Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate a team of marine service engineers for maintenance and troubleshooting.
- Company: HSB Technical Ltd is a leading recruiter in marine and energy sectors.
- Benefits: Enjoy 25 days holiday, annual bonus, healthcare, and flexible working options.
- Why this job: Join a respected company and make an impact in the marine industry.
- Qualifications: Engineering qualification or equivalent experience with 3 years in marine engines required.
- Other info: Office-based role with opportunities for career growth and development.
The predicted salary is between 40000 - 48000 £ per year.
Position: Service Controller
Job ID: 130/25
Location: Office Based (4 days a week on-site)
Rate/Salary: £40,000 – £48,000 per annum
Benefits:
- 25 Days Holiday + Bank Holidays (with option to purchase 5 additional days)
- Annual Bonus
- Laptop & Mobile Phone Provided
- Up to 7% Pension, Life Assurance, Share Scheme
- Comprehensive Healthcare Package (medical, dental, optical, physio, hearing)
- Enhanced Family Leave & Flexible Working Options
- Mental Health Support & Long Service Recognition Awards
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Service Controller
Typically, this person will coordinate and manage a team of marine service engineers, supporting planned maintenance, troubleshooting, and emergency call-outs for marine diesel engines and generator systems. You will be responsible for service scheduling, technical support, and ensuring work is carried out to the highest standards, including compliance with maritime safety and regulatory requirements.
HSB Technical\’s client is an established and well-regarded business entity within the marine diesel engine and power systems sector.
Duties and responsibilities of the Service Controller:
• Respond to customer queries and emergency breakdown requests across commercial, defence, and leisure marine sectors
• Schedule and dispatch marine service engineers based on skillset, location, and urgency
• Plan and monitor service jobs including vessel inspections, diagnostics, repairs, overhauls, and commissioning activities
• Accurately open, update, and close work orders ensuring full compliance with documentation, billing, and reporting standards
• Oversee approximately 100 live service orders per month, valued at approx. £300k
• Act as a key liaison between engineering teams, clients, and other stakeholders such as port authorities or shipyard managers
• Track real-time job progress and keep clients updated throughout the service lifecycle
• Conduct regular 1-2-1s, performance reviews, and toolbox talks with a team of 4-8 engineers
• Ensure safety and operational compliance across shipyard, dockside, and on-board environments
• Drive key service KPIs including First Time Fix, promise date adherence, and profitability metrics
Qualifications and requirements for the Service Controller:
• Recognised engineering qualification (mechanical/marine) or equivalent experience
• Minimum 3 years\’ experience within the marine diesel engine or generator engine industry
• Strong understanding of marine power and propulsion systems including main engines, auxiliary engines, and supporting systems (fuel, cooling, exhaust, control)
• Proven experience in managing or coordinating field service engineers
• Excellent planning, scheduling, and problem-solving skills
• IT literate, with knowledge of Microsoft Office and service/job management systems (e.g. SAP, DBSi, or similar)
• Understanding of maritime safety legislation and class society standards is desirable
• Strong communication and customer-facing skills
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
Customer Service Controller in Leeds employer: HSB Technical Ltd
Contact Detail:
HSB Technical Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Controller in Leeds
✨Tip Number 1
Familiarise yourself with the marine diesel engine and generator systems. Understanding the technical aspects of these systems will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the marine industry, especially those who work with service controllers or marine engineers. Attend industry events or join relevant online forums to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss your experience in managing teams and coordinating service operations. Be ready to share specific examples of how you've successfully handled scheduling, problem-solving, and customer interactions in previous roles.
✨Tip Number 4
Research HSB Technical Ltd and their clients thoroughly. Understanding their values, projects, and the sectors they operate in will allow you to tailor your conversations and show that you're a great fit for their team.
We think you need these skills to ace Customer Service Controller in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the marine diesel engine or generator engine industry. Emphasise your engineering qualifications and any specific skills related to service scheduling and team management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with marine power systems and how you can contribute to the team's success, particularly in managing service engineers and ensuring compliance.
Highlight Key Skills: In your application, focus on key skills such as planning, scheduling, problem-solving, and communication. Provide examples of how you've successfully managed service operations or led teams in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Controller role.
How to prepare for a job interview at HSB Technical Ltd
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of marine power and propulsion systems. Be prepared to discuss specific experiences you've had with marine diesel engines or generator systems, as this will demonstrate your expertise and suitability for the role.
✨Demonstrate Strong Communication Skills
As a Service Controller, you'll be liaising with various stakeholders. Practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've effectively communicated with clients or team members in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage service schedules or handle emergency breakdowns. Be ready to explain your thought process and the outcomes of your decisions.
✨Highlight Your Leadership Experience
Since you'll be overseeing a team of engineers, it's crucial to showcase any previous leadership or management experience. Prepare to discuss how you've conducted performance reviews or managed team dynamics in the past.
