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- Tasks: Manage UK Government support cases and coordinate technical issues from start to finish.
- Company: HSB Technical Ltd, a specialist recruiter in Power & Propulsion and Maritime sectors.
- Benefits: Competitive salary and great benefits in a permanent role.
- Why this job: Be the key link between teams and make a real impact on technical service delivery.
- Qualifications: Experience in technical communications and MOD networks required.
- Other info: Opportunity for travel and excellent career growth in a well-regarded business.
The predicted salary is between 36000 - 60000 £ per year.
Position: Technical Service Delivery Manager
Job ID: 2394/14
Location: Surrey
Rate/Salary: Competitive Salary
Benefits: Great Benefits
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of Technical Service Manager. Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you’ll coordinate technical cases from start to finish, ensuring issues are resolved quickly and effectively. HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the Technical Service Delivery Manager:
- Manage and coordinate all CSCS4 support cases for UK Government contracts
- Liaise with MOD teams, engineers, and stakeholders to resolve technical issues
- Oversee service visits, logistics, and equipment management
- Provide updates to senior management and deliver process improvements
- Train and support engineering staff and assist with new service launches
- Organise and manage engineer service visits, ensuring correct equipment, documentation, and logistics are in place
Qualifications and requirements for the Technical Service Delivery Manager:
- DV Security Clearance (or ability to obtain)
- Royal Navy technical communications experience (COMSAT, MILSAT, MNE, Message Handling)
- Strong understanding of MOD networks (land & sea)
- Technical background in electronics, IT networking, and satellite comms
- Excellent communication, organisation, and problem-solving skills
- Flexibility to travel as required
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
Technical Service Delivery Manager in London employer: HSB Technical
Contact Detail:
HSB Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the Power & Propulsion or Maritime sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Service Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by brushing up on your MOD networks knowledge. We suggest you create a list of potential questions related to CSCS4 support cases and practice your answers. Confidence is key!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve resolved technical issues quickly and effectively. We want to see how you can bring that experience to the table!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our network.
We think you need these skills to ace Technical Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Service Delivery Manager role. Highlight your experience with UK Government contracts and any relevant technical skills that match the job description. We want to see how you fit into our world!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with MOD networks and your problem-solving skills. We love a good story, so make it engaging!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at HSB Technical
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to electronics, IT networking, and satellite communications. Be ready to discuss specific projects or experiences that showcase your expertise in these areas, especially as they relate to MOD networks.
✨Understand the Role
Familiarise yourself with the responsibilities of a Technical Service Delivery Manager. Think about how your past experiences align with managing support cases, liaising with stakeholders, and overseeing service visits. Prepare examples that demonstrate your ability to meet SLA/KPI targets.
✨Communication is Key
Since this role involves liaising with various teams and stakeholders, practice articulating your thoughts clearly and concisely. Consider how you would explain complex technical issues to non-technical audiences, as effective communication will be crucial in this position.
✨Show Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your organisational skills and flexibility, especially in situations where you had to manage logistics or coordinate service visits under pressure.
