Facilities Administrator in Birmingham

Job Description

Base salary

£23,000pa to £27,059pa depending on skills and experience, plus a flexible benefits fund of 10% on top of base salary, fully pensionable.

• Review, process, and report any building maintenance faults to the contracted FM Service Provider or Landlord to keep offices fully operational.
• Answer general facilities queries and service requests from staff via email, phone, and face‑to‑face, recommending alternative solutions when possible.
• Allocate facilities (e. g., lockers) and maintain a tracking log to ensure all allocated items are accounted for.
• Create and manage security passes for all HS2 offices, maintaining an accurate log/database.
• Visit other HS2 sites on a rota basis, taking on additional management responsibilities when the role is the sole facilities contact on site.
• Maintain visual standards of all meeting rooms and communal office areas in line with agreed standards.
• Track and order stationery, tea, and coffee supplies to keep refreshments available.
• Install and remove posters and signage as directed to ensure information is up to date.
• Perform light labouring duties to ensure site‑specific set‑ups are appropriate, timely, and meet safety and quality standards.
• Conduct visual checks of defibrillators and carry out regular building inspections, focusing on safety such as clear fire exits and corridors.
• Support recruitment and management of key voluntary roles such as First Aiders and Fire Wardens to ensure compliance with legislation and regulation.
• Coordinate all DSE Assessments for new employees.
• Actively promote and embed Equality, Diversity, and Inclusion (EDI) in all work and support organisational initiatives, policies and procedures.

Skills

• Attention to detail, highly organised and efficient in task management.
• Ability to work in accordance with good health and safety and manual handling practices.
• Ability to meet deadlines with a can‑do attitude, focusing on problem solving for the end‑user.
• Teamwork and supportive colleague attitude.
• Willingness to undertake health and safety training, including manual handling principles.
• Ability to manage own workload and work independently without continuous supervision.
• Knowledge
• MS Office suite (incl. Teams)
• MS Excel – working with large data sets
• Previous experience of estates / facilities management

Experience

• Previous experience in a customer‑facing and supporting role.
• Experience of responding effectively to reactive work requests.
• Ability to work as part of a virtual team in a cohesive and communicative manner.
• A passion for continuous improvement and new ways of working.
• Willingness to work flexibly to meet the requirements of the role.
• Commitment to diversity and inclusion

HS2 Ltd endeavours to ensure everyone working for us and with us feels included, thrives, and achieves their full potential.

We are positive and inclusive, providing flexible working, supporting staff networks, and offering professional development opportunities.

HS2 Ltd is a safety‑critical organisation.

Employees are required to ensure reasonable care of their own and others’ health and safety by working to our ‘Safe at Heart’ programme principles and following safe working procedures at all times.

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