At a Glance
- Tasks: Lead the management of HS2’s Dynamics 365 and Power Platform, ensuring top-notch service quality.
- Company: Join HS2, a forward-thinking organisation committed to innovation and inclusivity.
- Benefits: Competitive salary plus a flexible benefits fund of 20% on top of your base salary.
- Other info: Promote equality, diversity, and inclusion in a supportive workplace culture.
- Why this job: Shape the future of technology platforms while making a real impact in a dynamic environment.
- Qualifications: Experience in IT service delivery and strong leadership skills required.
The predicted salary is between 46406 - 54595 £ per year.
Base salary: £46,406 pa to £54,595 pa depending on skills and experience. In addition, we offer a flexible benefits fund of 20% which is paid on top of base salary and is fully pensionable.
About the Role
The Senior Platform Manager (D365 & Power Platform) sits within the Platforms & Operations function and is responsible for the effective management of HS2’s Dynamics 365 and Power Platform capabilities. This role is responsible for the overall service quality of platforms and for using and applying knowledge of business goals and platform specific requirements to frame problems and set priorities for internal and external delivery teams.
Responsibilities
- Manage the day‑to‑day operations of suppliers who deliver platform development capabilities on behalf of HS2.
- Provide support and guidance to all direct reports.
- Define and implement platform strategy and vision, supporting the business in defining the future strategy for platforms and subsequent platform requirements.
- Act as HS2’s principal technical subject matter expert on Dynamics 365, Power Platform and associated Microsoft technologies.
- Manage the design, delivery, maintenance and continuous improvement of HS2 technology platforms in line with business needs.
- Understand emerging technologies and identify how they can add value to strategy and the wider roadmap.
- Manage a service support team with a customer‑centric support approach across multiple locations, focused on service availability and performance.
- Ensure all service and support functions remain responsive to customer needs.
About You
Skills
- Business analysis – investigate problems and opportunities in existing processes and contribute to recommending solutions.
- Continual service improvement – identify process optimisation opportunities and contribute to the implementation of proposed solutions.
- Service reporting – produce relevant reports in a standard format within agreed timeframes.
- Strategy – work within a strategic context and communicate how activities meet strategic goals; develop strategies and policies.
Knowledge
- Digital information, digital contexts, design services, new technologies and their potential application.
- IT Service Frameworks, Methodologies and best practice.
Experience
- Managing the operational delivery of IT services, working with internal and external IT service teams to meet stakeholder and user needs.
- Leading a team through the full platform lifecycle, continually evolving platform designs to meet user needs.
- Supplier or vendor management.
Equality, Diversity and Inclusion
HS2 invites applications from all candidates and an inclusive culture is central to our working environment. We expect the post-holder to actively promote and embed Equality, Diversity and Inclusion in all work and support and comply with all organisational initiatives, policies and procedures on EDI.
Senior Platform Manager in Birmingham employer: HS2 (High Speed Two) Ltd
HS2 is an exceptional employer that prioritises employee growth and development, offering a competitive salary alongside a generous flexible benefits fund. Our inclusive work culture fosters collaboration and innovation, ensuring that every team member has the opportunity to contribute to meaningful projects while working with cutting-edge technologies in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Platform Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work with Dynamics 365 and Power Platform. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with platform management, make sure to highlight specific projects or achievements in conversations. We want to see how you’ve made an impact in previous roles.
✨Tip Number 3
Prepare for interviews by researching HS2’s current platform strategies. Knowing their goals and challenges will help you tailor your responses and show that you’re genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at HS2.
We think you need these skills to ace Senior Platform Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Platform Manager role. Highlight your experience with Dynamics 365 and Power Platform, and don’t forget to showcase your skills in business analysis and service improvement.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for HS2. Mention specific projects or experiences that align with the responsibilities of managing platform operations and leading teams.
Showcase Your Technical Expertise:As a principal technical subject matter expert, it’s crucial to demonstrate your knowledge of Microsoft technologies. Include any relevant certifications or projects that highlight your expertise in this area.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at HS2 (High Speed Two) Ltd
✨Know Your Platforms Inside Out
Make sure you brush up on Dynamics 365 and Power Platform before the interview. Understand their functionalities, recent updates, and how they can be leveraged to meet business goals. This will show your technical expertise and readiness for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams and projects in the past. Highlight your experience in leading operational delivery and how you've driven continual service improvement. This will demonstrate your capability to guide and support your future team.
✨Understand the Business Context
Familiarise yourself with HS2’s mission and how the platforms fit into their overall strategy. Be ready to discuss how you can align platform management with business objectives and contribute to the future strategy. This shows that you’re not just technically savvy but also strategically minded.
✨Emphasise Customer-Centric Support
Be prepared to talk about your approach to customer service and how you’ve ensured responsiveness in previous roles. Discuss any specific strategies you've implemented to enhance service availability and performance, as this aligns with the role's focus on customer-centric support.
