
Qualifications and requirements for the Technical Support Engineer:
- Experience in Customer Service and Network Operations.
- Technical Engineering background.
- Familiarity with MOD systems and equipment support.
- Hands-on experience with Inmarsat and/or VSAT systems.
- Knowledge of customer equipment and systems, including Maritime satellite equipment (Inmarsat), VSAT systems (Intellian, Seatel, T&T), Land mobile systems (BGAN, Iridium, Thuraya, GX), IP networking (e.g., CCNA, JNCIA).
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
Technical Support Engineer employer: HSB Technical
Contact Detail:
HSB Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Inmarsat and VSAT systems. Being able to discuss these technologies confidently during an interview will show your technical knowledge and enthusiasm for the role.
✨Tip Number 2
Highlight any previous experience you have in customer service or technical support roles. Be prepared to share examples of how you've successfully resolved customer issues, as this will demonstrate your problem-solving skills and ability to work under pressure.
✨Tip Number 3
Research HSB Technical Ltd and their clients to understand their business model and the sectors they operate in. This knowledge will help you tailor your responses in interviews and show that you're genuinely interested in the company and its mission.
✨Tip Number 4
Prepare to discuss your approach to teamwork and mentoring, as the role involves guiding 1st and 2nd line support teams. Think of examples where you've successfully collaborated with others or taken on a leadership role, as this will highlight your suitability for the position.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and technical engineering. Emphasise any familiarity with MOD systems, Inmarsat, or VSAT systems, as these are key for the Technical Support Engineer role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technical support and your ability to mentor others. Mention specific examples of how you've resolved customer queries effectively in the past.
Highlight Relevant Skills: In your application, clearly outline your skills in troubleshooting, customer service, and technical knowledge. Make sure to mention any certifications like CCNA or JNCIA that relate to IP networking.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Technical Support Engineer.
How to prepare for a job interview at HSB Technical
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical skills related to the systems mentioned in the job description, such as Inmarsat and VSAT. Be prepared to discuss your hands-on experience and how you've applied your knowledge in previous roles.
✨Demonstrate Customer Service Skills
Since this role requires excellent customer service abilities, think of examples where you've successfully resolved customer issues. Highlight your communication skills and how you can explain complex technical concepts clearly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time scenarios. Practice articulating how you would prioritise tasks and manage customer demands in a fast-paced environment.
✨Research the Company and Industry
Familiarise yourself with HSB Technical Ltd and their clients in the Power & Propulsion and Maritime sectors. Understanding their business will help you tailor your responses and show genuine interest in the role.
