At a Glance
- Tasks: Lead and manage the delivery of key projects for the Rail Systems Alliance.
- Company: Join HS2 Ltd, a leader in infrastructure with a focus on inclusion and equality.
- Benefits: Competitive salary, flexible working, and a supportive work environment.
- Other info: Dynamic role with opportunities for career growth in a high-profile organisation.
- Why this job: Make a real impact on major projects while promoting diversity and inclusion.
- Qualifications: Experience in project management and strong communication skills required.
The predicted salary is between 59268 - 69727 £ per year.
Salary: £59,268 to £69,727 + 20% flex fund
Location: London
HS2 Ltd is committed to ensuring everyone feels included, thrives and achieves their full potential. We promote safety and equality through flexible working and support networks.
About the role:
- Manage the delivery of the relevant aspects of the Alliance agreement and associated processes, remedial action, forecasting and planning so the Alliance can achieve its objectives and those of HS2.
- Coordinate and support the design, development and delivery of the operating model for the Rail Systems Alliance, including applicable management systems.
- Own and lead the development, implementation and management of the business processes, systems, and structures of the Alliance.
- Develop, implement and report on the Alliance Business Plan to deliver the objectives of the Alliance in compliance with the Alliance Agreement.
- Support the development and management of the "best for role" processes for selection of Alliance roles.
- Support the monitoring of performance, leading projects where applicable to improve performance.
- Lead specific projects on behalf of the Alliance to improve efficiency and effectiveness of the Alliance.
- Lead, develop and implement the Alliance management plan.
- Coordinate and support the development and delivery of the Alliance Delivery Team governance plan.
- Manage the procurement and contract management of any additional procurement activities to support the delivery of the Alliance.
- Coordinate and support the development and delivery of the Alliance mobilisation plan.
- Actively promote and embed Equality, Diversity and Inclusion (EDI) in all your work, and support and comply with all organisational initiatives, policies and procedures on EDI.
Skills:
- Project Management – the ability to develop, plan and integrate projects to optimise target costs, dependencies, risk management and project benefits.
- Communication – interpersonal skills in communicating verbally and in writing, with the ability to take multiple pieces of potentially complex information and present this clearly in written materials.
- Problem Solving – the ability to identify problems and review related information to manage the development and evaluation of options and implementation of solutions, including the ability to manage and plan multiple workstreams and consider the competing demands of stakeholders, cost, time and quality.
- Decision Making – the ability to identify, manage, gather and synthesize the necessary information and facilitate the identification of options and the application of judgment based on logic and reason analysis.
- Influencing & Negotiating – the ability to influence and negotiate with internal functions and external supply chain partners and reconcile functional requirements with delivery demands.
- Developing & Maintaining Relationships – ability to establish and maintain relationships with internal and external stakeholders to resolve emergent risk situations.
Knowledge:
- Knowledge of business processes, and how to effectively operate within HS2 processes and governance.
- Knowledge of major projects or programmes (policy, development and/or delivery).
- Understanding of project and programme management techniques and processes.
- Awareness of the technical elements of the relevant scope of work within the overall HS2 programme, including interdependencies.
- Management of complex interfaces with multiple parties, preferably within the context of a major infrastructure project.
- Awareness of the nature of the relevant contract / agreement structures and the design and application of appropriate performance systems.
Type of Experience:
- Experience of project lifecycles, including planning, procuring, developing and implementing project activities.
- Experience of successfully influencing stakeholders in situations of high ambiguity.
- Experience of leading, managing people and working across functions and disciplines to deliver complex objectives.
- Experience of working in an environment with a high degree of scrutiny.
- Experience of matrix management of teams, and line management of others.
- Experience of tracking business performance against KPIs and providing the results or reports to senior stakeholders in a way they can interpret.
- Experience of developing or managing business processes.
- Experience of business processes and how to effectively operate within large complex corporate environments.
- Experience of effective governance frameworks and dimensions, preferably in a government or corporate organisation.
Senior Support Services Manager employer: HS2 (High Speed Two) Ltd
HS2 Ltd is an exceptional employer that prioritises inclusivity and employee growth, offering a competitive salary alongside a generous 20% flex fund. Located in London, the company fosters a collaborative work culture where safety, equality, and professional development are at the forefront, ensuring that every team member can thrive and contribute meaningfully to major infrastructure projects.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Services Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at HS2 or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to project management and stakeholder engagement. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show off your problem-solving skills during interviews. Think of specific examples where you’ve tackled complex issues or improved processes. This will demonstrate your ability to handle the challenges of the Senior Support Services Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Support Services Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your experience aligns with the role of Senior Support Services Manager. We want to see how you can manage projects and lead teams effectively, so don’t hold back on showcasing your relevant skills!
Showcase Your Communication Skills:Since this role requires strong communication abilities, ensure your written application is clear and concise. Use straightforward language to convey complex ideas, just like you would in a project report. Remember, we’re looking for clarity and professionalism!
Highlight Your Problem-Solving Experience:In your application, share specific examples of how you've tackled challenges in previous roles. We love seeing candidates who can think critically and come up with effective solutions, especially in high-pressure situations. Make it relatable to the Alliance context!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at HS2 (High Speed Two) Ltd
✨Know the Alliance Inside Out
Before your interview, dive deep into HS2 Ltd's Alliance agreement and its objectives. Understand how the role of Senior Support Services Manager fits into the bigger picture. This will not only show your enthusiasm but also help you articulate how your skills can directly contribute to achieving those goals.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of your project management experience. Highlight how you've developed, planned, and integrated projects in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewers to see your impact.
✨Communicate Clearly and Confidently
Since communication is key for this role, practice articulating complex information in a clear and concise manner. Prepare to explain how you've successfully communicated with stakeholders in previous roles, especially in high-pressure situations. This will demonstrate your interpersonal skills and ability to manage relationships effectively.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Think of scenarios where you've identified issues, evaluated options, and implemented solutions. Be ready to discuss how you managed competing demands and ensured quality outcomes, as this will showcase your decision-making prowess.
