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- Tasks: Lead the strategy and performance of IT Infrastructure & Workplace Services at HS2.
- Company: Join HS2 Ltd, the UK's pioneering high-speed rail network.
- Benefits: Competitive salary, flexible benefits fund, and professional development opportunities.
- Other info: Embrace a culture of inclusion and safety while advancing your career.
- Why this job: Make a real impact on critical infrastructure and workplace services in a dynamic environment.
- Qualifications: Experience in IT infrastructure management and supplier relationship skills required.
The predicted salary is between 61622 - 77028 £ per year.
Birmingham, United Kingdom
Base salary: £61622 pa to £77028 pa depending on skills and experience. In addition, we offer a flexible benefits fund of 20% which is paid on top of the base salary and is fully pensionable, as well as a range of competitive benefits.
HS2 Ltd endeavours to ensure everyone working for us and with us feels included, thrives and achieves their full potential. In practice, this means we are positive and inclusive about making adjustments, providing flexible working, encouraging our staff networks to flourish and providing personal and professional development opportunities.
As the Principal IT Platform Manager (Infra & Workplace) sits within the Platforms & Operations function and is accountable for HS2’s Infrastructure (compute, cloud, network) and Workplace Services (End user compute, digital workspace, meeting rooms). The role is responsible for the delivery, maintenance and availability of critical infrastructure and oversees supplier resources providing development and management services.
About the role:
- Direct the strategy, operation and performance of the IT Infrastructure & Workplace Services Platform, proactively managing services and balancing business objectives with financial and supplier performance.
- Oversee the planning, installation, maintenance and acceptance of new and updated infrastructure and workplace components and infrastructure-based services. Align to service expectations, security requirements and other quality standards.
- Lead the design and delivery of Infrastructure (compute, cloud, network) and Workplace Services (End user compute, digital workspace, meeting rooms), ensuring that agreed support models, security requirements, and other quality standards are met.
- Provide technical leadership to optimise the performance and outcomes of IT Infrastructure and Workplace Services.
- Provide technical leadership and management of suppliers and resources providing the delivery of capability within IT Infrastructure and Workplace Services.
- Ensure that appropriate action is taken to anticipate, investigate, and resolve problems in systems and services, enabling development of problem solutions.
- Oversee resources from suppliers, ensuring that they meet agreed SLAs, KPIs and targets.
- Direct the definition of IT Infrastructure & Workplace Services strategy and a technical roadmap with suppliers and resources.
- Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work, and support and comply with all organisational initiatives, policies and procedures on EDI.
About you:
Skills:
- Technology service management. Ability to manage the provision of technology-based services to meet defined organisational needs.
- IT infrastructure. Ability to lead the deployment, configuration, and operation of IT infrastructure including cloud systems and networking.
- IT operations management. Supporting the Operations team in ensuring the successful delivery on infrastructure & workplace services.
- Supplier management. Ability to align HS2’s supplier performance objectives and activities with sourcing strategies and plans, balancing costs, efficiencies, and service quality.
- Stakeholder relationship management. Ability to influence stakeholder attitudes, decisions, and actions for mutual benefit.
Knowledge:
- Knowledge of the IT Infrastructure and EUC technology used in HS2 IT, and the industry that the company operates in.
- Knowledge of a range of delivery methodologies (e.g., but not limited to waterfall, agile or lean), their implications and how they can be integrated into IT initiative delivery.
- Knowledge of the technology service provider landscape, understanding where future chances exist for collaboration and continuous improvement.
- Knowledge of digital information technology, trends, and the opportunities they present.
Type of experience:
- Experience overseeing critical IT infrastructure in a similar environment to the one presented in HS2.
- Experience managing an infrastructure delivery team to maintain expected service levels.
- Experience managing service delivery in a complex, multi-vendor environment.
- Experience of collaborating with or managing suppliers and vendors, especially in a multi-vendor environment.
