At a Glance
- Tasks: Support facilities services, ensuring a high standard of office operations and maintenance.
- Company: Join HS2 Ltd, a forward-thinking company committed to inclusivity and employee development.
- Benefits: Competitive salary, flexible benefits fund, and opportunities for personal and professional growth.
- Other info: Flexible working options and a commitment to equality, diversity, and inclusion.
- Why this job: Be part of a dynamic team making a real difference in workplace environments.
- Qualifications: Strong organisational skills, customer service experience, and a proactive attitude.
The predicted salary is between 23000 - 27059 £ per year.
Description
Base salary: £23,000pa to £27,059pa depending on skills and experience.
In addition, we offer flexible benefits fund of 10% which is paid on top base salary and is fully pensionable, as well as a range of competitive benefits - check them out in the Benefits section on our website.
HS2 Ltd endeavours to ensure everyone working for us and with us feels included, thrives and achieves their full potential.
In practice, this means we are positive and inclusive about making adjustments, providing flexible working, encouraging our staff networks to flourish and providing personal and professional development opportunities.
Reporting to the Facilities Manager, to work as part of a virtual team to support the delivery of a range of Facilities services, to ensure all corporate HS2 premises are fully operational and always set up to a high standard.
About the Role
- Review, process and report any building maintenance faults to the contracted FM Service Provider or Landlord, to ensure offices are fully operational.
- Answer general facilities queries and service requests from staff via email, phone and face to face, recommend alternatives sources/courses of action if unable to
- assist, to ensure that high standard customer service is delivered.
- Allocate facilities (i. e. lockers) as required and maintain a tracking log to ensure all allocated facilities and equipment is accounted for.
- Request or create security passes for all HS2 offices and maintain tracking log/database to ensure all information is accurate and up-to-date.
- Required to visit other HS2 sites on a rota basis, taking on a more management responsibilities when assuming the role as the only facilities contact on site.
- Maintain the visual standards of all meeting rooms and communal office areas in line with agreed standards and requirements.
- Stock check and order stationery and tea and coffee supplies to ensure refreshments are always available.
- Install and remove posters and signage as directed to ensure visual information is accurate and up-to-date.
- Carry out some light labouring duties to ensure all site specific set ups are appropriate, timely and in line with agreed standards and requirements, ensuring the wellbeing and safety to all staff on site.
- Carry out visual checks of Defib machines and carry out regular building inspections, focusing on ensuring the safety of all employees – such as fire exits /corridors are kept clear of blockages.
- Support the recruitment and management of key voluntary roles such as First Aiders, Fire Wardens to ensure compliance with legislation and regulation requirements.
- Support the co-ordination of all DSE Assessments for all new employees
- Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work, and support and comply with all organisational initiatives, policies and procedures on EDI.
About You
Skills
- Ability to apply attention to detail, highly organised and efficient approach to tasks.
- Ability to work in accordance with good health and safety and manual handing practices.
- Ability to meet deadlines with a can-do attitude to problem solving with the end user at the forefront of decision-making
- A good team member and supportive colleague
- Willingness to undertake health and safety training including manual handling principles and practice.
- Ability to manage own workload and work independently without continuous supervision.
Knowledge
- MS Office suite (inc. Teams)
- MS Excel – working with large data sets
- Previous experience of Estates / Facilities Management
Type of Experience
- Previous experience in a customer facing and supporting role.
- Experience of responding effectively to reactive work requests
- Ability to work as part of a virtual team in a cohesive and communicative manner
- A passion for continuous improvement and new ways of working.
- Willing to work flexibly to meet the requirements of the role.
We ask for a variety of detail in your online application, however we perform the first assessment of suitability for a role based solely on the information in your CV.
In a further development of our efforts to create a more diverse workforce, your CV will be anonymised and personal information will be removed during the first stage of the application review.
This removes bias from the process and makes it even more important that you attach an updated word version of your CV for each new application ensuring you include evidence directly related to the criteria in the job advert.
Watch this video on how we remove bias in the recruitment process: Removing bias in the recruitment process - You Tube
Any applications received after the closing date will not be considered.