The post-holder is expected to behave at all times in a manner consistent with the HS2 values of Safety, Leadership, Integrity and Respect. It is expected that you will actively promote and embed Equality, Diversity and Inclusion (EDI) in all your work and support and comply with all organisational initiatives, policies and procedures on EDI.
As HS2 Ltd do not hold a sponsorship license from the Home Office, we are not able to provide sponsorship to any applicant. Applicants must already have the Right to Work in the UK at the time of application and our process involves a Right to Work validation prior to the interview stage. Note, there are certain types of time-bound visas that we cannot accept.
Any offers made to applicants will be subject to satisfactory completion of pre-employment checks which include Nationality & Immigration Status, employment references, DBS, Financial and Education checks.
We ask for a variety of detail in your online application, however we perform the first assessment of suitability for a role based solely on the information in your CV. In a further development of our efforts to create a more diverse workforce, your CV will be anonymised and personal information will be removed during the first stage of the application review. This removes bias from the process and makes it even more important that you attach an updated word version of your CV for each new application ensuring you include evidence directly related to the criteria in the job advert. Any applications received after the closing date will not be considered.
About Us
High Speed 2 (HS2 Ltd) will be the UK’s new high speed rail network. As well as improving capacity, the new scheme will shorten journey times between a number of Britain’s major population centres, boost the economy and create thousands of jobs. HS2 Ltd will create a skills legacy and develop a diverse range of talent. We aim to be a leader in EDI practice by creating a safe & inclusive working environment for all our staff - living our values of Safety, Respect, Integrity and Leadership.
In practice, this means we are positive and inclusive about making adjustments, providing flexible working, encouraging our staff networks to flourish and providing personal and professional development opportunities. HS2 Ltd is also a safety-critical organisation. Employees are required to ensure reasonable care of their own and others’ health and safety by taking personal responsibility for working to our ‘Safe at Heart’ programme principles and following safe working procedures at all times.
Principal IT Platform Manager (Infrastructure & Workplace) in Birmingham employer: HS2
Contact Detail:
HS2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal IT Platform Manager (Infrastructure & Workplace) in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Principal IT Platform Manager role.
✨Tip Number 2
Prepare for those interviews! Research HS2 Ltd and understand their values, especially around EDI. Be ready to discuss how your experience aligns with their goals in IT infrastructure and workplace services.
✨Tip Number 3
Showcase your skills! Bring examples of your past work that demonstrate your ability to manage IT infrastructure and supplier relationships. Use real-life scenarios to illustrate how you've tackled challenges in similar environments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining HS2 Ltd and contributing to their mission of creating a diverse and inclusive workforce.
We think you need these skills to ace Principal IT Platform Manager (Infrastructure & Workplace) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Principal IT Platform Manager role. Highlight your experience with IT infrastructure and workplace services, and don’t forget to showcase your leadership skills!
Showcase Relevant Experience: When filling out your application, focus on your past experiences that align with the job description. Talk about your successes in managing suppliers and delivering IT services in complex environments.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at HS2
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT infrastructure, cloud systems, and networking. Be ready to discuss specific technologies you've worked with and how they relate to HS2's needs. This shows you're not just familiar with the concepts but can also apply them in a real-world context.
✨Showcase Your Leadership Skills
As a Principal IT Platform Manager, you'll need to demonstrate your ability to lead teams and manage suppliers effectively. Prepare examples of past experiences where you've successfully directed projects or resolved conflicts, highlighting your approach to stakeholder management and collaboration.
✨Align with HS2’s Values
Familiarise yourself with HS2's core values: Safety, Leadership, Integrity, and Respect. Think about how your personal values align with these and be prepared to share examples of how you've embodied these principles in your previous roles, especially in promoting Equality, Diversity, and Inclusion.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities in complex, multi-vendor environments. Practice articulating your thought process in tackling challenges related to IT infrastructure and workplace services, as this will showcase your strategic thinking and operational expertise.